Ac Lync 6.4.0.7 Known Issues And Workarounds; Microsoft Lync Integration - Avaya AC Lync 6.4.0.7 Release Notes

AC Lync 6.4.0.7 Known issues and workarounds

Microsoft Lync Integration

Avaya has tested Avaya Communicator for Microsoft Lync (ACL) 6.4 SP7 with Microsoft Skype
for Business 2016 (Office 365 package) version 16.0.8431.2046 and has identified several issues,
which have not yet been addressed in SP7.
complicated by the following conditions or user actions in different combinations and sequence:
- User has multiple conversation tabs opened (tabbed conversations are enabled)
- User receives incoming IM
- User initiates multiple chat conversation
Issue description
Office 365 specific issues
Call Control Bar does not open
if calling user makes call to
called user first then sending
IM message
Office 365: Ghost Window
observed in Tabbed
conversation window after
resizing window.
Office 365: Contact not shows
call option if system is Idle for
long time
IM windows flicker when
joining and disconnecting call
The issues are not specific to Office 365
cannot access to conversation
windows topbar to
resize/move the window after
maximizing/restoring
On Remote call window Name
is not resolved in Shared mode.
Video is separated without
active control bar in case it's in
docked with IM conversation
then pop out/pop in
conversation
ACL call control bar does not
open during accepting first call
in shared mode
AC-L 6.4.0.7 Release Notes
Avaya Communicator for Microsoft Lync 6.4.0.7
These issues are only reproducible in certain scenarios
Tracking # Impact
MSI-8691 Active call cannot be controlled
MSI-8777 Bad user experience
MSI-8776 User can't do calls
MSI-8761 Bad user experience
MSI-8762 Bad user experience
MSI-8760 Confusing user experience
MSI-8688 Confusing user experience
The issue does not happen if
MSI-8710 uncheck option "Disable Incoming
call Notification (Phone Mode)"
Work around
There are several possible workarounds:
1. Disable tabbed conversation from SFB
Tools > Options > IM
2. Try to maximize and then minimize
conversation window
3. Pop out conversation tab manually
4. Close all the conversation tabs and
open specific contact conversation
window
Signout and sign in s4b client
None
maximize the window from task bar, and
restore the window again
None
None
None
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