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IBM TotalStorage Network Attached Storage 300G User Reference

IBM TotalStorage Network Attached Storage 300G User Reference

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TotalStorage Network Attached Storage 300G
User's Reference
V ersion 1 Release 1
GA27-4271-00

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  • Page 1 TotalStorage Network Attached Storage 300G User’s Reference V ersion 1 Release 1 GA27-4271-00...
  • Page 3 TotalStorage Network Attached Storage 300G User’s Reference V ersion 1 Release 1 GA27-4271-00...
  • Page 4 Order publications through your IBM representative or the IBM branch office servicing your locality. Publications are not stocked at the address below. IBM welcomes your comments. A form for reader’s comments is provided at the back of this publication. If the form has been removed, you may address your comments to: International Business Machines Corporation Design &...

  • Page 5: Table Of Contents

    Connecting to Terminal Services ....18 IBM NAS Administration console ....18 Chapter 4.
  • Page 6 Getting customer support and service ....46 Getting help online: www.ibm.com/storage/support/nas ..46 Getting help by telephone ....47 Appendix C.

  • Page 7: Figures

    Battery removal ....... 39 Battery replacement......40 © Copyright IBM Corp. 2001...
  • Page 8 300G User’s Reference...

  • Page 9: Tables

    5. Supplementary CD directories ......42 6. IBM Web sites for help, services, and information ....45 7.
  • Page 10 viii 300G User’s Reference...

  • Page 11: About This Book

    Term Definition in this document Drive bay A receptacle into which you insert a hard drive in an IBM Network Attached Storage Appliance. The bays could be physically located in a separate rack from the appliance. Engine The processor that responds to requests for data from clients.

  • Page 12: Hardcopy Publications Shipped With The Model G00

    Related publications The following publications contain additional information about the Model G00: v IBM IBM 5196 TotalStorage Network Attached Storage 300G (Model G00) Installation Guide GA27–4270 v IBM IBM 5196 TotalStorage Network Attached Storage 300G (Model G00) Service Guide GA27–4274...

  • Page 13: Chapter 1. Introduction

    Chapter 1. Introduction The IBM 5196 TotalStorage Network Attached Storage 300G (Model G00) allows you to easily attach storage to your network. Because the Model G00 is an appliance, you do not need to know the internal workings of its operating system.
  • Page 14 300G User’s Reference...

  • Page 15: Chapter 2. Quick Start

    Setting up your appliance The following sections will detail how to quickly set up your Model G00 appliance. You first need to ensure that the network recognizes the new appliance. The IBM Advanced Appliance Configuration utility handles this task. Next you will use Universal Management Services in conjunction with the Windows 2000 for NAS GUI to administer the appliance.

  • Page 16: Accessing Universal Management Services

    Accessing Universal Management Services 1. You will be prompted to authenticate with administrative user name (“Administrator”) and password (initially “password”, but you will need to change this later). If this is the first time you have accessed the UM Services browser (on any appliance) from this workstation, you will also be prompted to install the Swing and XML Java libraries in your Web browser.

  • Page 17: Network Setup

    Terminal Services, see “Connecting to Terminal Services” on page 18. After connecting to Terminal Services, you need to click on the IBM NAS Admin icon. Next, select NAS Management, then Storage, then NAS Utilities and finally, FastT Check. For additional information on FastT Check, please see “FastT Check”...

  • Page 18: Folders And Shares

    v Delete users v Set passwords for user v Set the general properties for users v Grant access to user data There are three basic types of users: administrator, guest, and supervisor. On the Local Groups on Server Appliance page, you can: v Create new groups v Delete groups v Set the general properties for groups...

  • Page 19: Chapter 3. Configuration, Administration, And Management

    The Advanced Appliance Configuration Utility aids in setting up and reconfiguring the network configuration on your appliances. The Advanced Appliance Configuration Utility agent, preinstalled on your IBM Model G00 appliance, works with the Advanced Appliance Configuration Utility console to automatically detect the presence of appliances on the network.

  • Page 20: Ibm Advanced Appliance Configuration Utility

    Information about each of these appliance configuration programs follows. IBM Advanced Appliance Configuration Utility The IBM Advanced Appliance Configuration Utility helps you to set up and reconfigure the network configuration on your Model G00 appliance, as well as other IBM appliances. The Advanced Appliance Configuration Utility agent, preinstalled on your IBM Model G00 appliance, works with the Advanced Appliance ™...

