Troubleshooting Guide - Watts PVI Aqua Solve Family Installation Manual

2. Fuse blown, circuit breaker popped, or cir-
5. Low or high system water pressure (low
3. Electronic control board malfunction.
No soft water & salt 1. Salt storage tank "bridged".
level not dropping
2. Bypass valve(s) in "bypass" position.
6. Brine float dirty or broken.
No soft water & salt 1. Dirty, plugged or damaged nozzle & venturi
7. Leak between valve and resin tank.
storage tank full of
Water hard some- 1. Incorrect time set.
PROBLEM
water,
2. Inner valve fault causing leak.
times
2. Incorrect water hardness set.
water running to
No soft water 1. No salt in the storage tank.
3. Valve drain hose is plugged.
drain while unit is in
3. Incorrect model code programmed.
No soft water & dis- 1. Transformer unplugged at wall outlet, or
the soft water cycle
play is blank
4. Valve drain line and Salt Storage Tank
4. Hot water being used when softener is
2. Fuse blown, circuit breaker popped, or cir-
5. Low or high system water pressure (low
5. Possible increase in water hardness.
3. Electronic control board malfunction.
6. Leaking faucet or toilet valve. Excessive
No soft water & salt 6. Brine float dirty or broken. 1. Salt storage tank "bridged".
level not dropping
7. Leak between valve and resin tank. 2. Bypass valve(s) in "bypass" position.
Iron in water 1. Clear water iron in water supply.
No soft water & salt Water hard some- 1. Incorrect time set. 1. Dirty, plugged or damaged nozzle & venturi
times storage tank full of
2. Incorrect water hardness set.
water,
2. Inner valve fault causing leak.
2. Iron in soft water.
3. Incorrect model code programmed.
water running to
3. Valve drain hose is plugged.
drain while unit is in
3. Bacterial or organic bound iron.
4. Hot water being used when softener is
the soft water cycle
4. Valve drain line and Salt Storage Tank
Resin in house hold 1. Crack in distributor or riser tube.
plumbing
5. Possible increase in water hardness.
5. Low or high system water pressure (low
Salt storage tank 1. Crack in brine tank.
leaking
Motor stalled or 1. Motor malfunction or internal valve fault 6. Leaking faucet or toilet valve. Excessive
clicking
6. Brine float dirty or broken.
Iron in water Error code E1, E3 or 1. Fault in wiring harness or connections to 1. Clear water iron in water supply.
E4 appears 7. Leak between valve and resin tank.
2. Fault in switch.
Water hard some- 1. Incorrect time set.
2. Iron in soft water.
times
3. Fault in valve causing high torque.
2. Incorrect water hardness set.
4. Motor inoperative.
3. Incorrect model code programmed.
3. Bacterial or organic bound iron.
Error code E5 1. Electronic control malfunction.
Resin in house hold 1. Crack in distributor or riser tube.
4. Hot water being used when softener is
plumbing
Salt storage tank 1. Crack in brine tank.
5. Possible increase in water hardness.
leaking
Motor stalled or 1. Motor malfunction or internal valve fault
clicking
6. Leaking faucet or toilet valve. Excessive
Error code E1, E3 or 1. Fault in wiring harness or connections to
E4 appears
Iron in water 1. Clear water iron in water supply.
2. Fault in switch.
3. Fault in valve causing high torque.
2. Iron in soft water.
4. Motor inoperative.
Error code E5 1. Electronic control malfunction.
3. Bacterial or organic bound iron.
Resin in house hold 1. Crack in distributor or riser tube.
plumbing
Salt storage tank 1. Crack in brine tank.
leaking
Motor stalled or 1. Motor malfunction or internal valve fault
clicking
Error code E1, E3 or 1. Fault in wiring harness or connections to
E4 appears
2. Fault in switch.
3. Fault in valve causing high torque.
4. Motor inoperative.
Error code E5 1. Electronic control malfunction.
12
overflow drain connected together by a tee.
cuit switched off (See "Power Outage
Memory" on Page 11).
pressure may disrupt brine draw during
recharge, high pressure may cause inner
valve parts failure).

