Chapter 7: Troubleshooting - Dell Active Pen User Manual

NOTE: You can use Dell Active Pen only with selected Dell computers and tablets. For a list of supported devices, see
www.dell.com.
Table 6. Dell Active Pen troubleshooting
Problems
Pen does not work.
Pen does not write and the barrel buttons
do not work.
Default functions for the barrel buttons do
not work.
Pressing the top button once does not open
OneNote.
Pressing the top button twice in succession
does not capture screenshot.
Unable to pair the pen with your device.
Pen shows as Not Connected under
Bluetooth devices list.
Possible causes
• Batteries are installed incorrectly.
• Batteries are out of charge.
AAAA battery is either incorrectly installed
or out of charge.
Functions not supported by application.
• OneNote is not installed.
• Pen is not paired with your device.
• Coin-cell batteries may be out of
charge.
• Coin-cell batteries were replaced and
the pen was not paired again with your
device.
Windows update KB2968599 is not installed
on your device.
• Unsupported device.
• Bluetooth driver on your device is
outdated.
Pen is not paired correctly with your device. •
Troubleshooting
Possible solutions
• Ensure the batteries are correctly
installed. For more information, see
Installing batteries.
• Replace the batteries. For more
information, see Installing
Replace the AAAA battery. For more
information, see Installing the AAAA
Test the barrel buttons in OneNote or
another application that supports these
features.
• Ensure OneNote is installed on your
device.
• Ensure the pen is paired with your
device. For more information, see
Pairing with a Bluetooth
• Change the coin-cell batteries. For more
information, see Installing coin-cell
batteries.
• Remove the pen from the list of
Bluetooth devices and re-pair it with
your device. For more information, see
Pairing with a Bluetooth
Install the Windows update KB2968599
from the Microsoft website.
• Dell Active Pen works only with Dell
devices.
• Install the latest Bluetooth driver for
your device.
Install the latest Bluetooth driver for
your device.
• Remove the pen from your Bluetooth
list and pair it again. For more
information on pairing the pen with your
device, see Pairing with a Bluetooth
device.
Troubleshooting
7
batteries.
battery.
device.
device.
15