Table 15: Troubleshooting Procedures - ABB AWIN GW100 User Manual

TR OU BL ES H OOT ING
Problem
Unable to open Webserver
WirelessHART
field devices take a long time
to connect to the network or
WirelessHART field devices
are not communicating to
the AWIN GW100 gateway
Error LED illuminates after
bootup
Error LED illuminates
Status: "Network Manager
Queue Full"
Modbus Exception
3BN P 102 9 12 C

Table 15: Troubleshooting procedures

Solution
1. Ensure power is applied to AWIN GW100.
2. Ensure cable is connected between PC and AWIN GW100. If so,
LINK LED is ON.
3. Verify network settings of PC match network settings of AWIN
GW100. They should be on same subnet. Confirm IP addresses of
LAN interface. If IP address is unknown, the AWIN GW100 can be
hard to reset. This will result is factory default configuration, and
all previous configuration will be lost. See Section
of AWIN GW100 Gateway
4. The LAN Link and Duplex selection in the AWIN GW100 should
match the settings of the connected wired network. Select Auto if
in doubt.
1. Log into the AWIN GW100 and verify that Active Advertising is on.
By default, Active Advertising is ON for 60 minutes. This feature
can be re-activated for adding new devices to the network more
quickly.
2. Verify that the field devices are wired and powered up, and also
verify the correct Network ID and Join Key are programmed into
the devices. Make sure to use the proper decimal and hexadecimal
representations of the Network ID and Join Key, as they can vary
between vendors.
3. Make sure that the devices are within the communication range of
the gateway or another WirelessHART device configured in the
same network.
Log into web manager, if possible, to check the status of the AWIN
GW100. If it states on Home page: "Error Retrieving AP Mote Data
From Network Manager", then wait for at least two minutes to let
the gateway clear the error itself. If it persists afterwards, then re-
boot the gateway. It can be done through the reboot option in the
maintenance menu. If it is not possible then power cycle the gate-
way.
If the gateway is subjected to excessive ethernet frames (or
data/broadcast storm) then it can result in reduced performance
and in extreme cases may result in freeze of communication in the
gateway.
In such event, normal operation can be resumed by removing the
cause of the "data/broadcast storm" and physically restarting the
device by power cycling.
In exceptional cases where a reboot does not fix the problem then
the device must be reset. Either Set Factory Defaults (soft reset
function) or Hard Reset options can be utilized.
Slow down the scan rate of the host system (the network queue can
store 100 messages and can be overloaded if scanning occurs too
quickly).
Verify Modbus register addresses.
G EN ER AL TR OU BL ES H OOT I NG
for details.
Basic Features
5 1