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Section 8 - Customer Assistance Information
Owner Service Assistance
Local Repair Service
Always return your Mercury Diesel powered boat to your authorized dealer for service. The dealer has factory–trained
mechanics, special tools, equipment, and the factory authorized parts and accessories to properly service the engine. If you
need further assistance, contact us at 920‑929‑5040.
Service Away From Home
If a service need arises while traveling, contact the nearest Mercury Diesel authorized dealer. If you need further assistance,
contact us at 920‑929‑5040.
Stolen Power Package
If your power package is stolen, immediately advise the local authorities and Mercury Marine of the model number, serial
number and to whom the recovery is to be reported. This information is filed at Mercury Marine to aid authorities, dealers and
distributors in the recovery process.
Attention Required After Submersion
1.
Before recovery, contact a Mercury Diesel authorized repair facility.
2.
After recovery, immediate service by an Mercury Diesel authorized repair facility is required to prevent serious damage to
power package.
Replacement Service Parts
Avoid fire or explosion hazard. Electrical, ignition, and fuel system components on Mercury Marine products comply with
federal and international standards to minimize risk of fire or explosion. Do not use replacement electrical or fuel system
components that do not comply with these standards. When servicing the electrical and fuel systems, properly install and
tighten all components.
Marine engines are expected to operate at or near full throttle for the life‑cycle of the engine. They are also expected to operate
in both fresh and saltwater environments. These conditions require numerous special parts. Exercise caution when replacing
marine engine parts. Marine engine parts specifications are different than a standard automotive engine.
Seek replacement parts from a Mercury Diesel authorized repair facility to provide long life and dependable performance.
Parts and Accessories Inquiries
All inquiries concerning Mercury Diesel replacement parts and accessories should be directed to your local authorized dealer.
The dealer has the necessary information to order parts and accessories. Only authorized dealers can purchase genuine
Mercury Diesel parts and accessories from the factory. Mercury Marine does not sell to unauthorized dealers or retail
customers. When inquiring on parts and accessories, the dealer requires the engine model and serial numbers to order the
correct parts.
Resolving a Problem
Satisfaction with your Mercury Marine product is very important. Problems, questions, or concerns about your power package,
can be addressed by a Mercury Diesel authorized repair facility. If additional assistance is required, take these steps:
1.
Talk with the dealership's sales manager or service manager. If this has already been done, then contact the owner of the
dealership.
2.
If you have a question, concern, or problem that cannot be resolved by your dealership, contact your local distributor of
Mercury Diesel products for assistance. The distributor will work with you and your dealership to resolve all problems.
The service office will need the following information:
•
Your name and address
•
Daytime telephone number
•
Model and serial numbers for your power package
•
The name and address of your dealership
•
The nature of the problem
If you need further assistance, contact us at 920‑929‑5040.
Page 120
WARNING
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90-8M0069751
APRIL 2012
eng
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