Troubleshooting Soft-Na Errors - Omron Sysmac NA Series User Manual

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Troubleshooting Soft-NA Errors

The actions to take when an error occurs in the Soft-NA are described below.
Soft-NA is running
 Errors determined from Soft-NA symptoms
Soft-NA symptom
Nothing is displayed on the
screen
There is no response to clicking.
The display is dark
Numbers or characters are
refreshed too slowly
Gauges are refreshed too slowly
Some of the objects on the
screen are not displayed
The trend graph display does not
match the actual log timing
Numeric values cannot be input
NA-series Programmable Terminal Soft-NA User's Manual (V126)
Cause
The screen saver functionality
has been activated.
External noise has caused a mal-
function.
A problem has occurred in an
input device, such as the mouse.
The application response is
delayed due to a high load.
There is a problem in Windows or
the display settings.
Communications are not stable
due to external noise.
There are too many objects on
the display screen.
There is a heavy processing load
on the connected device that is
resulting in extended cycle times.
The message communications
interval is too long.
Too many objects overlap the
gauges.
The IsVisible Check Box is not
selected in the object settings.
The communications address
that is set as the event for the log
timing is turning ON and OFF at a
high speed.
The upper/lower limit check for
numeric inputs is operating.
7 Handling Errors
Correction
This is not an error. Disable the screen
saver by clicking the mouse or perform-
ing some other action.
Shut down the PC and take measures
against noise.
Check if the input device is operating
normally in an application other than the
Soft-NA.
Exit the other applications. Also, wait for
processes executed temporarily in the
background, such as Windows Update,
etc. to end.
Check Windows and display settings.
Separate the communications cables
from power lines and perform other
noise countermeasures.
Decrease the number of objects on the
screens for which refreshing is slow.
Reduce the cycle time of the connected
device.
Shorten the refreshing interval of the
variable that is allocated to the object.
If multiple images are stacked behind the
gauges, put them together in a single
image.
Lay out the gauges so that they do not
overlap with other objects.
Select the IsVisible Check Box in the
object properties on the Sysmac Studio.
If you change the IsVisible property, e.g.,
from a subroutine, set it to True.
Increase the ON/OFF interval for the
communications address used as the
event.
Check the minimum value and maximum
value properties of the object on the Sys-
mac Studio and correct them as
required.
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