Dexcom G5 Mobile User Manual page 6

Precautions
Do not use Dexcom Share as the main source of CGM glucose trend information.
Use the Dexcom G5 Mobile CGM display devices as the main device to track sensor
glucose information, notifications and alarms.
At times, the patient will be unable to share data using Dexcom Share, and the
Follower might miss helping the patient in the event of low or high blood glucose
values. Do not rely solely on the Follower to alert the patient of low or high glucose
events or other important information. At times, the Follower may not receive data,
and the patient will not be notified of this fact.
When using Dexcom Share, make sure Share is turned "On." If not, the patient will
be unable to share data, and the Follower might miss helping the patient in the event
of low or high blood glucose values. If the patient's smart device does not have a
connection or loses the connection, the patient will be unable to share data, and the
Follower might miss helping the patient in the event of low or high blood glucose
values.
Do not use Dexcom Share unless both the patient's and Follower's smart devices
have active Internet connections in order to share data. If either the patient or the
Follower does not have a connection, loses their connection, turns off the connection
("Airplane Mode") or if the smart device is in Do Not Disturb mode, the patient will be
unable to share data and the Follower might miss helping the patient in the event of
low or high blood glucose values. To check this, make sure that the Follower's smart
device can receive text messages. Follow notifications and text messages work by a
similar process.
Make sure the patient's and Follower's smart devices have charged batteries or are
connected to electrical outlets. If the smart device shuts down due to low battery, the
patient will be unable to share data, and the Follower might miss helping the patient in
the event of low or high blood glucose values.
If the patient's smart device is powered off or restarted, make sure the Dexcom G5
Mobile CGM App is reopened after the smart device is turned back on in order to
resume sharing. If the Dexcom G5 Mobile App is not reopened, the patient will be
unable to share data, and the Follower might miss helping the patient in the event of
low or high blood glucose values.
Do not turn off sounds in the Follower's smart device at any time that he or she wants
Follow notifications to be heard. The smart device settings override the Dexcom
Follow App, and all notifications will be silent even if the Follower has selected a
Dexcom Follow App notification sound. If the smart device has a vibrate feature and
vibrate is On, the Dexcom Follow App notifications will only vibrate.
Check the delay settings on the patient's smart device to make sure they are not too
long. The Follower will not receive notifications until after the time period in the delay
has passed, and the Follower might miss helping the patient in the event of low or
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Dexcom Share Follow User Manual