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Section 7 - Customer Assistance Information
Owner Service Assistance
Local Repair Service
If you need service for your Mercury MerCruiser‑powered boat, take it to your authorized dealer. Only authorized dealers
specialize in Mercury MerCruiser products and have factory‑trained mechanics, special tools and equipment, and genuine
Quicksilver parts and accessories to properly service your engine.
NOTE: Quicksilver parts and accessories are engineered and built by Mercury Marine specifically for Mercury MerCruiser
sterndrives and inboards.
Service Away From Home
If you are away from your local dealer and the need arises for service, contact the nearest authorized dealer. If, for any reason,
you cannot obtain service, contact the nearest regional service center. Outside the United States and Canada, contact the
nearest Marine Power International service center.
Stolen Power Package
If your power package is stolen, immediately inform the local authorities and Mercury Marine of the model and serial numbers
and to whom the recovery is to be reported. This information is maintained in a database at Mercury Marine to aid authorities
and dealers in recovery of stolen power packages.
Attention Required After Submersion
1.
Before recovery, contact an authorized Mercury MerCruiser dealer.
2.
After recovery, immediate service by an authorized Mercury MerCruiser dealer is required to reduce the possibility of
serious engine damage.
Replacement Service Parts
Avoid fire or explosion hazard. Electrical, ignition, and fuel system components on Mercury Marine products comply with
federal and international standards to minimize risk of fire or explosion. Do not use replacement electrical or fuel system
components that do not comply with these standards. When servicing the electrical and fuel systems, properly install and
tighten all components.
Marine engines are expected to operate at or near full throttle for most of their life. They are also expected to operate in both
fresh and saltwater environments. These conditions require numerous special parts. Exercise care when replacing marine
engine parts because specifications are different from those of the standard automotive engine. For example, one of the most
important special replacement parts is the cylinder head gasket. Marine engines cannot use steel‑type automotive head
gaskets because saltwater is highly corrosive. A marine engine head gasket uses special materials to resist corrosion.
Because marine engines must be capable of running at or near maximum RPM much of the time, they also have special valve
springs, valve lifters, pistons, bearings, camshafts, and other heavy‑duty moving parts.
Mercury MerCruiser marine engines have other special modifications to provide long life and dependable performance.
Parts and Accessories Inquiries
Direct any inquiries concerning Quicksilver replacement parts and accessories to your local authorized dealer. The dealer has
the necessary information to order parts and accessories for you. Only authorized dealers can purchase genuine Quicksilver
parts and accessories from the factory. Mercury Marine does not sell to unauthorized dealers or retail customers. When
inquiring about parts and accessories, the dealer requires the engine model and serial numbers to order the correct parts.
Resolving a Problem
Satisfaction with your Mercury MerCruiser product is important to your dealer and to us. If you ever have a problem, question,
or concern about your power package, contact your dealer or any authorized Mercury MerCruiser dealership. If you need
additional assistance:
1.
Talk with the dealership's sales manager or service manager. Contact the owner of the dealership if the sales manager and
service manager have been unable to resolve the problem.
2.
If your question, concern, or problem cannot be resolved by your dealership, please contact a Mercury Marine Service
Office for assistance. Mercury Marine will work with you and your dealership to resolve all problems.
The following information will be needed by Customer Service:
•
Your name and address
•
Daytime telephone number
•
Model and serial numbers for your power package
•
The name and address of your dealership
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90-8M0113988
DECEMBER 2015
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Troubleshooting
