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Troubleshooting - Dell PH45W17-BA User Manual

Hybrid adapter + power bank
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Common symptoms
The following table contains information about common issues you might encounter and the
possible solutions.
Common symptoms
The power hub gets unusually hot
when placed inside the pocket/bag.
The power bank battery power gets
drained too fast.
The battery-status light does not
light up.
Possible solutions
• Unplug the power output cable immediately.
• Take the power hub out of your pocket/bag
immediately. Then let it cool down.
When connecting to a mobile device, close
applications you are not using or set the device to
airplane mode.
• Check if the power bank is out of battery power.
Charge the power bank.
• If the problem persists, contact Dell or your
dealer for technical assistance.