Honeywell PM42 User Manual page 67

Print Quality Problems and Possible Solutions (continued)
Problem
The ribbon wrinkles.
The printer is connected
to my PC, using a virtual
COM port, and printing
stops. But, there are no
errors to indicate that
something is wrong.
The printer is connected
to a serial port on my PC,
but the printer is not
working.
Networking Problems and Possible Solutions
Problem
The Ethernet network
connection is not working
correctly.
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Possible Solution
Try these possible solutions in order:
• The ribbon tension bar may not be
adjusted correctly. Use a large straight-
slot screwdriver to adjust the ribbon
tension bar.
• You may need to adjust the media edge
guide.
• The printhead pressure may be too high.
Decrease the printhead pressure.
Make sure that bidirectional support is
disabled. From the printer properties dialog
box, click the Ports tab, and then clear the
Enable bidirectional support check box.
Try these possible solutions:
• Make sure the serial port settings are
configured correctly.
• Make sure the serial cable pinouts are
correct and that the cable is not
damaged.
• If you have the Windows driver for an
RS-232 printer installed on your PC,
uninstall the driver.
Possible Solution
Try these possible solutions:
• Make sure your network cable is securely
connected to your printer and a straight
"pin-to-pin" cable, not a "crossover" cable.
• Make sure your PC is correctly
configured for and connected to your
network.
• Make sure your printer is correctly
configured for your network.
V10 CONSUMIBLES S.L.
Chapter 5 — Troubleshoot the Printer
57