Troubleshooting; Common Symptoms - Dell Power Companion PW7015MC User Manual

Troubleshooting

Common symptoms

The following table contains information about common issues you might
encounter and the possible solutions.
Common symptoms
The power companion gets
unusually hot when placed
inside the pocket/bag.
The power companion
battery power gets drained
too fast.
The battery-status light does
not turn on.
Possible solutions
• Unplug the power output cable
immediately.
• Take the power companion out of your
pocket/bag immediately. Then let it
cool down.
When connecting to a mobile device,
close applications you are not using or set
the device to airplane mode.
• Check if the power companion is out
of battery power. Charge the power
companion.
• If the problem persists, contact Dell or
your dealer for technical assistance.
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