Agent/Queue Status - Toshiba Strata CT Digital Business Telephone Solutions Supervisor Manual

Features
2. Enter your four-digit Agent ID
code.
If the Agent ID code is invalid, the telephone sends a busy tone, the Log In/Out LED stops
Note
flashing and turns off, and the LCD displays
To cancel Agent log in
Log In/Out
Press the
To log out (Agent)
Log In/Out
Press
...or [PDN] +
When you log out as an Agent, the ACD features are deactivated on the telephone; however, the
regular features still continue to work. After you have logged out, the
to make and receive non-ACD calls only, and they are not registered as ACD or PBX calls.

Agent/Queue Status

Agent Status allows you to monitor the status (Available, Unavailable, etc.) of each Agent logged into
your ACD Group. The Queue Status feature enables you to view the number of calls and the amount
of time each has been waiting in the queue for a specific ACD Group. You have to be logged in as a
Supervisor to use this feature. You can also view the status of other ACD Groups.
You can conveniently program an
the Queue (also see
Strata CT ACD Supervisor November 2001
A one-second burst of dial tone
confirms successful log in.
The Log In/Out LED turns steady red,
and the LCD displays the information
as shown on the right.
at any time.
#4031
and hang up.
SD
"Access Codes" on Page
LOG IN ERROR
The Log In/Out LED turns off.
Log In/Out only works during an idle or non-ACD
Note
status. If your station is in any other status, the
system ignores your Log In/Out request.
button to provide one-touch access for monitoring Agents or
23).
Logging In/Out
QUE# YYY AGT GPXX
JUN 16 WED 02:27
. Try to log in again.
ACD Call
button can be used
13