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Elo TouchSystems 1938L User Manual

19" lcd open-frame touchmonitor
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Touchmonitor User Guide
1938L 19" LCD Open-Frame Touchmonitor

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Summary of Contents for Elo TouchSystems 1938L

  • Page 1 Touchmonitor User Guide 1938L 19” LCD Open-Frame Touchmonitor...

  • Page 2: User Guide

    User Guide 19" LCD OPEN-FRAME TOUCHMONITOR 1938L Family 3000 Series Revision B P/N E481511...
  • Page 3 Elo TouchSystems reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Elo TouchSystems to notify any person of such revisions or changes. Trademark Acknowledgments IntelliTouch, SecureTouch, TE logo and Tyco Electronics are trademarks.

  • Page 4: Table Of Contents

    About the Product ... 8 Chapter 2 Installation and Setup Unpacking Your Touchmonitor ... 9 Touch Interface Connection ... 10 Monitor Mounting ... 11 VESA Mounting ... 11 Attaching the L-Bracket ... 14 Product Overview ... 15 Front View ... 15 Rear View ...

  • Page 5: Introduction

    (LCD) display design. This combination of features creates a natural flow of information between a user and your touchmonitor. This LCD monitor incorporates a 19” color active matrix thin-film-transistor (TFT) to provide superior display performance. A maximum resolution of WXGA 1440 x 900 is ideal for displaying graphics and images.

  • Page 6: About The Product

    • The internal microprocessor digitally controls auto-scanning for horizontal scan frequencies between 31.5 KHz and 80 KHz, and vertical scan frequencies between 56.3 Hz and 75.0 Hz. In each frequency mode, the microprocessor-based circuitry allows the monitor to function at the precision of a fixed frequency.

  • Page 7: Installation And Setup

    Touch Tools CD + Quick Install Guide Strain Relief kit Mounting Brackets Note: 1. DVI cable is only included on DVI models 2. Please visit the 1938L product page located at www.elotouch.com for full listing of optional power brick/cable sets.

  • Page 8: Touch Interface Connection

    Note: and touchmonitor are turned off. 1. Connect one end of the power adapter to the monitor and the other end to the connector of the power cord. 2. Connect one end of either the touchscreen serial (RS232) cable or the touchscreen USB cable (but not both) to the rear side of the computer and the other end to the LCD touchmonitor.

  • Page 9: Vesa Mounting

    Product Overview Front View Rear View 2-11...

  • Page 10: Monitor Mounting

    Monitor Mounting VESA Mounting Your touchscreen display conforms to the VESA Flat Panel Monitor Physical Mounting Interface (FPMPMI) standard. The FPMPMI standard defines a physical mounting interface for flat panel displays. Your display conforms to the corresponding standards for flat panel display mounting devices, such as for table arms.
  • Page 11 The mount allows the monitor to be tilted downwards up to a 90¢X for an improved viewing angle from vertical, as shown in the illustrations below. Landscape orientation Portrait orientation 2-13...

  • Page 12: Attaching The L-Bracket

    Attaching the L-Brackets Depending on your mounting scheme, alternately, you may use two L-brackets to mount your displays onto your device. Find a suitable location for attaching L-brackets. A. The left and right sides or B. The Top and bottom sides 2-14 User Guide...

  • Page 13: Product Overview

    This equipment is intended to be mounted in accordance with the proper hardware and the installa- tion instructions supplied with the product. Use of mounting brackets or screws other than those specified in the installation instructions may introduce a hazard. Monitor Mounting 2-15...

  • Page 14: Installing The Driver Software

    Installing the Driver Software Elo TouchSystems provides driver software that allows your touchmonitor to work with your computer. Drivers are located on the enclosed CD-ROM for the following operating systems: • Windows XP • Windows 2000 • Windows Me • Windows 98 •...

  • Page 15: Installing The Serial Touch Driver

    To install Windows 2000 and Windows XP, you must use the "update driver" method; you will not find a setup.exe file within the download. 1. Insert the Elo CD-ROM in your computer's CD-ROM drive. 2. If the AutoStart feature for your CD-ROM drive is active, the system automatically detects the CD and starts the setup program.

  • Page 16: Installing The Serial Touch Driver For Ms-Dos And Windows 3.1

    Versions" during the installation process. INSTALL updates your AUTOEXEC.BAT file with the drivers you select. INSTALL makes a copy of your original AUTOEXEC.BAT file, called AUTOEXEC.OLD. If you already have Elo driver commands in your AUTOEXEC.BAT file, they will be commented out.

