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Troubleshooting
Configure Gain Settings If Needed
Place a call in the room where the inside antenna is located to confirm that your phone is receiving a boosted
signal.
Note:
Bars are not always a reliable measure of signal. The best way to confirm signal coverage is the ability to
place and hold a call.
Booster gain dials or switches should always be at maximum level unless the control light for a specific
frequency band is flashing red-yellow. In any case, only reduce gain dials if the recommended actions below
do not resolve the issue.
WARNING: Do not attenuate the uplink and downlink dB settings below 35dB. This could cause the affected frequency band to turn off.
If you have any questions during setup, please contact our US-based support technicians:
Call:
1-888-365-6283
Email:
support@surecall.com
Visit:
www.surecall.com/support
Problem
Signal booster has
no power
After completing
installation, indoor
signal coverage has
not improved
IMPORTANT:: FCC 27.5 (d)(4): Fixed, mobile, and portable (hand-held) stations operating in the 1710-1755 MHz band as well as mobile and portable stations
operating in the 1695-1710 MHz and 1755-1780 MHz bands are limited to 1 watt EIRP.
Fixed stations operating in the 1710-1755 MHz band are limited to a maximum antenna height of 10 meters above ground.
10
TROUBLESHOOTING
Resolution
Connect the power supply to an alternate power source.
Verify that the power source is not controlled by a switch that has removed power from the outlet.
If it remains OFF, contact tech support at: 1-888-365-6283 or support@surecall.com
Verify that cable connections are tightly fitted to the booster and antenna.
Try further separating the booster and antenna.
Verify that there is usable signal where the antenna is placed.
Note: Bars are not always a reliable measure of signal. The best way to confirm signal coverage is
the ability to place and hold a call.
SureCall, Inc | 1-888-365-6283 | support@surecall.com | www.surecall.com
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