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Chapter 5 — Troubleshoot the Printer
Contact Support
If you are having trouble using your printer and you cannot find
a solution in this user manual or from the Knowledge Base
(www.hsmknowledgebase.com) or Technical Support Portal
(www.hsmsupportportal.com), you can contact Customer Support.
For our latest contact information, go to
locations.
Before you call Customer Support, have this information ready:
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To find this information, go to the printer Web page or print a test label.
About Printer System Information
The System Information tab on the printer Web page contains useful
information and statistics about the printer hardware and firmware. You
may need to provide this information if you contact Support.
48
Calle Llanos de Jerez 18 Nave 9 Coslada https://v10consumibles.com Tel: 910 269 309
Printer serial number
Printer configuration number
Firmware type and version
Printer command language
Installed options
Media settings
Serial port settings
Ethernet settings
V10 CONSUMIBLES S.L.
www.honeywellaidc.com/
PM42 Industrial Label Printer User Manual
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