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Table of Contents
Related Manuals for Quail Digital Pro9
Summary of Contents for Quail Digital Pro9
- Page 1 Pro9 Headset System Installation Manual Scan first to view installation video...
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Page 2: Table Of Contents
This guide specifies how the Pro9 headset system should be installed and commissioned. The LEDs on the base and headset use a sequence of colours, flashes and pulses to indicate the status of the system and the item, which are explained in this guide. -
Page 3: Preface
Quail Digital uses direct burial Cat5 or ISP 22AWG Belden cable for the link between the order post and the base station and always recommends these solutions. Proprietary or recommended cables used by other headset suppliers have been tested with Pro9 and can be used if already in the ground (subject to testing). -
Page 4: System Overview
PRO 9 DRIVE THRU MODULE Q-P9DTM Loop 1 Figure 1 - Pro9 single lane with repeaters Installation procedure Step 1 The 8-port charger, power supply and metal hanger are in the box (Q-P9CH). Wall mount the charger in the manager’s office or other secure location close to a power socket using the template provided in the box. - Page 5 For Cat5 cabled sites refer to Appendix A, page 10. Step 8 Plug in the black Cat5 cable and the speaker Figure 4 - Pro9 Drive-Thru Module (DTM) and the microphone to their respective sockets on the DTM as shown.
- Page 6 Step 10 If the order point is physically too small to house the DTM or if the ambient temperature in the order point might exceed 40°C (104°F) on a regular basis, the DTM can be located internally. In doing so you will need to cut and remake the speaker and microphone connections using the Junction Boxes (Q-P9JB) - ordered separately.
- Page 7 To do this you need to access the Pro9 settings menu as below which you do via your laptop or cellphone (see Appendix G and H for access).
- Page 8 The boom LED turns white while the person is talking. Release to clip listen. When a vehicle is detected the red LED on the base splits showing GREEN on the bottom half. Figure 10 - Pro9 headset page 8...
- Page 9 LED double pulses green. When a vehicle arrives they should press T1. They’re now the order Figure 11 - Pro9 headset taker and the previous order taker becomes a runner (single pulse green). When a vehicle is detected the red LED on the base splits showing green on the bottom half.
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Page 10: Appendix A Cat5 Cable Termination
Appendix A Refer to the following diagram and wiring table to complete Cat5 cable termination brown brown/white green blue/white blue green/white orange orange/white Figure 13 - Type B RJ45 termination colour code for use with Cat5 cable sites All Cat5 cables terminated during an installation must be tested before use. Power Connection to Connection to... -
Page 11: Appendix B Installing Pro9 System Using Existing Cabling To
Appendix B Installing Pro9 system using existing cabling to connect the base station to the DTM located in the order point (Q-P9NTEXT and Q-P9NTINT) Using the network termination boxes allows existing cabling to carry digital signals and power on previously installed cabling. Inside each is a small PCB with a network adaptor socket and screw terminals, as below. - Page 12 All Cat5 cables terminated during an installation must be tested before use. Terminal connection Cable type Notes As used in many DT Belden 8723 2 Pair black white green installations black white black General purpose Belden 8777 3 Pair (pr1) (pr1) (pr2) (pr2)
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Page 13: Appendix C Installing Pro9 System Using Existing Cabling To
Appendix C Installing Pro9 system using existing cabling to connect the base station to the DTM located in the building (Q-P9JB x2) Using the junction boxes allows existing cabling to be used to carry the audio signals for the speaker and microphone. -
Page 14: Appendix D Pro9 Auxiliary Connections (Q-P9Acb)
Appendix D Pro9 auxiliary connections (Q-P9ACB) If your system is using a lane timer and/or a chime speaker use an Auxiliary Connection Box and follow these connection instructions: Chime Timer Ext activation Figure 18 - Auxillary connector box connections Plug this interface connection unit into the corresponding connector on top of the base station. -
Page 15: Appendix E Pro9 Repeaters (Q-P9Rep)
6 units. For example, three bases each with one repeater, or two bases each with 2 repeaters. Figure 20 - Increasing range using up to two Pro9 repeaters 1. Putting on a headset walk from the base station towards the area you require more coverage and note where you lose connection. -
Page 16: Appendix F Pro9 Table Service (Q-P9Bsts)
Appendix F Pro9 table service (Q-P9BSTS) The Pro9 system can be configured to support two drive-thru order points and one table service channel (TS). If the restaurant is using table service, you will require a table service base station. The table service base connects to the drive-thru base station using a Cat5 cable and uses its own 48v power supply. -
Page 17: Appendix G Adjustments In System Set Up
Adjustments in system set up (connecting a computer to Pro9 base station) To make adjustments to the Pro9 system you can connect a laptop directly into the network port on the bottom of the Pro9 base station. This appendix describes the process of making the connection. -
Page 18: Appendix H Connecting A Computer To Pro9 Base Station
Connecting a computer to Pro9 base station using a wireless adaptor To make adjustments to the Pro9 system it is possible to complete this wirelessly using a WiFi repeater/bridge. This appendix describes the process of making the connection. The use of the interface API is described in the main manual. - Page 19 USB charger power supply or battery pack will suffice. Once powered, plug the RJ45 into the Pro9 base and open a web browser. Type ‘192.168.1.115’ into the browser and the Quail API will open for you to make alterations to the settings.
