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PhG-EN
02-2004
NBX
Telephone Guide
®
Telephones
NBX 3102 Business Telephone
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NBX 2102 Business Telephone
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NBX 2102-IR Business Telephone
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NBX 1102 Business Telephone
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NBX 3101 Basic Telephone
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NBX 3101SP Basic Telephone
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NBX 2101 Basic Telephone
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Attendant Consoles
NBX 3105 Attendant Console
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NBX 1105 Attendant Console
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NBX Complement Attendant Software
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Table of Contents
Related Manuals for 3Com NBX 3101
Summary of Contents for 3Com NBX 3101
- Page 1 NBX 3102 Business Telephone ■ NBX 2102 Business Telephone ■ NBX 2102-IR Business Telephone ■ NBX 1102 Business Telephone ■ NBX 3101 Basic Telephone ■ NBX 3101SP Basic Telephone ■ NBX 2101 Basic Telephone ■ Attendant Consoles NBX 3105 Attendant Console ■...
- Page 2 3Com Corporation reserves the right to revise this documentation and to make changes in content from time 01752-3046 to time without obligation on the part of 3Com Corporation to provide notification of such revision or change. 3Com Corporation provides this documentation without warranty, term, or condition of any kind, either implied or expressed, including, but not limited to, the implied warranties, terms, or conditions of merchantability, satisfactory quality, and fitness for a particular purpose.
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Page 3: Table Of Contents
Status Lights for System Appearance Buttons NBX 1102, 2102, Telephone Buttons and Controls Programmable Access Buttons Status Lights for System Appearance Buttons NBX 3101 3101SP B Telephone Buttons and Controls Programmable Access Buttons Status Lights for System Appearance Buttons ELEPHONE... - Page 4 Changing Your Name Announcement and Personal Greeting Listening to NBX Messages Message Indicators LIstening from Your Computer LIstening from Your NBX Telephone Listening from Any Internal NBX Telephone Listening from an External Location Managing Your Messages Information About Your Messages Replying to a Message...
- Page 5 System-wide Speed Dials Special Case: One-Touch Speed Dials Printing Speed Dial Lists and Labels Off-Site Notification Do Not Disturb Preventing Unauthorized Use of Your Telephone Telephone Locking Call Permissions Class of Service Override Using a Headset With the NBX 3102 Business Telephone...
- Page 6 Listening to Your Messages in Your E-mail or Browser Account (Billing) Codes Caller ID Internal and External Caller ID Calling Line Identity Restriction (CLIR) Call Pickup Directed Call Pickup on a Specific Telephone Group Call Pickup Hunt Groups and Calling Groups Hunt Groups Calling Groups Group Membership...
- Page 7 Attaching and Adjusting the 1102/2101/2102 Support Bracket Low-Profile and High-Profile Positions Wall-Mount Position Security Wall-Mount Bracket Opening the 3105 Attendant Console Label Cover Moving Your Telephone Swapping Telephones Cleaning Your Telephone Troubleshooting Problems NDEX...
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Page 9: About This Guide
How to get started with your new telephone The NBX 3102 Business Telephone The NBX 1102, 2102, and 2102-IR Business Telephones The NBX 3101 and 3101SP Basic Telephones The NBX 2101 Basic Telephone NBX Voice Messaging features Using standard telephone features... -
Page 10: Conventions
In some business environments, this person may be a switchboard operator. A person who has a single NBX Business Telephone, an NBX Basic Telephone, or an analog telephone connected to the NBX system through an ATC card or the single-port ATA device. -
Page 11: Documentation
Documentation The documentation set for 3Com NBX Networked Telephony Solutions is designed to help NBX telephone users, installers, and administrators maximize the full potential of the system. The NBX Resource Pack CD contains many guides to the NBX products and their related 3Com applications. - Page 12 BOUT UIDE...
