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IBM Manuals
Touch terminals
Models 7
Service manual
IBM Models 7 Service Manual
Anyplace kiosk series
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Contents
Table of Contents
Troubleshooting
Bookmarks
Table of Contents
Table of Contents
About this Guide
How this Guide Is Organized
Related Publications
Web Sites
Who Should Read this Guide
Accessibility
December 2007
March 2008
November 2008
September 2011
Summary of Changes
Chapter 1. Introducing the IBM Anyplace Kiosk
Models and Features
Optional Features
Configurations
Mounting Options
Diagnostics
Supported Operating Systems
Environmental Requirements
Power Usage
Calling for Service
Chapter 2. Installing the IBM Anyplace Kiosk
Rear View
Connectors
Installation Steps
Opening the Cable Covers
Retaining the Cables
Installing the Options
Installing the Scanner
Installing the MSR
Installing the Flash Drive
Attaching the IBM Anyplace POS Hub
Installing the Hard Drive
Installing Additional Memory
Mounting Instructions
Tabletop Mount
Wall Mount
Powering on
Installing the Control Button Cover
Additional Security (Access Door Screws)
Chapter 3. Mounting the IBM Anyplace Kiosk to the Wall
Mounting the Wall Mount Plate
Wall Mounting Requirements
Selecting the Location
Determining the Mounting Height of Wall Mount Plate
Wall Mount Plate Mounting Options
Attaching the Wall Mount Plate
Mounting to Hollow Walls
Mounting to a Concrete or Brick Wall
Fastener Types
Chapter 4. Removing and Replacing Frus
Reviewing the IBM Anyplace Kiosk Assembly
Before You Begin
Removing the Rear Cover
Removing the Backlight Inverter Card
Removing the Hard Disk Drive Assembly
Removing the Hard Disk Drive Fan Assembly
Removing the CPU Fan Sink Assembly
Removing the Processor
Removing the Scanner and Scanner Window
Removing the Cable Covers
Locating and Resetting the CMOS Jumper
Removing the Memory Card
Changing the Battery
Removing the Flash Drive
Removing the System Board
Replacing and Programming the System Board
Removing the Front Cover/Touch Assembly
Removing the Speakers
Removing the Control Card
Removing the Control Buttons
Removing the LCD
Removing the Tabletop Mount Cover Sets
Chapter 5. Diagnosing Problems and Troubleshooting
Researching the Knowledgebase
Preliminary Checklist
Using the Diagnostic Processor
Understanding the Light Path Leds
Using the System Event Log Viewer
Troubleshooting Other Hardware Conditions
Using the CMOS Setup Utility
Using the Main Window
Restoring the Default CMOS Settings
Clearing the CMOS Settings
CMOS Recovery
Real-Time Clock and CMOS
Configuring the COM (Communication) Ports
Using the IBM Diagnostics for POS Systems and Peripherals Package
Supported Memory Keys
Updating the Flash BIOS
Cleaning the Touch Screen
Appendix A. Field-Replaceable Units
Assembly 1: IBM Anyplace Kiosk 4838
Power Cords
Appendix B. Product Dimensions
Product and Peripheral Summary
15-Inch Models
17-Inch Models
19-Inch Models
Appendix C. Notices
Electronic Emission Notices
Federal Communications Commission Statement
European Union EMC Directive Conformance Statement
Industry Canada Class a Emission Compliance Statement
Avis de Conformité Aux Normes D'industrie Canada
Germany
Australia and New Zealand
Chinese Class a Warning Statement
Japanese Electrical Appliance and Material Safety Law Statement
Japanese Power Line Harmonics Compliance Statement
Japanese VCCI Council Class a Statement
Japan Electronics and Information Technology Industries Association (JEITA) Statement
Korean Communications Statement
Taiwanese Class a Warning Statement
Taiwan Contact Information
Cable Ferrite Requirement
Electrostatic Discharge
Product Recycling and Disposal
Battery Return Program
For Taiwan
For the European Union
For California
Flat Panel Displays
Monitors and Workstations
Trademarks
Appendix D. Safety Information
Appendix E. Kiosk Notices
Anyplace Kiosk Class 2 Laser Notices
Class 2 Laser Notices
Regulatory Notice for AR5BXB72 IBM 802.11N Wireless LAN Mini PCI-Express Adapter
USA - Federal Communications Commission (FCC)
Thailand 802.11Bg Wireless - Allowed Frequencies and Output Power
Canada - Industry Canada (IC) Low Power License-Exempt Radio Communication Devices (RSS-210)
Europe - EU Declaration of Conformity for IBM 11 A/B/G/N Wireless LAN Mini Pcie Adapter - AR5BXB72
Glossary
Index
Part Number Index
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Models and Features
2
Removing the Rear Cover
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IBM AnyPlace Kiosk 4838
Planning, Installation, and Service Guide
for Models 5xx, 7xx, and 9xx
GA27-4369-01
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Troubleshooting
Chapter 5. Diagnosing problems and troubleshooting
75
Troubleshooting other hardware conditions
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