Dodge DURANGO 2020 Owner's Manual page 258

256 IN CASE OF EMERGENCY
vehicle occupants and hear sounds occurring
in the vehicle. The vehicle's SOS Call system
will attempt to remain connected with the
SOS operator
until the SOS operator terminates the
connection.
5. The SOS operator may attempt to contact
appropriate emergency responders and
provide them with important vehicle
information and GPS coordinates.
WARNING!
If anyone in the vehicle could be in danger

(e.g., fire or smoke is visible, dangerous
road conditions or location), do not wait for
voice contact from an Emergency Services
Agent. All occupants should exit the vehicle
immediately and move to a safe location.
Never place anything on or near the

vehicle's operable network and GPS
antennas. You could prevent operable
network and GPS signal reception, which
can prevent your vehicle from placing an
emergency call. An operable network and
GPS signal reception is required for the SOS
Call system to function properly.
WARNING! (Continued)
The SOS Call system is embedded into the

vehicle's electrical system. Do not add
aftermarket electrical equipment to the
vehicle's electrical system. This may
prevent your vehicle from sending a signal
to initiate an emergency call. To avoid inter-
ference that can cause the SOS Call system
to fail, never add aftermarket equipment
(e.g., two-way mobile radio, CB radio, data
recorder, etc.) to your vehicle's electrical
system or modify the antennas on your
vehicle. IF YOUR VEHICLE LOSES BATTERY
POWER FOR ANY REASON (INCLUDING
DURING OR AFTER AN ACCIDENT), THE
UCONNECT FEATURES, APPS AND
SERVICES, AMONG OTHERS, WILL NOT
OPERATE.
Modifications to any part of the SOS Call

system could cause the air bag system to
fail when you need it. You could be injured
if the air bag system is not there to help
protect you.
(Continued)
SOS Call System Limitations
Vehicles sold in Mexico DO NOT have SOS Call
system capabilities.
SOS or other emergency line operators in
Mexico may not answer or respond to SOS
system calls.
If the SOS Call system detects a malfunction,
any of the following may occur at the time the
malfunction is detected, and at the beginning of
each ignition cycle:
The Rearview Mirror light located between

the ASSIST and SOS buttons will continuously
be illuminated red.
The Device Screen will display the following

message "Vehicle device requires service.
Please contact an authorized dealer."
An In-Vehicle Audio message will state

"Vehicle device requires service. Please
contact an authorized dealer."