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Page 13: Getting Started
As soon as you are given a telephone and extension number, you need to set up a password and record your name announcement and personal greeting. This chapter covers these topics: ■ ■ ■ For how to access NBX features from an analog telephone, set your password as described next and then see the NBX Feature Codes Guide in the NBX NetSet utility. - Page 14 If your system uses a voice messaging application other than NBX Messaging, use this code sequence to change your password for the NBX NetSet utility. 3Com recommends that you use the same password for the NBX NetSet utility and your voice messaging application.
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Page 15: Nbx Netset Utility
NBX NetSet utility to manage and configure system-wide telephone settings and many of the settings for your telephone. User — As a telephone user, you log in to the NBX NetSet utility with your own system ID (your extension) and password to: View and change your telephone’s personal settings, such as speed... -
Page 16: Navigation And Shortcut Icons In The Nbx Netset Utility
ETTING TARTED 3 Type your NBX NetSet user identification (always your 3-digit or 4-digit telephone extension) and your NBX NetSet password, and then click OK. Navigation and The icons at the lower right of any Personal Settings window allow you... -
Page 17: Nbx 3102 Business Telephone
For a description of the features on the NBX 1102, 2102, and 2102-IR Business Telephones, see For a description of the features on the NBX 3101 and 3101SP Basic Telephones, see For a description of the features on the NBX 2101 Basic Telephone, see... -
Page 18: Telephone Buttons And Controls
USINESS Telephone Buttons Figure 1 and Controls Telephone. The features are discussed after the picture. Figure 1 NBX 3102 Business Telephone 1 Soft buttons — Allow you to select items that are displayed in the telephone display panel. See Chapter ■... - Page 19 “Status Lights for System Appearance Buttons” 7 Microphone (located on the side of the telephone) — Activated when the telephone is in speaker phone mode, that is, after you press the Speaker button or the area around the microphone free of obstructions.
- Page 20 See 20 Mute button — Enables you to prevent callers from hearing what you are saying during a telephone call, although you can still hear them. Press using the handset or headset, or when your telephone is in speaker phone mode.
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Page 21: Programmable Access Buttons
4 Personal Speed Dial 3 5 Call Park button — Allows you to place a call in a “holding pattern” so that it can be retrieved from any other telephone on the system. See “Call Park” 6 Transfer to Voice Mail button — Sends a call directly to another user’s voice mailbox. -
Page 22: Status Lights For System Appearance Buttons
15 Personal Speed Dial 10 16 Headset — Press this button to enable the use of a headset that is connected to the telephone. Status Lights for An Access button that is set up for incoming and outgoing calls is called a System Appearance System Appearance button. -
Page 23: Nbx 1102, 2102, And 2102-Ir Business Telephones
For a description of the features on the NBX 3102 Business Telephone, Chapter For a description of the features on the NBX 3101 and 3101SP Basic Telephones, see For a description of the features on the NBX 2101 Basic Telephone, see... -
Page 24: Telephone Buttons And Controls
2102-IR Business Telephones. Figure 3 NBX Business Telephone (2102-IR Shown) 1 Display panel — Displays telephone status messages, Caller ID information (if enabled), and the number of messages that you have in your voice mail mailbox. You can also use it to view these items: ■... - Page 25 Chapter 13 Mute button — Enables you to prevent callers from hearing what you are saying during a telephone call. Press the Mute button to turn off the telephone’s microphone when you are using the handset or when your telephone is in speaker phone mode. To turn off the Mute feature, press the Mute button again.
- Page 26 15 Hands Free button — Allows you to answer internal (intercom) calls without picking up the handset. To activate this feature, press the Hands Free button before calls come in to your telephone. When this feature is enabled, the indicator is lit. When you receive an internal call, your telephone sounds a tone and activates the speaker phone.
