Troubleshooting - Dell Active Pen PN556W User Manual

Troubleshooting

NOTE: You can use Dell Active Pen only with selected Dell computers and
tablets. For a list of supported devices, see www.dell.com.
Problems
Pen does not work.
Pen does not write and
the barrel buttons do not
work.
Default functions for the
barrel buttons do not
work.
Pressing the top button
for 0.5 second does not
open OneNote.
Possible causes
• Batteries are installed
incorrectly.
• Batteries are out of
charge.
AAAA battery is either
incorrectly installed or out
of charge.
Functions not supported
by application.
• OneNote is not
installed.
• Pen is not paired with
your device.
• Coin-cell batteries may
be out of charge.
Possible solutions
• Ensure the batteries
are correctly installed.
For more information,
see Installing batteries.
• Replace the batteries.
For more information,
see Installing batteries.
Replace the AAAA battery.
For more information, see
Installing the AAAA
battery.
Test the barrel buttons in
OneNote or another
application that supports
these features.
• Ensure OneNote is
installed on your
device.
• Ensure the pen is
paired with your
device. For more
information, see
Pairing with a
Bluetooth device.
• Change the coin-cell
batteries. For more
information, see
Installing coin-cell
batteries.
19