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Table of Contents
Related Manuals for Quail Digital Pro9
Summary of Contents for Quail Digital Pro9
- Page 1 Pro9 Headset System Installation Manual...
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Page 2: Table Of Contents
This guide specifies how the Pro9 headset system should be installed and commissioned. The LEDs on the base and headset use a sequence of colours, flashes and pulses to indicate the status of the system and the item, which are explained in this guide. -
Page 3: Introduction
Quail Digital uses direct burial Cat5 cable for the link between the speaker post and the base station and always recommends that solution. Proprietary or recommended cables used by other headset suppliers have been tested with Pro9 and can be used if already in the ground (subject to line test). What’s in the box •... -
Page 4: Installation Procedure
LED will go out and charging will stop to Figure 1 - Pro9 charger protect the battery until it cools down, this is normal. Step 3 Remove the microphone (Q-P9MIC) and speaker (Q-P9SPK) from their boxes. The microphone is positioned against the top grill of the speaker post. - Page 5 (Q-P9DTM) into to the speaker post between the microphone and speaker to suit using the flanges and 4 screws. Figure 3 - Pro9 Drive-Thru Module Step 7 Next install a single length of brown direct burial Cat5 cable from the DTM in...
- Page 6 Step 10 If the speaker post is physically too small to house the DTM OR if the ambient temperature in the post might exceed 40°C (104°F) on a regular basis the DTM can be located internally. In doing so you will need to cut and remake the speaker and microphone connections using the Junction Boxes (Q-P9JB) provided.
- Page 7 Step 12 If there is a lane timer and/or a chime speaker to be connected to the system, the cables for both need to be fed into the Auxiliary Connection Box (Q-P9ACB) which connects into the base station. When completed, plug in the DIN plug to the base station and use the length of cable to hide the auxiliary connection box out of sight in the ceiling or under a counter.
- Page 8 To do this you need to access the Pro9 settings menu as below which you do via your laptop or cellphone (see Appendix F and G for access).
- Page 9 Step 19 While in the settings menu ask the customer whether they wish to operate with a SINGLE order taker mode, or MULTIPLE order taker mode. The default is multiple order taker. Step 20 Now explain the headset features to the customer: In multi order taker mode: any headset wearer can take an order from the speaker post when they hear the car arrival beep.
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Page 10: Appendix A - Installing Using Existing Cabling To Connect
- Q-P9NTB In the Pro9 accessory kit select Network Termination Box. Inside is a small PCB with a network adaptor socket and screw terminals, as below. Connect your 4 cables to the pins as shown below. Make up your Cat5 plug connections and then connect to the DTM. -
Page 11: Appendix B - Installing Using Existing Cabling To Connect
- Q-P9JB In the Pro9 accessory kit select Junction Box. Inside is a small PCB with two sets of screw terminals as shown. Connect your 3 wires on A for the speaker and for the microphone as shown in the table below. -
Page 12: Appendix C - Pro9 Auxiliary Connections
Appendix C Pro9 auxiliary connections - Q-P9ACB If your system is using a lane timer and/or a chime speaker use the Auxiliary Connection Box and follow these connection instructions: Figure17 - Auxillary connector box connections Plug this interface connection unit into the corresponding connector on top of the base station. -
Page 13: Appendix D - Pro9 Repeaters
Two repeaters can be connected in a daisy chain format to a base station (as shown below). Figure19 - Increasing range using up to two Pro9 repeaters 1. Putting on a headset walk from the base station towards the area you require more coverage and note where you lose connection. -
Page 14: Appendix E - Pro9 Table Service
Appendix E Pro9 table service - Q-P9BSTS The Pro9 system can be configured to support 2 drive-thru order points and one table service channel (TS). If the restaurant is using table service, you will require a Table Service Base Station. The table service base connects to the drive-thru base station using a Cat5 cable and uses its own 48v power supply. -
Page 15: Appendix F - Connecting A Computer To Pro9 Base Station
Connecting a computer to Pro9 base station To make adjustments to the Pro9 system you can connect a laptop directly into the comms port on the bottom of the Pro9 base station. This appendix describes the process of making the connection. -
Page 16: Appendix G - Connecting A Computer To Pro9 Base Station
Connecting a computer to Pro9 base station using a wireless adaptor To make adjustments to the Pro9 system it is possible to complete this wirelessly using a wifi repeater/ bridge. This appendix describes the process of making the connection. The use of the interface API is described in the main manual. - Page 17 USB charger power supply or battery pack will suffice. Once powered, plug the RJ45 into the Pro9 base and open a web browser. Type ‘192.168.1.115’ into the browser and the Quail API will open for you to make alterations to the settings.
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Page 18: Trouble Shooting
Trouble shooting DRIVE-THRU BASE STATION RED single flash RED double flash RED triple flash AMBER triple flash Failure between base Road loop has failed Speaker in speaker Microphone in speaker station and DTM post has failed post has failed First check cable is Send Tech to site to Send Tech to site to Send a Tech to site to... - Page 19 REPEATER HEADSET No LED AMBER Fast flashing RED Pulsing RED No power to base Insufficient power Hardware fault in Not registered getting to repeater headset Check plugged in Send Tech to site to Arrange swap out Register headset to correctly; if it is… check wiring and base station connectors, take...
- Page 20 Pro9 headset system Pro9 Headset Pro9 Base Station Pro9 Repeater Q-P9HS Q-P9BS Q-P9RP Pro9 Charger Pro9 Drive-Thru Module Pro9 Loudspeaker & enclosure Q-P9CH Q-P9DTM Q-P9SPK Pro9 Microphone & enclosure Q-P9MIC Quail Digital 92 Lots Road London SW10 0QD United Kingdom www.quaildigital.com...