  • Page 21: Advanced Appliance Configuration Utility Console

    IP subnetwork. The Advanced Appliance Configuration Utility Console enables you to: v Automatically discover Model G00 appliances, as well as other IBM appliances, that run the Advanced Appliance Configuration Utility agent and are attached to the same physical subnet as the Advanced Appliance Configuration Utility Console.
  • Page 22 Help: Use the Help menu to display product information. Discovering Model G00 Appliances Any Model G00 appliance, or other IBM appliance, that is running and is connected to the same subnet as the system running the Advanced Appliance Configuration Utility console is automatically discovered when you start the Advanced Appliance Configuration Utility console.
  • Page 23 Using Families and Groups in the Tree View Families are important elements of the Advanced Appliance Configuration Utility. They specify the parameters that the Advanced Appliance Configuration Utility uses to automatically categorize discovered appliances and to configure them with the appropriate network settings.
  • Page 24 Family. You can select one of the following values: v IBM TotalStorage NAS Appliances v IBM xSeries 130 and 135 3. Specify a Family name. In the Family Name field type the name that will be used for this Family.
  • Page 25 Subnet Mask The subnet mask value that will be used by appliances that are members of this Family Default Gateway The IP address of the default gateway that will be used by appliances that are members of this Family (optional) The IP address of the Domain Name Server that will be used by appliances that are members of this Family (optional) v To use a DHCP server to assign network resources, check the Use DHCP...
  • Page 26 UM Services on the appliance. For more information on UM Services, go to: http://www.ibm.com/pc/ww/software/applications/ums/library.html To use the Advanced Appliance Configuration Utility Console to start UM Services on an appliance: 1.

  • Page 27: Universal Manageability Services

    UM Services is a lightweight client that resides on each managed computer system. With UM Services, you can use a Web browser and UM Services Web console support to inventory, monitor, and troubleshoot IBM systems on which UM Services is installed.
  • Page 28 Terminal Services in the Appliances tab of the UM Services browser, and then follow the instructions for connecting to the Model G00 using Terminal Services described in “Terminal Services and the IBM NAS Administration Console” on page 17.

  • Page 29: Windows 2000 For Network Attached Storage

    While you can perform most administrative tasks using Windows 2000 for NAS, there are some advanced tasks for which you must use Terminal Services Client. See “Terminal Services and the IBM NAS Administration Console” for more information. You can start Windows 2000 for NAS in one of three ways: 1.

  • Page 30: Connecting To Terminal Services

    Once you have logged into Terminal Services, you can perform administrative tasks on the Model G00, as if your keyboard, mouse, and monitor were directly attached to it. The Model G00 desktop contains a shortcut, titled IBM NAS Admin, to a special console, the IBM NAS Administration console.
  • Page 31 v Tivoli SANergy v FastT Check These functions are described in detail in “Chapter 4. Advanced administrative functions” on page 21. Chapter 3. Configuration, administration, and management...
  • Page 32 300G User’s Reference...

  • Page 33: Chapter 4. Advanced Administrative Functions

    All of the options on each tab are described in detail in the online help. To access the online help, click on the IBM NAS Admin icon, then expand the Backup and Restore directory, then select IBM NAS Backup Assistant Help and log in.

  • Page 34: Persistent Images

    2. 2. Click on the Restore using NT Backup link in the Backup and Restore section of the IBM NAS Admin console to open the backup GUI. 3. Click Restore Wizard, then click Next. 4. You are asked what you want to restore. Select the appropriate media that you are restoring from.
  • Page 35 one-time events or regularly repeated events. You access the Persistent Storage Manager in the Disks and Volumes task group found within the Windows 2000 for Network Attached Storage user interface. Once you create a persistent image, it appears as a directory on the original drive. Each persistent image is mounted as a volume on the file system.

  • Page 36: Granting User Access To Persistent Image Files

    Granting User Access to Persistent Image Files To enable end-user access to persistent image files, go into Terminal Services. For instructions on how to start Terminal Services see “Terminal Services and the IBM NAS Administration Console” on page 17. Once you are in Terminal Services, click the My Computer icon.

  • Page 37: Fastt Check

    Fibre Channel adapter that connects the gateway to the SAN. You start FastT Check by double-clicking the IBM NAS Admin icon. Then, under the NAS Management icon, double-click Storage, then NAS Utilities. And finally, you select FastT Check.
  • Page 38 300G User’s Reference...

