IBM TotalStorage Network Attached Storage 300G User Reference page 71

Table 9. POST error messages (continued)
POST message Description
1962 No valid startup devices were found. The system cannot find the startup drive or operating
system.
Action: Be sure that the drive you want to start from is in the startup sequence.
1. Select Start Options from the Configuration/Setup Utility program main menu. If you are
2. Check the list of startup devices in the Startup device data fields. Is the drive you want to
3. Is an operating system installed?
4. During appliance startup, watch for messages indicating a hardware problem.
If the same error message appears, call for service.
2400 An error occurred during the testing of the video controller on the system board. This error can
be caused by a failing monitor, a failing system board, or a failing video adapter (if one is
installed).
Action: Verify that the monitor is connected correctly to the video connector. If the monitor is
connected correctly, call for service.
2462 A video memory configuration error occurred.
Action: Make sure that the monitor cables are correctly and securely connected to the
appliance.
If the problem persists, call for service.
5962 An IDE CD-ROM configuration error occurred.
Action: Check the signal and power cable connections to the CD-ROM drive.
If the problem persists, call for service.
8603 An error occurred during the mouse (pointing device) controller test. The addition or removal of
a mouse, or a failing system board can cause this error.
Note: This error also can occur if electrical power was lost for a very brief period and then
restored. In this case, turn off the appliance for at least 5 seconds; then, turn it back on.
Action: Ensure that the keyboard and mouse (pointing device) are attached to the correct
connectors. If they are connected correctly, use the following procedure:
1. Turn off the appliance.
2. Disconnect the mouse from the appliance.
3. Turn on the appliance.
If the POST error message does not reappear, the mouse is probably failing. See the
documentation that comes with the mouse for additional testing information. If the problem
remains, replace the mouse or pointing device.
If the POST error message reappears, run the diagnostic tests to isolate the problem. If the
diagnostic tests do not find a problem and the POST error message remains, call for service.
00012000 Processor machine check.
Action:
1. Update the system BIOS.
2. If the problem persists, replace the microprocessor.
unable to set the startup sequence, call for service.
start from in the startup sequence?
Yes Exit from this screen; then, select Exit Setup to exit the Configuration/Setup
menu. Go to step 3.
No Follow the instructions on the screen to add the drive; then, save the changes and
exit the Configuration/Setup menu. Restart the appliance.
Yes Turn off the appliance. Go to step 4.
No Install the operating system in your appliance; then, follow your operating system
instructions to shut down and restart the appliance.
Appendix D. POST error messages
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