Culligan High Efficiency 1.5 Twin Series Installation, Operation And Service Instructions page 50

General Troubleshooting
NOTE Error Codes can be found in the GBE Programming for Commercial Softeners and Filters manual
(01027295)
WARNING! The valve MUST be depressurized before removing any quick connection clips for
Problem/Symptom
1. Unit has blank
display
2. Softener fails to au-
tomatically initiate a
regeneration
3. Regeneration oc-
curs at incorrect
time
4. Hard water to
service. The root
cause of hard water
to service may also
lead to problems
such as iron or
hardness bleed in
softener.
5. Loss of water
pressure
Culligan® High Efficiency 1.5 Twin Water Softener
46
servicing. Push the connector toward the control while removing the clips.
Cause
Unit has no power
Defective plug-in transformer
Electrical service to the unit has been
disrupted
Meter not properly recording total gallons
used. The flow meter connection and
operation can be verified using the test
mode setting on the circuit board.
Incorrect programming
Timer setting incorrect
Timer flashing
Circuit board set to immediate
regeneration
Incorrect programming
Salt or Chemical storage tank is empty
Eductor screen or nozzle plugged
Incorrect programming (Salt dosage too
low for influent hardness)
Insufficient water flowing to salt storage
tank
Internal seal leak
Excessive water usage
Unconditioned water in water heater tank Flush water heater to fill tank with conditioned
Control and/or resin bed plugged with de-
bris or iron build-up
Inlet manifold plugged
Control plugged with foreign material bro-
ken loose from recent plumbing work.
Solution
Verify that unit is connected to a constant power
source (Not an outlet on a switch)
Replace plug-in transformer
Verify that unit is connected to a constant power
source (Not an outlet on a switch)
Verify that meter cable is plugged into circuit
board. Verify that meter cable is snapped into flow
meter housing. Verify that flow meter has not be-
come plugged with debris.
See the GBE Programming for Commerical Soft-
eners and Filters, except for HF xN Manual (P/N
01027295) and verify all settings.
Reset timer
Reset timer and verify that unit is connected to a
constant power source.
Set circuit board to delayed regeneration. See the
GBE Programming for Commercial Softeners and
Filters (except for HFxN) Manual (01027295) for
programming instructions.
See the GBE Programming for Commerical Soft-
eners and Filters, except for HF xN Manual (P/N
01027295) and verify all settings.
Add salt or chemical to storage tank and verify that
proper level of salt or chemical is maintained
Clean or replace eductor nozzle and/or screen
See the GBE Programming for Commerical Soft-
eners and Filters, except for HF xN Manual (P/N
01027295) and verify all settings.
Verify that refill settings are correct and clean the
refill flow restrictor.
Replace pistons
Verify that programming is correct for Time Clock
units increase regeneration frequency.
water.
Clean control and increase frequency of regener-
ations or length of backwash. Plant recondition if
necessary
Remove control from tank and clean inlet manifold.
Check if eductor screen/nozzle are also plugged.
Clean control.
46
Cat. No. 01024821