About this guide
Contents
Troubleshooting Guide
Introduction
This guide describes how to solve some specific problems that
may occur when you are using the Xerox DocuPrint 4850/4890/
92C NPS/IPS.
This guide is designed for Xerox DocuPrint 4850/4890/92C NPS/
IPS operators.
Users should have an understanding of printer controller
operations.
Before using this guide, become familiar with its contents and
conventions.
This section lists the contents of this guide:
•
Chapter 1, "Calling for service," describes the information to
have on hand when calling for support service.
•
Chapter 2, "Troubleshooting Xerox Client Software
installation," provides solutions to common problems with
software installation.
•
Chapter 3, "Troubleshooting a Novell implementation,"
describes some ways to troubleshoot a Novell
implementation by viewing log messages.
•
Chapter 4, "Clearing paper misfeeds and jams," illustrates
how to clear paper misfeeds and jams from various parts of
the paper path.
•
Chapter 5, "Optimizing print quality," discusses methods of
checking and improving print quality.
•
Chapter 6, "Resolving printer problems," describes printer-
related problems other than paper jams, and suggests
corrective actions.
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