  • Page 17: Installing The Usb Touch Driver

    If Windows 98, Windows Me or Windows 2000 does not start the Add New Hardware Wizard. 1. Insert the Elo CD-ROM in your computer’s CD-ROM drive. If the AutoStart feature for your CD-ROM drive is active, the system automatically detects the CD and starts the setup program.

  • Page 18: Installing Apr Usb Touch Driver For Windows Xp

    Installing APR USB Touch Driver for Windows XP Insert the Elo APR CD-ROM in your computer’s CD-ROM driver. Follow the directions on the screen to complete the APR 2.0 driver setup for your version of Windows. 1.Click Start > Run.

  • Page 19: Operation

    C H A P T E R PERATION About Touchmonitor Adjustments Your touchmonitor will not likely require adjustment. However, variations in video output and application may require adjustments to your touchmonitor to optimize the quality of the display. For best performance, your touchmonitor should be operating in native resolution, 1440 x 900 at 60 Hz.

  • Page 20: Rear Panel Controls

    1. Enter brightness adjustment. 2. Decrease value of the adjustment item. 3. Select item clockwise. Selects the adjustment items from the OSD menus. Switches the power of the monitor. Function Display/exits the On Screen Display (OSD) menus. 1. Enter contrast of the OSD.

  • Page 21: Controls And Adjustment

    Controls and Adjustment On Screen Display (OSD) Menu Functions To Display and Select the OSD Functions: 1. Press the Menu key to activate the OSD menu. 2. Use when selected. 3. To quit the OSD screen at any time during the operation, press the Menu key. If no keys are pressed for a short time period, the OSD automatically disappears.

  • Page 22: On Screen Display (Osd) Control Options

    Increases or decreases brightness. Moves the screen up or down. Moves the screen left or right. Returns the monitor to its default settings. Press to select 9300, 6500, 5500, 7500 and USER. Only when selecting USER can you make adjustments to the R/G/B content.

  • Page 23: Preset Modes

    When no mode is matched, the user can store their preferred modes in the user modes. The monitor is capable of storing up to 7 user modes. The only condition to store as a user mode is the new display information must have 1 KHz differ- ence for horizontal frequency or 1 Hz for vertical frequency or the sync signal polarities are differ- ent from the default modes.

  • Page 24: Power Management System

    We recommend utilizing a screensaver when the touchmonitor is not in use. The monitor automatically goes through the Power Management System (PMS) steps NOTE: when it is idle. To activate the monitor, press any key on the keyboard or move the mouse. 3-26 User Guide...

  • Page 25: Troubleshooting

    ROUBLESHOOTING Suggestion(s) • Check that the monitor’s Power Switch is on. • Turn off the power and check the monitor’s power cord and signal cable for proper connection. • Refer to the About Touchmonitor Adjustments section to adjust the brightness.

  • Page 26: Appendix A Native Resolution

    The native resolution of a monitor is the resolution level at which the LCD panel is designed to perform best. For the 1938L LCD touchmonitor, the native resolution is 1440 x 900. In almost all cases, screen images look best when viewed at their native resolution.
  • Page 27 As an example, a WXGA+ resolution LCD panel has 1440 pixels horizontally by 900 pixels vertically. Input video is also represented by the same terms. WXGA input video has a format of 1440 pixels horizontally by 900 pixels vertically. When the input pixels contained in the video input format match the native resolution of the panel, there is a one to one correspondence of mapping of input video pixels to LCD pixels.

  • Page 28: Appendix B Touchmonitor Safety

    This manual contains information that is important for the proper setup and maintenance of your touchmonitor. Before setting up and powering on your new touchmonitor, read through this manual, especially Chapter 2 (Installation), and Chapter 3 (Operation). 1 To reduce the risk of electric shock, follow all safety notices and never open the touchmonitor case.

  • Page 29: Care And Handling Of Your Touchmonitor

    This product consists of devices that may contain mercury, which must be recycled or disposed of in accordance with local, state, or federal laws. (Within this system, the backlight lamps in the monitor display contain mercury.) Waste Electrical and Electronic Equipment (WEEE) Directive In the European Union, this label indicates that this product should not be disposed of with household waste.
  • Page 30 A P P E N D I X ECHNICAL PECIFICATIONS C-32 User Guide...

