Do you have a question about the DS2500 and is the answer not in the manual?
Questions and answers
Alberto Gianasi
May 2, 2025
Hello, we are encountering the error message "encoder index mismatch". What does it mean? Furthermore the hardware test fail: if we switch off and after on the instrument, the instrument test is ok. Moreover we need to change the configuration every time we switch off/on the instrument. Thanks in advance.
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Technical Communication Metrohm AG CH-9100 Herisau techcom@metrohm.com This documentation is protected by copyright. All rights reserved. This documentation has been prepared with great care. However, errors can never be entirely ruled out. Please send comments regarding possible errors to the address above.
Analyzing solid samples in sample vials ........13 3.7.4 Analyzing samples in several sample vials ....... 14 3.7.5 Analyzing samples and suspensions ........15 3.7.6 Analyzing creams and pastes ..........16 4 Operation 5 Maintenance Maintenance by Metrohm Service ........19 ■■■■■■■■...
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Table of contents ■■■■■■■■■■■■■■■■■■■■■■ Maintenance by the user ........... 19 5.2.1 Cleaning the instrument ............20 5.2.2 Replacing the lamp ..............21 5.2.3 Replacing the fan filter ............30 5.2.4 Replacing a fuse ..............33 6 Technical specifications Interfaces ................36 Power connection ...............
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■■■■■■■■■■■■■■■■■■■■■■ Table of figures Table of figures Figure 1 Front DS2500 Solid Analyzer ............. 6 Figure 2 Rear DS2500 Solid Analyzer ............... 7 ■■■■■■■■...
The DS2500 Solid Analyzer is a compact measuring instrument for reflec- tion measurement in the near-infrared wavelength range. The polychro- matic light is dispersed by the monochromator built into the DS2500 Solid Analyzer into monochromatic wavelengths before striking the sample. This reduces sample heating.
1.2 Intended use ■■■■■■■■■■■■■■■■■■■■■■ Intended use The DS2500 Solid Analyzer is designed for use in production facilities. The DS2500 Solid Analyzer can be used for incoming goods inspection or atline or offline for production process monitoring. Usage requires the user to have basic knowledge and experience in han- dling chemicals.
■■■■■■■■■■■■■■■■■■■■■■ 1 Introduction Method Dialog text, parameter in the software File ▶ New Menu or menu item [Next] Button or key WARNING This symbol draws attention to a possible life-threat- ening hazard or risk of injury. WARNING This symbol draws attention to a possible hazard due to electrical current.
Electrical safety when using the instrument is ensured in compliance with international standard IEC 61010. WARNING Only personnel qualified by Metrohm are authorized to carry out service work on electronic components. WARNING Never open the housing of the instrument. The instrument could be damaged by this.
■■■■■■■■■■■■■■■■■■■■■■ 1 Introduction 1.4.4 Recycling and disposal This product is covered by European Directive 2012/19/EU, WEEE – Waste Electrical and Electronic Equipment. The correct disposal of your old instrument will help to prevent negative effects on the environment and public health. More details about the disposal of your old instrument can be obtained from your local authorities, from waste disposal companies or from your local dealer.
2.1 Front ■■■■■■■■■■■■■■■■■■■■■■ 2 Overview of the instrument Front Figure 1 Front DS2500 Solid Analyzer Sampling window LED display Feet (shock-absorbing) Lamp compartment ■■■■■■■■...
■■■■■■■■■■■■■■■■■■■■■■ 2 Overview of the instrument Rear Figure 2 Rear DS2500 Solid Analyzer On/off switch Fuse holder For switching the instrument on and off. Power socket Type plate Sealed with protective cap. LAN connection socket Sealed with protective cap. With filter.
Unplug the power plug immediately if you suspect that moisture has ■ gotten inside the instrument. Only personnel who have been issued Metrohm qualifications may ■ perform service and repair work on electrical and electronic parts. ■■■■■■■■...
Connect the power cord to the power grid. ■ Connecting the data cable In order to control the DS2500 Solid Analyzer, connect it to a computer either directly or via a local network (LAN). For direct connection to the network card of a computer, use the supplied data cable.
Switching on the instrument Switching on the instrument 1 Turn the on/off switch (2-1) to position I. The LED display on the front of the DS2500 Solid Analyzer (1-3) ■ lights up. The instrument performs a self-test. ■...
