Owner Service Assistance; Service Information - Mercury 565 Manual

OWNER SERVICE ASSISTANCE

Service Information

LOCAL REPAIR SERVICE
If you need service for your Mercury Marine product, take it to your authorized
dealer. Only authorized dealers have factory‑trained mechanics, special tools,
equipment, and genuine Quicksilver parts and accessories.
NOTE: Quicksilver parts and accessories are engineered and built by Mercury
Marine specifically for Mercury MerCruiser sterndrives, inboards, and
outboards.
SERVICE AWAY FROM HOME
If you are away from your local dealer and the need arises for service, contact
the nearest authorized dealer. If, for any reason, you cannot obtain service,
contact the nearest regional service center. Outside the United States and
Canada, contact the nearest Marine Power Service Center.
STOLEN POWER PACKAGE
If your power package is stolen, immediately inform the local authorities and
Mercury Marine of the model and serial numbers and to whom the recovery is
to be reported. This information is maintained in a database at Mercury Marine
to aid authorities and dealers in recovery of stolen power packages.
PARTS AND ACCESSORIES INQUIRIES
Direct any inquiries concerning Quicksilver replacement parts and accessories
to your local authorized dealer. The dealer has the necessary information to
order parts and accessories for you. Only authorized dealers can purchase
genuine Quicksilver parts and accessories from the factory. Mercury Marine
does not sell to unauthorized dealers or retail customers. When inquiring about
parts and accessories, the dealer requires the engine model and serial
numbers to order the correct parts.
RESOLVING A PROBLEM
Satisfaction with your Mercury Marine product is important to your dealer and to
us. If you ever have a problem, question, or concern about your product,
contact your authorized Mercury Marine dealership. If you need additional
assistance:
1. Talk with the dealership's sales manager or service manager. Contact the
owner of the dealership if the sales manager and service manager have
been unable to resolve the problem.
2. If your question, concern, or problem cannot be resolved by your
dealership, please contact a Mercury Marine Service Office for
assistance. Mercury Marine will work with you and your dealership to
resolve all problems.
The following information will be needed by Customer Service:
• Your name and address
• Daytime telephone number
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