  • Page 31: Touchmonitor Specifications

    Temperature Humidity Dimensions (HxWxD) Weight (Net) Certifications Note: DVI is not included on EU models 1938L 19” TFT Active Matrix Panel 408(H) x 255(V) mm 0.284(H) x 0.284(V) mm VGA 640 x 350 (70Hz) VGA 720 x 400 (70Hz) VGA 640 x 480 (60 / 66 / 72Hz)

  • Page 32: Intellitouch Touchscreen Specifications

    Positional Accuracy Touchpoint Density Touch Activation Force Surface Durability Expected Life Performance Sealing Light Transmission (per ASTM D1003) Visual Resolution Gloss (per ASTM D2457 using a 60-degree gloss meter) Chemical Resistance Electrostatic Protection (per EN 61 000-4-2, 1995) C-34 User Guide IntelliTouch Touchscreen Specifications Standard deviation of error is less than 0.080 in.

  • Page 33: Surface Capacitive Touchscreen Specifications

    Surface Capacitive Touchscreen Specifications Input method Finger Glass Thickness 0.118" / 3.0 mm nominal. (Glass only, not including tape, wires and/or solder if used) Positional Accuracy Reported touch coordinates are within 1.5% of true position (based on viewing area dimensions) Resolution Touchpoint density is based on controller resolution of 4096 x 4096 Controller...

  • Page 34: Securetouch Touchscreen Specifications

    Input Method Positional Accuracy Resolution Touch Activation Force Controller Light Transmission Temperature Relative Humidity Altitude Chemical Resistance Electrostatic Protection Agency Approvals Sealability Surface Durability Expected Life Impact Resistance C-36 User Guide SecureTouch Touchscreen Specifications Finger or gloved hand (cloth, leather, or rubber) activation Standard deviation of error is less than 0.080 in.

  • Page 35: Acoustic Pulse Recognition Specifications

    Acoustic Pulse Recognition Specification Input method Position accuracy Resolution accuracy Touch activation force Controller Light transmission Chemical resistance Surface durability Expected life Finger, finger nail, gloved hand, or stylus activation 1% max. error Touchpoint density is based on controller resolution of 4096 x 4096 Typically 2 to 3 ounces (55 to 85 grams) Board: USB 1.1...

  • Page 36: 19" Lcd Touchmonitor (Et1938L-Xxxa-X-G) Dimensions

    19” LCD Touchmonitor (ET1938L-XXXA-X-G) Dimensions 444mm C-38 User Guide...

  • Page 37: Regulatory Information

    I. Electrical Safety Information: A) Compliance is required with respect to the voltage, frequency, and current requirements indicated on the manufacturer’s label. Connection to a different power source than those specified herein will likely result in improper operation, damage to the equipment or pose a firehazard if the limitations are not followed.
  • Page 38 This Information Technology Equipment (ITE) is required to have a CE Mark on the manufacturer’s label which means that the equipment has been tested to the following Directives and Standards: This equipment has been tested to the requirements for the CE Mark as required by EMC Directive 89/336/EEC indicated in European Standard EN 55022 Class B and the Low Volt age Directive 73/23/EEC as indicated in European Standard EN 60950.
  • Page 39 S&E R31524 This class B digital apparatus meets all requirements of the Canadian Interference-Causing Equip- ment Regulations. Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference reveived, including interference that may cause undesired operation.

  • Page 40: Warranty

    ARRANTY Except as otherwise stated herein or in an order acknowledgment delivered to Buyer, Seller warrants to Buyer that the Product shall be free of defects in materials and workmanship. The warranty for the touchmonitors and components of the product is regional; please contact your regional office. Seller makes no warranty regarding the model life of components.

  • Page 41: Index

    About the Product, 8 About Touchmonitor Adjustments, 17 Acoustic Pulse Recognition Specification, 35 Brightness, 29 Care and Handling of Your Touchmonitor, 27 Certifications, 29 Cleaning Your Touchmonitor, 27 Contrast Ratio, 29 Controls and Adjustment, 19 Dimensions (HxWxD), 29 Display Color, 29 Display Mode, 29 Display Size, 29 Electrical Safety Information, 32...
  • Page 42 SecureTouch Touchscreen Specifications, 32 Signal Connector, 29 Solutions to Common Problems, 22 Storage Conditions, 29 Surface Capacitive Touchscrren Specifications, 31 SVGA, 24 SXGA, 24 Technical Specifications, 28 Touch Interface Connection, 11 Touch not working, 23 Touch Panel (optional), 29 Touchmonitor Safety, 26 Touchmonitor Specifications, 29 Troubleshooting, 23 Unpacking Your Touchmonitor, 9...

  • Page 43: Product Information

    • Press release • Software drivers • Touchmonitor Newsletter Getting in Touch with Elo To find out more about Elo’s extensive range of touch solutions, visit our Web site at www.elotouch.com or simply call the office nearest you: North America Germany...

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