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TROUBLESHOOTING
Troubleshooting
Before contacting service personnel, refer to the following instructions to check and to
correct any failures. For further assistance, contact Health o meter
Technical Support at 1-800-638-3722.
Symptom
Scale does not power on
Questionable weight or
the scale does not zero
Weighing is performed but
the weighing process takes
too long and the weight
does not lock on the display
The battery icon on the
display indicates that the
batteries are low
Scale is displaying "Load
Cell Cable Not Detected"
In the Help menu, display is
not advancing to the next
screen for the menu
selection and saying "invalid
key"
Possible Cause
1. Dead battery
2. Faulty electrical outlet
3. Bad power supply
1. External object interfering
with the scale
2. The display did not show
"0.0" before weighing
3. Scale is not placed on a
level floor or feet are not
properly balanced
4. Scale is out of calibration
The patient is not sitting or
standing still
The batteries are depleted
The load cell cable is not
completely plugged into the
ports
Correct key is not being
pressed
24
®
Professional Scales
Corrective Action
1. Replace batteries
2. Use a different outlet
3. Replace AC adapter
1. Remove interfering object
from the scale
2. Remove the patient from the
Zero
scale, press
to zero the
(Clear)
scale and begin weighing
process again
3. Place the scale on a level
floor. Ensure all 4 feet are
properly balanced. Completely
hand tighten the feet, then turn
them back 1-½ full turns.
4. Check weight with known
weight value
Ask the patient to stand or sit
still
Replace batteries according to
instructions on page 10
Inspect the load cell cable to
ensure it is completely plugged
into the ports on the back of the
display head and the back of
the platform. See assembly
instructions. If cable was
plugged in, unplug and plug in
again until it clicks into place.
To make a selection in the Help
Menu and advance the screen,
press
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