Cannot Proceed Beyond Printer Connection Screen - Canon TS9500 Series Online Manual

Cannot Proceed beyond Printer Connection Screen

If you cannot proceed beyond the Printer Connection screen, check the following.
Make sure USB cable is securely plugged in to printer and computer.
Check1
Connect the printer and the computer using a USB cable as the illustration below. The USB port is located at the
back of the printer.
Important
• Connect the "Type-B" terminal to the printer with the notched side facing UP. For details, refer to the
instruction manual supplied with the USB cable.
Follow procedure below to connect printer and computer again.
Check2
Important
• For macOS, make sure the lock icon is on the lower left of the Printers & Scanners screen.
If the icon (locked) is displayed, click the icon to unlock. (The administrator name and the password
are necessary to unlock.)
1. Unplug USB cable from printer and computer and connect it again.
2. Make sure no printer operation is in progress and turn off.
3. Turn on printer.
If you cannot resolve problem, follow procedure below to reinstall MP Drivers.
Check3
• For Windows:
1. Click Cancel.
2. Click Back to Top on Setup Canceled screen.
3. Click Exit on Start Setup screen and finish setup.
439