Verify That Modem Can Receive Sms Messages; Diagnosing Incoming Sms Issues - Verizon; Model Mtr-Lvw2 (Older Model); Model Mtr-Lna7 (Newer Model) - Multitech rCell 100 Series Manual

Verify that modem can receive SMS messages

If you will use the cellular modem to receive SMS messages (alarm acknowledge and information
request) you should verify that the cellular modem can receive SMS messages.
•
Log into the cellular modem at
address of the modem
•
Note phone number of the modem:
o CELLUAR > RADIO STATUS
o The phone number is displayed: "MDN (Phone number)"
•
Send a text message from a cellular phone to the phone number of the modem
•
Check the inbox of the modem
o SMS > RECEIVED
o Check "Auto Refresh" to see new messages as they appear

Diagnosing incoming SMS issues - Verizon

Model MTR-LVW2 (older model)

With firmware 5.1.x and earlier, this modem requires a SIM that allows storage of SMS messages on the
SIM card. See our TopView SMS modem information page
obtain a compatible SIM.
With firmware 5.2 and later you should not need to use specific SIM cards with this modem.

Model MTR-LNA7 (newer model)

With firmware 5.1.x and earlier, this modem cannot receive incoming messages.
With firmware 5.2.1 and later you should be able to receive incoming SMS messages if you are using
TopView 6.34 or later.

Set SMS Format to "Verizon"

To receive incoming messages, you need to ensure that the modem's LTE SMS Format is set to
"Verizon". From the TopView Configurator, Email-SMS Settings, Outgoing SMS Settings:
•
Click [Test modem]
•
If the displayed LTE SMS Format is not "Verizon"
o Click "Check and enable SMS format (MTR-LNA7)"
o Set the SMS format to "Verizon" and click "Apply". Read the setting to verify.
Return to the modem's web configuration and check SMS > RECEVIED. If this resolved the issue, you
need to set the global option as explained in the next section.

Set Global Option to verify SMS Format = Verizon

If you changed the SMS format to "Verizon" to resolve the issue, this format will only persist until the
modem is restarted. Therefore, you need to instruct the TopView Engine to check and reset the format.
From the TopView Configurator:
Global Options > Notification > Set SMS format of modem to [Verizon]
http://ipaddress or https://ipaddress
for required SIM SKUs and how you can
where ipaddress is the IP