■■■■■■■■■■■■■■■■■■■■■■ 3 Installation Setting up accessories Metrohm supplies various sample cups for your DS2500 Solid Analyzer: Samples Sample vessels Order number Nonhomogenous, solid samples in large DS2500 large sample cup 6.7402.050 quantities Nonhomogenous, solid samples in small Mini sample cup, 10 pieces 6.7402.030...
1 cm thick. 3 Place the sample cup onto the sampling window. 3.7.2 Analyzing nonhomogenous, solid samples in small quantities Inserting the mini sample cup Required accessories Mini sample cup (6.7402.030) ■ DS2500 holder for sample cup (6.7430.040) ■ ■■■■■■■■...
3 Place the sample cup holder onto the sampling window. Place the sample cup into the round opening of the holder. 3.7.3 Analyzing solid samples in sample vials Inserting the DS2500 Iris Required accessories DS2500 Iris (6.7425.100) ■ DS2500 holder for sample cup (6.7430.040) ■ ■■■■■■■■...
1 cm thick. 3 Place the sample cup holder onto the sampling window. Place the DS2500 Iris into the round opening of the holder. 4 Place the sample vial into the opened DS2500 Iris.
4 Place the sample vials into the positions of the sample cup. 3.7.5 Analyzing samples and suspensions Inserting the mini sample cup and the Transflection kit for liquid samples Required accessories Transflection kit for liquid samples (6.7400.010) ■ DS2500 holder for sample cup (6.7430.040) ■ ■■■■■■■■...
3 Place the sample cup holder onto the sampling window. Place the transflection vessel into the round opening of the holder. 3.7.6 Analyzing creams and pastes Inserting the DS2500 Slurry Cup and the transflection kit for liquid samples Required accessories DS2500 Slurry Cup (6.7490.430) ■...
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■■■■■■■■■■■■■■■■■■■■■■ 3 Installation 1 Clean the sample cup and the sampling window with a lens cleaner cloth. 2 Fill the sample cup with the sample to about 5 mm. Place the gold diffuse reflector into the sample. Avoid air pockets while doing so.
■■■■■■■■■■■■■■■■■■■■■■ 4 Operation The DS2500 Solid Analyzer is operated with the control software. You can find more information on working with the control software in the tutorial for the control software. ■■■■■■■■...
Maintenance by Metrohm Service Maintenance of the DS2500 Solid Analyzer is best carried out as part of an annual service appointment by Metrohm specialist personnel. If you work with caustic and corrosive chemicals, a shorter maintenance interval is required.
However, unplug the power plug immediately if you suspect that corrosive media have gotten inside the instrument. This is the only way to prevent extreme damage to the instrument electronics. Contact Metrohm Service immediately. WARNING Only trained personnel may open the instrument's housing.
Unplug the power plug immediately if you suspect that moisture has ■ gotten inside the instrument. Only personnel who have been issued Metrohm qualifications may ■ perform service and repair work on electrical and electronic parts. WARNING Hot surface Danger of burning due to hot lamp.
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5.2 Maintenance by the user ■■■■■■■■■■■■■■■■■■■■■■ NOTICE Spare part A new spare lamp is available from your Metrohm representative under the article number 6.7430.050. We recommend keeping spare lamps in stock. ■ Only use original lamps in the instrument. ■...
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■■■■■■■■■■■■■■■■■■■■■■ 5 Maintenance 4 Removing the lamp holder Push the 2 mm white lamp holder inwards. ■ Rotate the white lamp holder 45° counterclockwise. ■ Carefully pull the white lamp holder out straight. ■ ■■■■■■■■...
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5.2 Maintenance by the user ■■■■■■■■■■■■■■■■■■■■■■ Place the lamp on the lid with the reflector facing down. ■ 5 Disconnecting the cables CAUTION Functional disruption Do not unscrew the screw terminals of the black cables. Only unscrew the screw terminals of the white cables. ■■■■■■■■...
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■■■■■■■■■■■■■■■■■■■■■■ 5 Maintenance Loosen the screw terminals of the white cables using a small ■ screwdriver. Carefully remove the cables from the terminals. ■ Bend the cables upwards so that they stand vertically. ■ ■■■■■■■■...
