Troubleshooting; Solutions To Common Problems; Appendix A - Elo TouchSystems 1928L User Manual

If you are experiencing trouble with your touchmonitor, refer to the following table. If the prob-
lem persists, please contact your local dealer or our service center. Elo Technical Support num-
bers are listed on page 31 of this manual.

Solutions to Common Problems

Problem
The monitor does not respond
Characters on the screen are dim
The screen is blank
OSD or power buttons don't work
"Out of Range" display"
Touch doesn't work
Power will not shut off immediately
T
ROUBLESHOOTING
Suggestion(s)
Check that the monitor's Power Switch is on. You turn on the
system.Turn off the power and check the monitor's power cord
and signal cable for proper connection.
Refer to the Controls and Adjustments section to adjust the brightness.
During operation, the monitor screen may automatically turn off as
a result of the Power Saving feature. Press any key to see if the
screen reappears.
Refer to the Controls and Adjustments section to adjust the brightness.
Check to see that they are not locked. See page 15.
Check to see of the resolution or vertical frequency of your
computer is higher than that of the LCD display.
Reconfigure the resolution of your computer to make it less than or
equal to 1280 x 1024. 1280 x 1024 is optimal. See Appendix A for
more information on resolution.
Make sure cable is securely attached at both ends.
Be sure to depress power button for five(5) seconds when powering
off. Unit includes integrated power down delay function.
C H A P T E R
4
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