  • Page 39: Chapter 5. Troubleshooting

    Your appliance has LEDs to help you identify problems with some appliance components. These LEDs are part of the light-path diagnostics built into the appliance. The LEDs help you identify the type of system error that occurred. See the following sections for more information. © Copyright IBM Corp. 2001...

  • Page 40: Power-Supply Leds

    Power-supply LEDs The ac and dc power LEDs on the power supply provide status information about the power supply. Table 1 describes the ac and dc power LEDs. Table 1. Power supply LEDs AC power LED DC power LED Description and action The power supply is on and operating correctly.

  • Page 41: Light-Path Diagnostics

    OVER TEMP PCI A PCI B DASD1 DASD2 Figure 1. Diagnostics panel LEDs Light-path diagnostics Table 2 describes the light-path diagnostics LEDs. The system-error LED on the operator information panel is lit when certain system errors occur. Table 2 helps determine the cause of the error and the action you should take.
  • Page 42 Table 2. Light-path diagnostics (continued) Lit LED on diagnostics panel Cause Action TEMP The system temperature has exceeded a 1. Check to see if a fan has failed. If it has, threshold level. replace the fan. 2. Make sure the room temperature is within an acceptable range- v Appliance on: 10°...

  • Page 43: Recovering Bios

    Table 2. Light-path diagnostics (continued) Lit LED on diagnostics panel Cause Action PCI B An error occurred on PCI bus B. Either an 1. Check the error log for additional adapter in PCI slot 3, 4, or 5 or the system information.

  • Page 44: Boot Block Jumper Location

    Contact your IBM service representative. The flash memory of your appliance contains a protected area that cannot be overwritten. The recovery boot block is a section of code in this protected area that enables the appliance to start up and to read a flash diskette.

  • Page 45: Intel Proset Ii

    Terminal Services, please see “Terminal Services and the IBM NAS Administration Console” on page 17. Once you are in Terminal Services, you then go to the Start menu, select Settings, then Control Panel , and finally, you double-click the icon for Intel PROSet II.

  • Page 46: Troubleshooting Charts

    For additional information relating to FastT Check’s diagnostic functions, please refer to the online help accessed from its panels. Troubleshooting charts You can use Table 3 to find solutions to problems that have the described symptoms. If you cannot find the problem in the table, go to “Starting the diagnostic programs” on page 63 to test the appliance.
  • Page 47 Whenever memory or an option is changed, you must update the configuration. If the problem remains, call for service. An IBM option that used to work Verify that all of the option hardware and cable connections are secure. does not work now.

  • Page 48: Troubleshooting The Ethernet Controller

    Troubleshooting Table 3. Troubleshooting symptoms and actions (continued) Device Suggested action Serial port problems Verify that: 1. Each port is assigned a unique address by the Configuration/Setup Utility program and none of the serial ports are disabled. Note: The management C connector is the same as a serial port connector, The number of serial ports but it is used only by the integrated Netfinity Advanced System Management identified by the operating...
  • Page 49 Troubleshooting – The Ethernet link status light illuminates when the Ethernet controller receives a LINK pulse from the hub. If the light is off, there might be a bad connector or cable, or a problem with the hub. – The Ethernet transmit/receive activity light illuminates when the Ethernet controller sends or receives data over the Ethernet Network.

  • Page 50: Replacing The Battery

    If the problem remains, call for service. Replacing the battery IBM has designed this product with your safety in mind. The lithium battery must be handled correctly to avoid possible danger. If you replace the battery, you must adhere to the following instructions.

  • Page 51: Battery Removal

    Replacing the battery CAUTION: When replacing the lithium battery, use only IBM Part Number 10L6432 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.

  • Page 52: Battery Replacement

    Replacing the battery Figure 4. Battery replacement 5. Reinstall the appliance cover and connect the cables. Note: Wait approximately 20 seconds after you plug the power cord of your appliance into an electrical outlet for the Power Control button to become active.

  • Page 53: Chapter 6. Using The Recovery And Supplementary Cds

    3. Place the Recovery CD in the CD-ROM drive and restart the appliance. The recovery process will begin automatically and the original manufacturing preload will be restored. After the preload image is restored the system restarts automatically and all final operating system configuration changes are performed. © Copyright IBM Corp. 2001...

