Using Smart Diagnosis - LG AS60GD Series Owner's Manual

Using Smart Diagnosis™

• For appliances with the c or d logo.
Smart Diagnosis™ Through the
Customer Information Centre
Use this function if you need an accurate diagnosis
by an LG Electronics customer information centre
when the appliance malfunctions or fails. Use this
function only to contact the service representative,
not during normal operation.
Smart Diagnosis™ can not be activated unless the
appliance is connected to power.
1
Open the LG SmartThinQ application on the
smart phone.
2
Press Smart Diagnosis button.
Follow the instructions on the smart phone.
3
Press and hold the Indicator button for
5 seconds or more to execute the Smart
Diagnosis™ function.
4
Place the phone near the appliance.
• The microphone on your phone should face the
Smart Diagnosis™ ( c or d ) logo on the back.
Do not remove the phone from the appliance
while data is being transmitted.
• You need to keep the phone near the appliance
while the data is being transmitted for Smart
Diagnosis™.
• The data transfer sound may be harsh to the
ear while the Smart Diagnosis™ data is being
transmitted but do not take the phone off the
appliance for accurate diagnosis until the data
transfer sound has stopped.
5
After the data transfer is complete, the service
agent will explain the result of the Smart
Diagnosis™.
• After the service agent explains the diagnosis
result, take the recommended measures.
NOTE
• The Smart Diagnosis™ function depends on
the local call quality.
• The communication performance will improve
and you can receive better service if you use
the home phone.
• The diagnosis data transmission may not be
smooth due to poor communication quality, in
that case, the Smart Diagnosis™ service may
not be provided properly.
EN
27