Troubleshooting; Before Calling For Service - LG AS60GD Series Owner's Manual

TROUBLESHOOTING

Before Calling for Service

Operation
Symptoms
The appliance does not
operate.
There is odour, but the
light of air quality does
not change.
The light of air quality
continues to stay red.
The buttons on the
control panel do not
work.
The concentration of
the particles does not
change.
The concentration of
particles continues to
remain high.
The overall air quality
colour does not
match the particles
concentration value.
The clean booster is
not working.
Is the power plug unplugged from the outlet?
• Plug it into the outlet properly.
Is the light of air quality turned on red or orange?
• The colour of overall air quality is determined based on whichever is worse
between the particles concentration and odour (gas) concentration. Check
if the particles concentration is worse than before.
• The odour(gas) sensor is designed to detect harmful gases. Strong food
odours may not register as harmful, but the deodorizing care filter will
minimize them.
Doesn't the colour change even if it is moved to a clean room?
• If the amount of the odour is more than the capacity of the product, the
display may not change.
• Clean the sensor area.
• Remove the power plug from the outlet and reconnect it one minute later.
Did you use a spray near the product?
• Do not use a spray near the product.
Is the k (Lock) turned on on the status display panel?
• Press and hold the Sleep Timer button for 3 sec. or longer to disable the
lock function.
Is there a foreign substance on the sensor?
• Clean the PM1.0 sensor.
Is the product used in a closed space?
• In a closed space, the cleanliness level may continue to stay the same
without change.
Does the air continue to flow in from the outside to the location where
the product is installed?
• In an environment where outside air is supplied continuously, the
concentration may continue to remain high.
Does the colour of the overall air quality match the colour that indicates
the odour concentration?
• The overall air quality is displayed by evaluating the odour and particles
concentration comprehensively.
• Even if the particles concentration is low, if the odour is strong, the overall
air quality colour may not match the particles concentration value.
Is the operation mode set to the Booster mode?
• The booster fan speed and booster fan rotation functions work only in the
Booster mode.
Possible Causes & Solution
EN
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