Call Forward Destination; Call Forward - Call Types; Call Forward Remote; Call History - Toshiba Strata CTX100 General Description Manual

Features

Call History

Call Forward Destination

Whether using Station or System Call Forward, the CF destination can be an internal Directory
Number, a Hunt or ACD Group, Voice Mail, or a public or private network telephone number.
In the last case, the forwarded call will access an outside line or line group and dial an external
telephone number. Both the line access code and the telephone number are set in the Call Forward
destination during the Call Forward setup operation.
Station Call Forward allows one destination per each type of Station Call Forward (Any Call or
Incoming Line Calls) set on a telephone. System Call Forward allows two destinations per Call
Forward pattern: the Primary Destination and an alternate, in case a call cannot forward to the
Primary Destination (e.g., the Primary Destination has been unplugged or malfunctions).
Call Forward – Call Types
In each System Call Forward pattern, the Call Forward conditions and destinations can be set
independently.
For Station Call Forward, the destination and condition for each station can be different for
incoming CO line calls, and internal and transferred calls.

Call Forward Remote

A station's personal call forwarding destination can be cancelled or changed to another outside
number or an internal voice mailbox either remotely via DISA or from another user's telephone.
Changing Call Forward remotely is password protected. System Call Forward can be changed
locally or remotely using CTX WinAdmin.
Call Forward Override
See "Call Forward Override" on page
Call History
Incoming calls with Caller ID or ANI information may be optionally recorded into a rolling list for
the station where the call is ringing. The call is placed in the list along with the number, name (if
provided), time and date of the call, and status of the call (answered, abandoned, or redirected).
This list is accessible by the user from the telephone LCD and any call may be selected and
redialed using the flexible
When calls ring a button (
the telephone that is designated as the owner of the
answers the call. If an incoming call is directed to a telephone, but the call is not answered by that
telephone because it hunts or forwards to another destination, the call record will still be stored on
that telephone as "redirected" and on the telephone that answers the call as "answered." If a call is
not answered, it is stored on the line or [DN] owner's telephone as "abandoned."
To store call records, a telephone must be allocated Call History memory by the System
Administrator. The number of call records allowed per station and the total number of call records
per system is provided in
42
60.
button.
or [DN]) that appears on multiple stations, the number is stored on
Table 7 on page 13.
or [DN] and on the telephone that
Strata CTX General Description 11/02