Troubleshooting Guide

assembly
CAUSE
power cable disconnected from back of
electronic board or transformer malfunction.
overflow drain connected together by a tee.
regenerating.
cuit switched off (See "Power Outage
pressure may disrupt brine draw during
Memory" on Page 11).
recharge, high pressure may cause inner
valve parts failure).
water usage.
assembly
regenerating.
overflow drain connected together by a tee.
pressure may disrupt brine draw during
recharge, high pressure may cause inner
valve parts failure).
water usage. causing high torque on motor.
position switch.
regenerating.
causing high torque on motor.
water usage.
position switch.
causing high torque on motor.
position switch.
Replace fuse, reset circuit breaker, or switch circuit on,
and then use RECHARGE NOW feature.
If pressure is low, increase well pump output to a mini-
mum 20 psi. If daytime pressure is over 100 psi, add a
Replace electronic control board (See Page 23).
pressure reducing valve in the supply pipe to the soften-
Refer to "Breaking a Salt Bridge" section to break.
er. Contact a licensed plumber.
Move bypass valve(s) to "service" position.
Clean or replace Brine Valve Float Assembly.
Take apart, clean and inspect nozzle & venturi (See
Replace o-rings between resin tank and valve.
"Cleaning the Nozzle & Venturi" section.
Check and change time setting.
Replace seals and rotor.
Refer to "Set Water Hardness" section to set correctly.
Refill with salt and then use RECHARGE NOW feature.
Hose must not have any kinks, sharp bends or any water
Refer to "Program the Water Softener" section to set cor-
Check for loss of power and correct. Reset electronic
flow blockage (See "Valve Drain Requirements" section.
rectly.
controls and then use RECHARGE NOW feature.
Disconnect tee and run separate drain lines.
Avoid using hot water while the softener is regenerating,
as the water heater will fill with hard water.
Replace fuse, reset circuit breaker, or switch circuit on,
If pressure is low, increase well pump output to a mini-
Test untreated water for hardness and iron, and program
and then use RECHARGE NOW feature.
mum 20 psi. If daytime pressure is over 100 psi, add a
the water softener accordingly (See "Set Water
pressure reducing valve in the supply pipe to the soften-
Hardness") section to set.
Replace electronic control board (See Page 23).
er. Contact a licensed plumber.
A small leak can waste hundreds of gallons of water in a
Clean or replace Brine Valve Float Assembly. Refer to "Breaking a Salt Bridge" section to break.
few days. Fix all leaks and always fully close faucets.
Replace o-rings between resin tank and valve. Move bypass valve(s) to "service" position.
Test untreated water for hardness and iron, and program
Check and change time setting. Take apart, clean and inspect nozzle & venturi (See
the water softener accordingly (See "Set Water
"Cleaning the Nozzle & Venturi" section.
Hardness") section to set.
Refer to "Set Water Hardness" section to set correctly.
Replace seals and rotor.
Clean resin bed with Resin Bed Cleaner. Follow instruc-
Refer to "Program the Water Softener" section to set cor-
tions on package.
Hose must not have any kinks, sharp bends or any water
rectly.
flow blockage (See "Valve Drain Requirements" section. Cannot be treated by water softener.
Avoid using hot water while the softener is regenerating,
Disconnect tee and run separate drain lines.
Replace resin tank assembly. as the water heater will fill with hard water.
Test untreated water for hardness and iron, and program
If pressure is low, increase well pump output to a mini-
Replace salt storage tank assembly. the water softener accordingly (See "Set Water
mum 20 psi. If daytime pressure is over 100 psi, add a
Hardness") section to set.
pressure reducing valve in the supply pipe to the soften-
a. Replace rotor/seal. A small leak can waste hundreds of gallons of water in a
er. Contact a licensed plumber.
few days. Fix all leaks and always fully close faucets. b. Replace motor & switch.
Clean or replace Brine Valve Float Assembly.
Test untreated water for hardness and iron, and program Replace wiring harness or connections to position switch.
the water softener accordingly (See "Set Water Replace o-rings between resin tank and valve.
Hardness") section to set.
Replace switch.
Check and change time setting.
Call for service
Clean resin bed with Resin Bed Cleaner. Follow instruc-
Replace rotor/seal.
Refer to "Set Water Hardness" section to set correctly.
tions on package.
Replace motor.
Refer to "Program the Water Softener" section to set cor-
Cannot be treated by water softener.
rectly.
Call for service
Replace electronic control board.
Replace resin tank assembly.
Avoid using hot water while the softener is regenerating,
as the water heater will fill with hard water.
18
Replace salt storage tank assembly.
Test untreated water for hardness and iron, and program
the water softener accordingly (See "Set Water
a. Replace rotor/seal.
Hardness") section to set.
b. Replace motor & switch.
A small leak can waste hundreds of gallons of water in a
Replace wiring harness or connections to position switch.
few days. Fix all leaks and always fully close faucets.
Test untreated water for hardness and iron, and program
Replace switch.
the water softener accordingly (See "Set Water
Hardness") section to set.
Replace rotor/seal.
Clean resin bed with Resin Bed Cleaner. Follow instruc-
Replace motor.
tions on package.
Replace electronic control board.
Cannot be treated by water softener.
Replace resin tank assembly.
18
Replace salt storage tank assembly.
a. Replace rotor/seal.
b. Replace motor & switch.
Replace wiring harness or connections to position switch.
Replace switch.
Replace rotor/seal.
Replace motor.
Replace electronic control board.
18
CORRECTION