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Quail Digital Pro9 Installation Manual

Headset system
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Headset System
Installation Manual

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  • Page 1 Pro9 Headset System Installation Manual...

  • Page 2: Table Of Contents

    This guide specifies how the Pro9 headset system should be installed and commissioned. The LEDs on the base and headset use a sequence of colours, flashes and pulses to indicate the status of the system and the item, which are explained in this guide.

  • Page 3: Preface

    The Pro9 system differs from other drive-thru headset systems as it is digital all the way from the order point to the headset. This improves audio quality, clarity and acts as a shield from external interference.

  • Page 4: Installation Procedure

    On occasion new batteries may get warm during charging. If Figure 1 - Pro9 charger this happens, the LED will go out and charging will stop to protect the battery until it cools down, this is normal.
  • Page 5 PRO 9 DRIVE THRU MODULE Q-P9DTM fit or cannot be mounted in the order point, go to Step 10. Figure 3 - Pro9 Drive-Thru Module Step 7 Next install a single length of direct brown burial Cat5 cable from the DTM in the order...
  • Page 6 Step 10 If the order point is physically too small to house the DTM OR if the ambient temperature in the order point might exceed 40°C (104°F) on a regular basis, the DTM can be located internally. In doing so you will need to cut and remake the speaker and microphone connections using the Junction Boxes (Q-P9JB) - ordered separately.
  • Page 7 Pin Colour Connection White Chime Speaker +ve Chime Speaker -ve Blue Timer out Common Green Timer out NO Brown Timer greet +ve Grey Timer greet -ve Power Connection to Connection to Cat5 cable Connection to Purple Ext. Activation Common table service repeater from DTM timer &...
  • Page 8 To do this you need to access the Pro9 settings menu as below which you do via your laptop or cellphone (see Appendix F and G for access).
  • Page 9 ’ and can speak with each other by doing the same. Any runner can take over as order taker by pressing and holding ‘I’ and ‘–’ Figure 12 - Pro9 headset until their boom LED double pulses green. When a vehicle arrives they should press ‘I’...

  • Page 10: Appendix A Installing Pro9 System Using Existing Cabling To

    Appendix A Installing Pro9 system using existing cabling to connect the base station to the DTM located in the order point (Q-P9NTB x2) Using the network termination boxes allows existing cabling to carry digital signals and power on previously installed cabling. Inside each is a small PCB with a network adaptor socket and screw terminals, as below.

  • Page 11: Appendix B Installing Pro9 System Using Existing Cabling To

    Appendix B Installing Pro9 system using existing cabling to connect the base station to the DTM located in the building (Q-P9JB x2) Using the junction boxes allows existing cabling to be used to carry the audio signals for the speaker and microphone.

  • Page 12: Appendix C Pro9 Auxiliary Connections (Q-P9Acb)

    Appendix C Pro9 auxiliary connections (Q-P9ACB) If your system is using a lane timer and/or a chime speaker use an Auxiliary Connection Box and follow these connection instructions: Figure16 - Auxillary connector box connections Plug this interface connection unit into the corresponding connector on top of the base station.

  • Page 13: Appendix D Pro9 Repeaters (Q-P9Rep)

    Two repeaters can be connected in a daisy chain format to a base station (as shown below). Figure18 - Increasing range using up to two Pro9 repeaters 1. Putting on a headset walk from the base station towards the area you require more coverage and note where you lose connection.

  • Page 14: Appendix E Pro9 Table Service (Q-P9Bsts)

    Appendix E Pro9 table service (Q-P9BSTS) The Pro9 system can be configured to support two drive-thru order points and one table service channel (TS). If the restaurant is using table service, you will require a Table Service Base Station. The table service base connects to the drive-thru base station using a Cat5 cable and uses its own 48v power supply.

  • Page 15: Appendix F Connecting A Computer To Pro9 Base Station

    Connecting a computer to Pro9 base station To make adjustments to the Pro9 system you can connect a laptop directly into the comms port on the bottom of the Pro9 base station. This appendix describes the process of making the connection.

  • Page 16: Appendix G Connecting A Computer To Pro9 Base Station

    Connecting a computer to Pro9 base station using a wireless adaptor To make adjustments to the Pro9 system it is possible to complete this wirelessly using a WiFi repeater/bridge. This appendix describes the process of making the connection. The use of the interface API is described in the main manual.
  • Page 17 USB charger power supply or battery pack will suffice. Once powered, plug the RJ45 into the Pro9 base and open a web browser. Type ‘192.168.1.115’ into the browser and the Quail API will open for you to make alterations to the settings.

  • Page 18: Appendix H Setting Up Pro9 As Dual Lane/Tandem Configuration

    Appendix H Setting up Pro9 as dual lane/tandem configuration (Q-P9BSDL) You will require two Q-P9BSDL base stations to operate two order points. To configure two order point system, first follow Steps 1 to 13 in this manual. Essentially, treat it as two separate single lane systems for initial installation and set-up.
  • Page 19 You will be asked to confirm whether the site is operating DUAL or TANDEM lane. If you have selected tandem, you will be required to record a ‘Pull forward’ message. Please go to Appendix I to read how to do that. 6.

  • Page 20: Appendix I Recording A 'Pull Forward' Message

    Recording a ‘Pull forward’ message To use Pro9 in a tandem drive-thru you will need to record a ‘Pull forward’ message to the base station for Lane 2. It is good practice to record the same message to both base stations in case they are swapped around at a later date.
  • Page 21 Click ‘Convert’ - the converted files will automatically appear in the folder chosen in ‘c.’ 4. Once connected to the Quail Pro9 base station (see Appendix F) use the link in ‘System Setup 2’ , Section 5, ‘Tandem Mode’ to upload your file to the base station.

  • Page 22: Trouble Shooting

    Trouble shooting DRIVE-THRU BASE STATION LED RED single flash RED double flash RED triple flash AMBER triple flash Failure between base station Road loop has failed Speaker in order point Microphone in order point and DTM has failed has failed First check cable is plugged in Send Tech to site to repair Send Tech to site to replace...
  • Page 23 HEADSET LED Fast flashing RED and fast Single flash RED and single Single flash GREEN and 3 fast Any headset status with an continuous beeping beep every second beeps every 3 seconds additional RED single flash in-between Hardware fault in headset Headset not registered Headset is ‘Out of range’...

  • Page 24: Manufacturer's Notes

    Disclaimer Quail Digital accepts no liability for injury (in the absence of any negligence or other breach of duty), loss or damage arising from use of its products as a result of a failure to use them in accordance with the relevant instructions of use.

  • Page 25: Headset Transition Table

    Headset transition table Original headset role off unregistered off registered, single order off registered, multiple order Boom LED User action insert battery insert battery insert battery New headset role power on, unregistered lane 1 runner lane 1 order taker Boom LED flashing red single pulse green double pulse green...

  • Page 26: Regulatory Notices

    Regulatory notices Headset - HVIN: Q-P9HS FCC ID: UDDQP9HS This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

  • Page 27: Pro9 System Components

    1.91-1.93GHz North America Individual battery status lights 205x325x45mm Power 710g 250mw EMEA, Asia 125mw North America Pro9 Base Station - Q-P9BS Pro9 Charger PSU Q-PSU12 Operating frequency 100-240v AC voltage sensing 1.88-1.90GHz EMEA, Asia 12v DC 5 amp output 1.91-1.93GHz North America...
  • Page 28 Quail Digital 92 Lots Road London SW10 0QD United Kingdom www.quaildigital.com 28 July 2020...

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