Reviewing Flashwriter Error Messages - Digi Transport WR11 Manual

3.5 Reviewing Flashwriter error messages

If during the previous session an error occurred, please check the table below for the recommended
course of action:
Error Message
sbios upload not confirmed by unit.
Scan failed DO NOT remove power from unit.
Error re-accessing bootloader, >> prompt not
received after sending password.
Unit did not reboot successfully after loading
bootloader.
Unable to start TFTP
Blue progress bar moves, but slowly and with
lots of re-tries and eventually fails.
Unable to communicate with device after
reboot
W-WAN module failed check - please check
you selected the correct module!
How to test a WR11 router step by step.
Check that this repeatedly fails and that you can carry out the procedure
correctly on a known working router. If so then please create an RMA with
reason Flashwriter sbios upload not confirmed by unit.
Ignore the message, remove the power try again. Check that this repeatedly
fails and that you can carry out the procedure correctly on a known working
router. If so then please create an RMA with reason Flashwriter scan failed.
Check that this repeatedly fails and that you can carry out the procedure
correctly on a known working router. If so then please create an RMA with
reason Error re-accessing bootloader, >> prompt not received after sending
password.
Check that this repeatedly fails and that you can carry out the procedure
correctly on a known working router. If so then please create an RMA with
reason Flashwriter: Unit did not reboot successfully after loading
bootloader.
Check that the Ethernet cable is connected correctly and the LAN LED is on.
This error can often be "user error" or "network issues". However if this error
is repeatable on the suspected bad router but does not occur on a known
good router then request an RMA with reason. "Flashwriter TFTP failed to
start"
This suggests a hardware problem or a network issue on your LAN. Check
again that this works on a known good router, if it does and it still fails with
this error on the suspected bad router then request an RMA with reason.
"Flashwriter TFTP failed to complete"
Check to see if the router is continuously rebooting. Please contact Digi
technical support for help.
Be very careful to check that you are selecting the correct radio module
when you launch FlashWriter. This is the number one cause of this error! If
you are unsure of the type of radio module fitted open the case.
If you are sure you are selecting the correct radio module and if this error is
repeatable on the suspected bad router yet works fine on a known good
router, please request an RMA with reason: "Flashwriter radio check failed."
Recommendation
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