Canon TS9500 Series Online Manual page 503

Error Regarding Power Cord Being Unplugged Is Displayed
(Windows)
The printer may have been unplugged while it was on.
Check the error message that appears on the computer and click OK.
The printer starts printing.
See Unplugging the Printer
Writing Error/Output Error/Communication Error (Windows)
If the ON lamp is off, make sure printer is plugged in and turn on.
Check1
The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit.
Make sure printer is properly connected to computer.
Check2
If you are using a USB cable, make sure it is securely connected to both the printer and the computer. When
the USB cable is securely plugged in, check the following:
• If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the
computer, and retry the printing. If printing starts normally, there is a problem with the relay device.
Contact the vendor of the relay device.
• There could also be a problem with the USB cable. Replace the USB cable and retry the printing.
If you use the printer over a LAN, make sure the printer is correctly set up for network use.
Make sure MP Drivers are installed correctly.
Check3
Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and
reinstall them from the Setup CD-ROM or the Canon website.
When printer is connected to your computer with a USB cable, check device
Check4
status from your computer.
Follow the procedure below to check the device status.
1. Select Control Panel > Programs > Programs and Features.
Note
• If the User Account Control screen appears, select Continue.
2. Double-click Universal Serial Bus controllers and USB Printing Support.
If USB Printing Support Properties screen does not appear, make sure the printer is correctly connected to the computer.
Make sure printer is properly connected to computer.
Check2
for unplugging the power cord.
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