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5.2 Maintenance by the user ■■■■■■■■■■■■■■■■■■■■■■ 6 Removing the lamp from the holder Hold the lamp by the reflector. ■ Lift the lamp holder off the lamp and the cables. ■ TIP: Bend the cables to mark the lamp as used. Installing a new lamp Accessories Spare lamp (6.7430.050)
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■■■■■■■■■■■■■■■■■■■■■■ 5 Maintenance CAUTION Damage to the lamp Fingerprints and greasy deposits damage the lamp. Do not touch either the glass part of the lamp or the inside of the reflector. 1 Keeping the new lamp ready Take the new lamp out of the packaging. ■...
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5.2 Maintenance by the user ■■■■■■■■■■■■■■■■■■■■■■ 3 Connecting the lamp cables Push the two white cables all the way into the corresponding ■ screw terminal by hand or using tweezers. Tighten the screw terminals using the small screwdriver. ■ ■■■■■■■■...
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■■■■■■■■■■■■■■■■■■■■■■ 5 Maintenance 4 Inserting the lamp holder Push the white lamp holder carefully all the way into the opening. ■ Rotate the white lamp holder 45° clockwise. ■ ■■■■■■■■...
5.2 Maintenance by the user ■■■■■■■■■■■■■■■■■■■■■■ Let go of the white lamp holder. ■ 5 Closing the lamp compartment Place the sealing plate onto the opening. Make sure that no ■ cables are being pinched. Insert the four screws and tighten them in crosswise sequence ■...
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■■■■■■■■■■■■■■■■■■■■■■ 5 Maintenance Replacing the fan filter Accessories Fan filter, if replacement is required. ■ 1 Switching off the instrument Turn the on/off switch (2-1) to the position O. ■ 2 Removing the filter cover Grab the filter cover with both hands and take it off starting from the top and then proceeding to the sides.
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5.2 Maintenance by the user ■■■■■■■■■■■■■■■■■■■■■■ If you cannot see any small tears in the filter, clean the filter and ■ reinstall it. If the filter is damaged, install a new filter. ■ 4 Cleaning the filter Blow out the dirty filter with a compressed air duster spray. ■...
■■■■■■■■■■■■■■■■■■■■■■ 5 Maintenance 6 Mounting the filter cover Mount the filter cover to the frame starting on the bottom and push it in place until all latches snap in. 7 Switching on the instrument Turn the on/off switch (2-1) to the position I. 5.2.4 Replacing a fuse The fuse is located in the fuse holder (2-2) on the rear of the instrument,...
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5.2 Maintenance by the user ■■■■■■■■■■■■■■■■■■■■■■ Replacing the fuse Accessories Spare fuse type: 250 V, 5 A, slow-acting fuse, 20 mm ■ 1 Switching off the instrument Turn the on/off switch (2-1) to the position O. ■ NOTICE Unplug the power cord as well. This prevents the instrument from being switched on accidentally while you insert the fuse.
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■■■■■■■■■■■■■■■■■■■■■■ 5 Maintenance Place the fuse holder back into the opening on the rear of the ■ instrument and tighten by hand. 4 Switching on the instrument Plug the power cord back in. ■ Turn the on/off switch (2-1) to the position I. ■...
6.1 Interfaces ■■■■■■■■■■■■■■■■■■■■■■ 6 Technical specifications Interfaces Ethernet connec- Ethernet connector for data transmission to a PC tion socket Power connection Nominal voltage 100–240 V (±10%, autosensing) range Frequency 50 and 60 Hz (autosensing) Power consump- max. 90 W tion Protection 5 AT Ambient conditions...
Internet. You can download this information using the article number as follows: Downloading the accessories list 1 Enter https://www.metrohm.com/ into your Internet browser. 2 Enter the article number (e.g. 2.922.0010) into the search field. The search result is displayed.
Specifications ......36 Connecting the ..... 9 Replacing the ..... 21 Start-up ........10 data connection Supply voltage ......4 Establishing the ....9 Maintenance ......19 Metrohm Service ...... 19 Establishing the data connection ....9 ■■■■■■■■...
Need help?
Do you have a question about the DS2500 and is the answer not in the manual?
Questions and answers
Hello, we are encountering the error message "encoder index mismatch". What does it mean? Furthermore the hardware test fail: if we switch off and after on the instrument, the instrument test is ok. Moreover we need to change the configuration every time we switch off/on the instrument. Thanks in advance.