  • Page 54: Using The Supplementary Cd

    Table 5. Supplementary CD directories Directory Name Contents IBM Advanced IBM Advanced Appliance Configuration console and agent installation files. The IBM Advanced Appliance Appliance Configuration agent is preinstalled as a Windows Powered service on the Model G00. Configuration To install the Advanced Appliance Configuration console, run setup.bat from the x:\IBM Advanced Appliance Configuration directory, where x is the drive letter assigned to your CD-ROM drive.

  • Page 55: Appendix A. Notices

    IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Information concerning non-IBM products was obtained from the suppliers of those products, their published announcements or other publicly available sources.

  • Page 56: Trademarks

    Web sites. The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk. Trademarks...

  • Page 57: Appendix B. Getting Help, Service, And Information

    Appendix B. Getting help, service, and information If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. IBM maintains pages on the World Wide Web where you can get information about IBM products and services and find the latest technical information.

  • Page 58: Before You Call For Service

    Installation and maintenance of network operating systems (NOS) v Installation and maintenance of application programs Refer to your IBM hardware warranty for a full explanation of IBM’s warranty terms. Before you call for service Many computer problems can be solved without outside assistance, by using the online help or by looking in the online or printed documentation that comes with your Network Attached Server appliance.

  • Page 59: Getting Help By Telephone

    Arranging for overnight shipment of customer-replaceable parts In addition, if you purchased a Network Attached Storage appliance, you are eligible for IBM up and running support for 90 days after installation. This service provides assistance for: v Setting up your Network Attached Server appliance...
  • Page 60 01-212-1810 Switzerland - French Suisse 022-310-0418 Switzerland - Italian Svizzera 091-971-0523 United Kingdom United Kingdom 01475-555555 U.S.A. and Puerto Rico U.S.A. and Puerto Rico 1-800-426-7378 In all other countries, contact your IBM reseller or IBM marketing representative. 300G User’s Reference...

  • Page 61: Appendix C. Purchasing Additional Services

    Availability of the services varies by product. For more information about warranty upgrades and extensions: v In the U.S., call 1-800-426-4343. v In Canada, call 1-800-465-7999. v In all other countries, contact your IBM reseller or IBM marketing representative. © Copyright IBM Corp. 2001...
  • Page 62 300G User’s Reference...

  • Page 63: Appendix D. Post Error Messages

    Basic Input/Output System (BIOS) cannot display the error message. Replace the failing memory module. Repeating short beeps The system board might contain a failing component, your keyboard might be defective, or a key on the keyboard might be stuck. Ensure that: © Copyright IBM Corp. 2001...
  • Page 64 1. Nothing is resting on the keyboard and pressing a key. 2. No key is stuck. 3. The keyboard cable is connected correctly to the keyboard and to the correct connector on the appliance. Running the diagnostic tests can isolate the appliance component that failed, but you must have your system serviced.

  • Page 65: Post Beep Codes

    POST beep codes Table 8. POST beep codes Beep code Description Action 1-1-2 Microprocessor register test has failed. Call for service. 1-1-3 CMOS write/read test has failed. 1-1-4 BIOS ROM checksum has failed. 1-2-1 Programmable Interval Timer test has failed. 1-2-2 DMA initialization has failed.

