Service Tools/Equipment/Supplies - CAIRE HELiOS Plus Technical & Service Manual

XIV
Return & Restocking Policy
When a CAIRE unit is received, it should be inspected
immediately, as outlined in Section VIII, Unpacking and Setup
Instructions.
If a problem with the unit should be encountered, reference
should be made to the Troubleshooting Chart in Section XI. If
these procedures do not provide a solution for the problem, the
following steps should be taken:
1. Call CAIRE, Inc. Customer Service.
North and South America/Asia/Pac Rim:
Phone (US Only)
Phone
Africa/Europe/Middle East:
Phone
2. State the problem with the unit.
3. If it is determined that the problem cannot be solved by the
distributor, a Return Material Authorization (RMA) number
will be assigned to the unit or part(s).
4. If a Purchase Order Number is to be referenced, please give
this number to the Customer Service Representative at that
time.
5. Carefully package the parts, or repack the unit in its original
shipping container, precisely as shipped.
6. Write the Return Authorization Number on the top of the
shipping container.
7. Customer Service will provide the correct shipping location
once the RMA is provided.
800-482-2473
770-721-7759
+44 (0) 1189 367060
Restocking Policy
If it becomes necessary to cancel an order with CAIRE Inc. after
the shipment has been received, use the following "Restock
Policy" procedure:
1. Call CAIRE, Inc. Customer Service.
2. When contacting Customer Service personnel, it will be
necessary to relay the following information:
a. State the quantity and description of equipment to be
returned.
b. Give the Serial Number of each unit to be returned.
c. State the equipment purchase date.
3. An RMA number will be issued in the name of the
distributor by CAIRE, Inc. for the equipment to be returned.
4. When the equipment is shipped to the factory, the RMA
number must appear on the packing slip and shipping boxes.
5. Customer Service will provide the correct shipping location
once the RMA is provided
6. Finally, a "Credit Memo", minus a 15% restocking fee, will
be issued to the distributor when all equipment has been
received, inspected, and restocked by CAIRE, Inc
Return of Unused Non-Defective Merchandise
CAIRE Inc., at its discretion, charges a 15% restocking fee for
unused non-defective merchandise that is returned. An RMA
number must be obtained from CAIRE Inc. Customer Service
prior to return of any goods. Merchandise cannot be returned
for credit after sixty (60) days. Customer to pay all freight
charges. Tracking capability and insurance on all returned goods
is advised. CAIRE Inc. will not be responsible for misdirected
shipments.
HELiOS Portables Technical Service Manual • PN 20562190 Rev E
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