Chapter 9: Troubleshooting - Dell Premier PN7522W User Manual

NOTE: You can only use your PN7522W with selected Dell laptops. For a list of supported laptops, see www.dell.com.
Table 3. Dell Active Pen troubleshooting
Problems
Pen buttons do not work, pen does not
write or draw on your laptop.
Pen does not auto-pair with laptop
when connected with USB Type-C cable
during the first time setup.
Unable to pair the pen with your laptop.
Bluetooth pairing light does not turn on.
Default functions for pen buttons do not
work as expected.
Tile app cannot find my pen.
Pen skin peels off.
Possible causes
Laptop does not support the pen.
Battery is fully drained.
Charge the pen using the USB-C cable
included in the box.
Swift Pair function is not enabled in
Windows.
USB-C cable is not working.
Bluetooth driver outdated.
Battery is fully drained.
The default function is changed or
overwritten.
The pen may be outside of Tile's
Bluetooth range.
Alcohol based liquid may damage the pen
skin.
Unsuitable stock and operating
temperature and humidity may damage
the pen body.
Troubleshooting
Possible solutions
Pen works only with supported Dell
laptops.
Charge the pen using the USB-C cable
included in the box.
Connect the pen to your laptop using the
USB-C cable included in the box.
On your laptop, go to Windows
Settings click or tap on Devices, then
Bluetooth & other devices, and then
select notifications to connect using
Swift Pair.
Replace the USB-C cable.
Install the latest Bluetooth driver for
your laptop.
Charge the pen with the USB-C cable
included in the box.
Launch DPeM to check the function
assignment of the buttons.
Ensure to use this feature within Tile's
Bluetooth range of 10 meters in an
unblocked area.
If you have lost your pen in a location
farther than 10 meters, follow the Tile
app's instructions to view its most
recent location.
Avoid using alcohol based cleaner or
sanitiser on the pen directly.
See Specifications to find more
information on the stocking and
operating specifications of the pen.
Troubleshooting
9
15