  • Page 66: Post Error Messages

    POST error messages Table 9 provides information about the POST error messages that can appear during startup. Note that these diagnostic error messages require the attachment of a monitor, keyboard, and mouse (before you power on the system) to enable you to see them. Table 9.
  • Page 67 Table 9. POST error messages (continued) POST message Description A change in device configuration occurred. This error occurs under one or more of the following conditions: v A new device has been installed. v A device has been moved to a different location or cable connection. v A device has been removed or disconnected from a cable.
  • Page 68 Table 9. POST error messages (continued) POST message Description A power failure damaged the stored information about the drive-startup sequence. Action: From the Configuration/Setup Utility program main menu, select Start Options; then, follow the instructions on the screen. If this information cannot be restored, call for service. A system board or hardware error occurred.
  • Page 69 Table 9. POST error messages (continued) POST message Description An error occurred during POST memory tests and a failing DIMM was disabled. Note: You can use the appliance with decreased memory. Action: 1. If you just installed memory, verify that the new memory is correct for your appliance. Also verify that the memory is installed and seated correctly.
  • Page 70 Table 9. POST error messages (continued) POST message Description 11xx An error occurred during the system-board serial port test. Action: If you have a modem, serial printer, or other serial device attached to your appliance, verify that the serial cable is connected correctly. If it is, use the following procedure: 1.
  • Page 71 Table 9. POST error messages (continued) POST message Description 1962 No valid startup devices were found. The system cannot find the startup drive or operating system. Action: Be sure that the drive you want to start from is in the startup sequence. 1.
  • Page 72 Table 9. POST error messages (continued) POST message Description 00019501 Processor 1 is not functioning. Action: Replace microprocessor 1. (The microprocessor 1 error LED will be on.) If the problem persists, call for service. 00019502 Processor 2 is not functioning. Action: Replace microprocessor 2.
  • Page 73 Table 9. POST error messages (continued) POST message Description 00180500 A PCI adapter ROM error occurred. Action: Remove the PCI adapters. If you can start the appliance without the adapters, reinstall each adapter one at a time and retest after each is reinstalled. When an adapter fails, replace it.

  • Page 74: Event/Error Logs

    Table 9. POST error messages (continued) POST message Description I9990650 AC power has been restored. Action: No action is required. This message appears each time AC power is restored to the appliance after an AC power loss. Other Numbers POST found an error. Action: Follow the instructions on the screen.

  • Page 75: Text Messages

    text message is the diagnostic message that indicates the reason for the problem. Text messages The diagnostic text message format is as follows: Function Name: Result (test specific string) where: Function Name is the name of the function being tested when the error occurred. This corresponds to the function code (fff) given in the previous list.

  • Page 76: Viewing The Test Log

    c. The keyboard and mouse (pointing device) tests assume that a keyboard and mouse are attached to the appliance. d. If you run the diagnostic programs with no mouse attached to your appliance, you will not be able to navigate between test categories using the Next Cat and Prev Cat buttons.

  • Page 77: Diagnostic Error Message Tables

    Diagnostic error message tables Table 10 describes the error messages that might appear when you run the diagnostic programs. Important: If diagnostic error messages appear that are not listed in Table 10, make sure that your appliance has the latest levels of BIOS, Advanced System Management Processor, and diagnostics microcode.
  • Page 78 Table 10. Diagnostic error messages (continued) Code Function Result Text message Action Microprocessor Failed Invalid microprocessor in slot xyz or BIOS setup 1. Check the system problem error log for the related error (where xyz identifies the microprocessor that is messages.
  • Page 79 Table 10. Diagnostic error messages (continued) Code Function Result Text message Action Microprocessor Failed Test setup error: Application microprocessor not 1. Verify that the installed or BIOS setup problem Application microprocessor is installed and seated correctly. 2. Check the system error log for related error messages.
  • Page 80 Table 10. Diagnostic error messages (continued) Code Function Result Text message Action System memory Failed DIMMs in location DIMM n 1. Reseat the failing DIMM. (where n is the number of the socket that contains 2. If the problem the failing DIMM) remains, replace the DIMM.
  • Page 81 Table 10. Diagnostic error messages (continued) Code Function Result Text message Action System cache Aborted Test setup error: BIOS cannot access VPD If your appliance does information not have the latest level BIOS installed, update the BIOS to the latest level and run the diagnostic program Test setup error: Corrupt DMI BIOS.
  • Page 82 Table 10. Diagnostic error messages (continued) Code Function Result Text message Action Keyboard Failed On system board keyboard test failed 1. Verify that the keyboard cable is connected. 2. If the problem remains, replace the keyboard cable. If the problem persists, call for service.

  • Page 83: Index

    CDs, using 41 families and groups 11 restoring backups 21 FastT Check 25 setting up, configuring, administering the appliance, IBM (Netfinity) Director Agent 1 quick start 3 software, preloaded Columbia Data Products Persistent Storage Manager LEDs (PSM) 1...
  • Page 84 Terminal Services and the IBM NAS Administration Console 17 Terminal Services Client 7 test log 64 Tivoli SANergy 1, 24 Tivoli Storage Manager Client 1 trademarks 44 troubleshooting 27 troubleshooting charts 34 UM Services launching 14, 15 starting 15 using 15...
  • Page 86 Printed in the United States of America on recycled paper containing 10% recovered post-consumer fiber. GA27-4271-00...

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