Getting help by telephone
During the warranty period, you can get help and information by telephone through
the IBM Support Center. Expert technical-support representatives are available to
assist you with questions you might have on the following:
v Setting up your Network Attached Storage appliance
v Arranging for service
v Arranging for overnight shipment of customer-replaceable parts
In addition, if you purchased a Network Attached Storage appliance, you are eligible
for IBM up and running support for 90 days after installation. This service provides
assistance for:
v Setting up your Network Attached Server appliance
v Limited configuration assistance
Please have the following information ready when you call:
v Machine Type and Model
v Serial numbers of your appliance and other components, or your proof of
v Description of the problem
v Exact wording of any error messages
v Hardware and software configuration information for your system
If possible, be at your computer when you call.
In the U.S. and Canada, these services are available 24 hours a day, 7 days a
week. In the U.K., these services are available Monday through Friday, from 9:00
a.m. to 6:00 p.m.
Table 7 provides the telephone numbers.
Table 7. Telephone numbers for warranted help and information
Austria
Belgium - Dutch
Belgium - French
Canada
Denmark
Finland
France
Germany
Ireland
Italy
Luxembourg
Netherlands
Norway
Portugal
Spain
1. Response time will vary depending on the number and complexity of incoming calls.
purchase
1
Country
Österreich
Belgie
Belgique
Canada
Danmark
Suomi
France
Deutschland
Ireland
Italia
Luxembourg
Nederland
Norge
Portugal
España
1-546 585 075
02-717-2504
02-717-2503
1-800-565-3344
03-525-6905
9-22-931805
01-69-32-40-03
069-6654-9003
01-815-9207
02-4827-5003
298-977-5060
020-504-0531
2-305-3203
01-791-5147
091-662-4270
Appendix B. Getting help, service, and information
Number
47