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Page 20: Appendix I Setting Up Pro9 As Dual Lane/Tandem Configuration
Appendix I Setting up Pro9 as dual lane/tandem and table service configuration (Q-P9BSDL) You will require two Q-P9BSDL base stations to operate two order points and one Q-P9TSBS. Order point 1 Lane 1 DTM Lane 1 base Repeater 2 Repeater 1... - Page 21 Base 1 Base 2 Units must be at least 45cm or 18” apart Data link for dual lane operation Figure 24 - Connecting dual lane stations 3. Re-connect the power to BOTH base stations. The LED on the front of the lane 1 base station will turn solid red.
- Page 22 For tandem lane, it is essential that Order point 2 Order Order comes first before Order point 1 in the direction point 1 point 2 of traffic flow, as Figure 26. The message to “Pull forward” is played from Order point 2 when there is no vehicle at Order point 1.
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Page 23: Appendix J Recording A 'Pull Forward' Message
Recording a ‘Pull forward’ message To use Pro9 in a tandem drive-thru you will need to record a ‘Pull forward’ message to the base station for Lane 2. It is good practice to record the same message to both base stations in case they are swapped around at a later date. - Page 24 Click ‘Convert’ - the converted files will automatically appear in the folder chosen in ‘c.’ 4. Once connected to the Quail Pro9 base station (see Appendix G) use the link in ‘System Setup 2’ , Section 5, ‘Tandem Mode’ to upload your file to the base station.
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Page 25: Trouble Shooting
Trouble shooting DRIVE-THRU BASE STATION LED (normal operation lane 1 red, lane 2 green) RED single flash RED double flash RED triple flash AMBER triple flash Failure between base station Road loop has failed Speaker in order point Microphone in order point and DTM has failed has failed... - Page 26 HEADSET LED (normal operation green pulse, lane 2 blue) Fast flashing RED and fast Single flash RED and single Single flash GREEN and 3 fast Single flash ANY colour with continuous beeping beep every second beeps every 3 seconds additional RED single flash in-between Hardware fault in headset Headset not registered...
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Page 27: Manufacturer's Notes
Disclaimer Quail Digital accepts no liability for injury (in the absence of any negligence or other breach of duty), loss or damage arising from use of its products as a result of a failure to use them in accordance with the relevant instructions of use. -
Page 28: Regulatory Notices
Regulatory notices Headset - HVIN: Q-P9HS FCC ID: UDDQP9HS This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. -
Page 29: Pro9 System Components
1.91-1.93GHz North America Individual battery status lights 205x325x45mm Power 710g 250mw EMEA, Asia 125mw North America Pro9 Base Station - Q-P9BS Pro9 Charger PSU Q-PSU12 Operating frequency 100-240v AC voltage sensing 1.88-1.90GHz EMEA, Asia 12v DC 5 amp output 1.91-1.93GHz North America... - Page 30 Your notes...
- Page 31 Your notes...
- Page 32 Scan first to view installation video sales@quaildigital.com www.quaildigital.com 03 Nov 2021...
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Questions and answers
I have Quail digital pro9 headset. As a barista, how can I connect my new cashier's headset to a wireless speaker or to a tablet so I can also listen to the customer's order & avoid any misunderstanding then start preparing it?
The Quail Digital Pro9 headset system is not designed to connect directly to a wireless speaker or tablet. It connects wirelessly to the Pro9 base station, which manages communication between headsets and the drive-thru order point (microphone and speaker). For listening to customer orders, the headset must be paired with the Pro9 base station, which receives audio from the order point. There is no mention of tablet or wireless speaker connectivity in the system documentation.
This answer is automatically generated