The following table contains information about common issues you might
encounter and the possible solutions.
The power companion gets
unusually hot when placed
inside the pocket/bag.
The power companion
battery power gets drained
The battery-status light does
not turn on.
• Unplug the power output cable
• Take the power companion out of your
pocket/bag immediately. Then let it
When connecting to a mobile device,
close applications you are not using or set
the device to airplane mode.
• Check if the power companion is out
of battery power. Charge the power
• If the problem persists, contact Dell or
your dealer for technical assistance.