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TROUBLESHOOTING
TROUBLESHOOTING
Diagnosing a Malfunction
Diagnosing the Cause of the
Malfunction with the LG ThinQ
Application
This is a function that can diagnose the cause of a
product malfunction.
NOTE
• Service may be suspended due to external
factors (disabled Wi-Fi, disconnected Wi-Fi,
Application Store policy, Application unavailable,
etc.), not LG Electronics' negligence.
• This may change without prior notice, and the
service method may vary depending on local
circumstances.
Diagnosing a Malfunction with LG
ThinQ
If a problem occurs with a Wi-Fi-equipped product,
you can diagnose the problem by sending data to
your smartphone using the LG ThinQ Application.
• Launch the LG ThinQ Application and select
Smart Diagnosis from the menu.
• Diagnose the product according to the procedure
provided by the LG ThinQ Application.
Diagnosing a Malfunction with a
Signal Sound
In case of continuous smart diagnosis failure using
the Application, press the Use Diagnosis with A
Sound Provided by Application button and follow
the instructions displayed.
Press and hold the Speed Up and Speed
1
Down buttons on the controller at the same
time for 3 seconds to execute the Smart
Diagnosis function.
Place your smartphone near the product.
2
• Point the microphone on the smartphone
toward the front of the product.
When data transmission is complete, the
3
smart diagnosis result will be displayed on the
LG ThinQ Application.
NOTE
• For accurate diagnosis, do not move the
smartphone away from the product until the
beeping stops.
• Carry out the smart diagnosis in a quiet
environment.
SG
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