Dexcom G5 Mobile User Manual page 23

Followers will also have a status bar to identify what the current status is of the
Dexcom Share System. For example:
Follower System Status
Screen
Follow
You have no Internet
Active
17.4
Adam
Now
mmol/L
17.8
Bob
Now
mmol/L
10:00 AM
The table below provides troubleshooting tips for the Dexcom Share system:
Dexcom Share
Sharing Status Bar
Sharing
To temporarily stop sharing, turn sharing o .
Sharing status
Internet
Followers
10:00 AM
Laura Brian
Dexcom Share
Rian
Sharing
To temporarily stop sharing, turn sharing o .
Sharing status
Internet
Sharing troubleshooting
Followers
Laura Brian
Rian
Eric
Description
Follower's smart
device does not
have an Internet
connection.
100%
Sharing Status
Description
Green Check:
All connections
are working.
100%
Issue with:
• Sharer's CGM
data.
• Your smart
device.
Troubleshooting Tip
Make sure the Follower's smart
device has Wi-Fi, 3G, 4G, or LTE
Internet connection. The Follower
can check to see if the Internet
connection is working by trying to
open a web page on the Follower's
smart device.
Troubleshooting
Not applicable.
The Sharer should make
sure:
• There is a glucose value
on the smart device.
• Transmitter is in range of
the smart device.
• Tap on blue "?" to
learn more about how to
troubleshoot this issue.
• The Sharer should allow
up to 10 minutes for their
status to turn green and
a green check mark to
appear.
If the Sharer continues to
see this, the Sharer should
turn off Share and then turn
it back on.
Dexcom Share Follow User Manual
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