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TROUBLESHOOTING
Troubleshooting
Before contacting service personnel, refer to the following instructions to check and to
correct any failures. For further assistance, contact Health o meter
Technical Support at 1-800-638-3722.
Symptom
Scale does not power on
Questionable weight or
the scale does not zero
Weighing is performed but
the weighing process takes
too long and the weight
does not lock on the display
The battery icon on the
display indicates that the
batteries are low
Scale is displaying "Load
Cell Cable Not Detected"
In the Help menu, display is
not advancing to the next
screen for the menu
selection and saying "invalid
key"
P/N UM2000KL_2000KG_REV20190426
Possible Cause
1. Dead Battery
2. Faulty electrical outlet
3. Bad power supply
1. External object interfering
with the scale
2. The display did not show
"0.0" before weighing
3. Scale is not placed on a
level floor
4. Scale is out of calibration
The stretcher is not still
The batteries are depleted
The load cell cable is not
completely plugged into the
port
Correct key is not being
pressed
26
®
Professional Scales
Corrective Action
1. Replace batteries
2. Use a different outlet
3. Replace AC adapter
1. Remove interfering object
from the scale
2. Remove the patient from the
Zero
stretcher, press
(Clear)
the scale and begin weighing
process again
3. Place the scale on a level
floor.
4. Check weight with known
weight value
Stabilize the stretcher so it is
not moving
Replace batteries according to
instructions on page 13
Inspect the load cell cable to
ensure it is completely plugged
into the port on the back of the
display head. See page 10. If
cable was plugged in, unplug
and plug in again until it clicks
into place.
To make a selection in the Help
Menu and advance the screen,
press
to zero
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