Intel ECM-APL User Manual page 4

ECM-APL User's Manual
Product Warranty
We warrant to you, the original purchaser, that each of its products will be free from
defects in materials and workmanship for two years from the date of purchase.
This warranty does not apply to any products which have been repaired or altered by
persons other than repair personnel authorized, or which have been subject to misuse,
abuse, accident or improper installation. We assume no liability under the terms of
this warranty as a consequence of such events. Because of our high quality-
control standards and rigorous testing, most of our customers never need to use our repair
service. If any of our products is defective, it will be repaired or replaced at no charge
during the warranty period. For out-of-warranty repairs, you will be billed according to the
cost of replacement materials, service time, and freight. Please consult your dealer for
more details. If you think you have a defective product, follow these steps:
1.
Collect all the information about the problem encountered. (For example,
CPU type and speed, our products model name, hardware & BIOS
revision number, other hardware and software used, etc.) Note anything
abnormal and list any on-screen messages you get when the problem occurs.
2.
Call your dealer and describe the problem. Please have your manual, product,
and any helpful information available.
3.
If your product is diagnosed as defective, obtain an RMA (return material
authorization) number from your dealer. This allows us to process your good
return more quickly.
4.
Carefully pack the defective product, a complete Repair and Replacement
Order Card and a photocopy proof of purchase date (such as your sales
receipt) in a shippable container. A product returned without proof of the
purchase date is not eligible for warranty service.
5.
Write the RMA number visibly on the outside of the package and ship it
prepaid to your dealer.
4 ECM-APL User's Manual