Crestron USB-EXT-2-LOCAL Quick Start Manual page 7

USB-EXT-2-LOCAL/USB-EXT-2-REMOTE
USB over Category Cable Extenders
Troubleshoot the USB Extender
The following table provides corrective actions for possible trouble situations. If further assistance is required, please contact a Crestron Customer
service representative.
Symptom
The USB device is attached to
the USB-EXT-2-REMOTE, but
the device does not function.
The Link LEDs on the
USB-EXT-2-LOCAL and the
USB-EXT-2-REMOTE do not
light.
Issue
The USB device requires drivers that are not
installed on the host computer.
The USB device does not support USB hubs.
The USB device has malfunctioned.
An overcurrent condition has occurred because
the USB device drew more power than can be
supplied per the USB specification (1 A).
The USB-EXT-2-LOCAL or the
USB-EXT-2-REMOTE is not receiving power.
The CAT cable connecting the
USB-EXT-2-LOCAL and the
USB-EXT-2-REMOTE is malfunctioning.
The USB-EXT-2-LOCAL or the
USB-EXT-2-REMOTE is malfunctioning.
Install the required USB device driver on the host computer operating system
prior to attaching the USB device to the USB-EXT-2-LOCAL. Refer to the
USB device documentation for more information.
Check that the device displays in the Device Manager tool (Windows) or the
System Profiler tool (macOS).
Refer to the USB device documentation for more information.
Cycle the power of the USB-EXT-2-REMOTE by unplugging the power
adapter from the USB-EXT-2-REMOTE. Wait approximately 30 seconds, and
then plug the power adapter back into the remote extender.
If the overcurrent condition continues to occur, the USB device may use more
power than can be supplied per the USB specification, or the USB device may
be damaged.
Refer to the USB device documentation for powering the USB device with the
required power adapter.
Ensure that the host computer is powered on and is properly connected to
the USB-EXT-2-LOCAL.
Ensure that the power adapter is properly connected to either the
USB-EXT-2-LOCAL or the USB-EXT-2-REMOTE.
Ensure that a CAT5e (or better) cable is properly installed.
Replace the cable if necessary.
Ensure that the power adapter is connected to a live source of electrical
power.
Quick Start
Action
7