Call Monitoring - Toshiba Strata CT Digital Business Telephone Solutions Supervisor Manual

Call Monitoring

To end monitoring
Spkr
Press
To program the SD button for one-touch Agent Status
Do not lift the handset and press
Redial SD
+
To program the SD button for one-touch Queue Status
Do not lift the handset and press
Redial SD
+
Call Monitoring
This feature enables you, as the Supervisor, to monitor conversations between an ACD Agent and
caller. A one-way, listen-only path is established for the Supervisor only. The monitoring feature does
not apply to Agent PBX or non-ACD calls.
A periodic tone and LCD message can be added to the Agent's telephone to indicate that you are
monitoring the call. These options are provided by system programming.
Important!
16
.
405XX Redial
+ +
404XX Redial
+ +
This feature is only intended for ACD Supervisors, so the Supervisor log in ID code
should be kept confidential to prevent unauthorised use of this and other Supervisor
features.
SD
The button is now programmed to monitor Agent Status
. and should be labelled as
XX = ACD Group Number (01~16 for large systems and
01~08 for small systems)
SD
The button is now programmed to monitor Queue Status
. and should be labeled as
XX = ACD Group Number (01~16 for large systems and
01~08 for small systems).
Agent Status
.
Queue Status
.
Strata CT ACD Supervisor November 2001
Features