Macintosh-Specific Problems - Wacom Cintiq DTK-2100 Installation Manual

MACINTOSH-SPECIFIC PROBLEMS

At startup, a dialog box appears
telling you that either the driver
failed to load or the pen display
preferences have not yet been
created.
You suspect the pen display
preferences may be corrupted, or
want to make certain that all
settings are at their factory
defaults.
The tablet portion of the pen display was not detected at
startup. Make sure the USB interface cable is securely
connected to an active USB port on your computer or to a
USB hub. Make sure that the Cintiq power LED is on and is
glowing blue. If this does not correct the problem, see
"Troubleshooting" on page 42.
From the G menu, select the U
O
S P . Select USB from the H
YSTEM ROFILER
the C list. A Wacom USB pen display model should
ONTENTS
be listed. If a pen display model is not listed, check the pen
display USB cable connection or try plugging the pen display
into a different USB port.
If this does not help, contact Wacom for Technical Support.
See "Technical support options" on page 57.
Use the Wacom Tablet Utility to work with your preferences.
Close any open applications. Open the main A
folder. Then open the W
W T U
ACOM ABLET TILITY
• It is a good idea to first back up your tablet preferences.
In the W T
ACOM ABLET
or A
USER LL USERS
prompts.
• Then, delete the tablet preferences as follows:
Single user. When the utility starts, select C
and click on the R
in. When the pen display driver loads it will create a new
preferences file with the factory defaults.
Multiple users. When the utility starts, select A
and click on the R
in. When the pen display driver loads it will create new
preferences files with the factory defaults.
You can quickly restore tablet preferences that have been
backed up for the C
URRENT USER
the R ... button within the utility.
ESTORE
Note: Do not manually remove the W
file from the main L
This file is only to be removed when uninstalling the
Wacom software driver, and then only when using the
W T
ACOM ABLET
Recalibrate the pen display.
folder and launch the
TILITIES
ARDWARE
T folder and run the
ACOM ABLET
.
U dialog box, select C
TILITY
. Then click B
ACKUP
button. Log out, then log back
EMOVE
button. Log out, then log back
EMOVE
or A
LL USERS
ACOM
P
IBRARY REFERENCE
U .
TILITY
section of
PPLICATIONS
URRENT
... and follow the
URRENT USER
LL USERS
by clicking on
T .
ABLET PREFPANE
P folder.
ANES
Troubleshooting
Page 55