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Page 27: Programmable Access Buttons
See 3 Call Park button — Allows you to place a call in a “holding pattern” so that it can be retrieved from any other telephone on the system. See “Call Park” 4 Flash button (analog line only) — Toggles the current call to another call if the line has the Call Waiting service from your local telephone company, or enables call transfer if the line has the Call Transfer service. -
Page 28: Status Lights For System Appearance Buttons
3: NBX 1102, 2102, HAPTER 7 Typically, you can use these nine buttons for personal speed dial settings, although the administrator can map them to other features. See Dials” 8 In most circumstances, your administrator designates these three system appearance buttons as lines for incoming and outgoing calls. Status Lights for An Access button that is set up for incoming and outgoing calls is called a System Appearance... -
Page 29: Nbx 3101 And 3101Sp Basic Telephones
NBX system, click the NBX Feature Codes Guide icon below any screen in the NBX NetSet utility. The NBX 3101 Basic Telephone (3C10401A) does not include a microphone, which means it does not support speaker phone operation. The NBX 3101SP Basic Telephone (3C10410SPKRA) has a microphone and supports speaker phone operation. -
Page 30: Telephone Buttons And Controls
Telephone Buttons Figure 5 and Controls Telephone. The NBX 3101 Basic Telephone does not include a microphone, 8, or a speaker button and its indicator light, 10. All other controls are identical on the two telephones. Figure 5 NBX 3101SP 1 Soft buttons —... - Page 31 The NBX 3101SP Basic Telephone includes a microphone and supports speaker phone operation. The NBX 3101 Basic Telephone does not support speaker phone operation and it does not have a 11 Telephone key pad 12 Volume down —...
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Page 32: Programmable Access Buttons
Click the Help button on the screen for detailed instructions. Figure 6 Access Buttons 3101SP B ASIC ELEPHONES button to turn off the telephone’s mouthpiece when you are “Setting the Volume” displays the Access buttons on the NBX 3101 and 3101SP Basic Chapter NBX 3101SP (3C10401SPKRA) NBX 3101 (3C10401A) -
Page 33: Status Lights For System Appearance Buttons
3 Feature button — Allows you to access features that are not directly assigned to an Access button on your telephone. See the NBX Feature Codes Guide in the NBX NetSet utility for a list of features and codes and how to use them. - Page 34 4: NBX 3101 3101SP B HAPTER ASIC ELEPHONES...
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Page 35: Nbx 2101 Basic Telephone
For a description of the features on the NBX 1102, 2102, and 2102-IR Business Telephones, see For a description of the features on the NBX 3101 and 3101SP Basic Telephones, see For how these features work on an analog telephone that is connected to the NBX system, click the NBX Feature Codes Guide icon below any screen in the NBX NetSet utility. -
Page 36: Telephone Buttons And Controls
This feature is used with Call Park. See Park” 3 Display panel — Displays telephone status messages (see ID, Locked Telephone, and other feature information (if enabled), and the number of messages in your voice mail mailbox. You can also use it to view these items: ■... - Page 37 ■ Exit (leaves the display panel menus) ■ 5 Scroll buttons — Allow you to scroll through the items in the telephone display panel. See “Using the NBX Telephone Display Panel” 6 MSG (Message) button — Accesses your voice mail messages through the NBX Messaging system.
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Page 38: Programmable Access Buttons
NBX system features. Status Icons Your NBX 2101 Basic Telephone allows you to use two telephone lines at the same time. On the display panel, the behavior of the telephone icon next to the number 1 (for Line 1) on the first row, or 2 (for Line 2) on the second row, indicates the status of the lines. -
Page 39: Nbx Messaging
NBX M This chapter describes the NBX messaging features. It covers these topics: NBX Messaging Components ■ Changing Your Password ■ Changing Your Name Announcement and Personal Greeting ■ Listening to NBX Messages ■ Replying to a Message ■ Forwarding a Message ■... -
Page 40: Nbx Messaging Components
Voice mail allows callers to leave voice messages in your voice mailbox when you are not able to answer your telephone. You can listen to, save, and forward those messages from any touch-tone telephone. If your system uses a messaging application other than NBX Messaging, use the documentation for your messaging application instead of the instructions in this chapter. -
Page 41: Changing Your Password
Use the feature code method described in and change the NBX NetSet password. 3Com recommends that you use the same password for your voice messaging system and for the NBX NetSet utility. Change your password often. -
Page 42: Changing Your Name Announcement And Personal Greeting
You can listen to your NBX voice mail messages from your NBX Messages Telephone, from any touch-tone telephone, or by logging in to the NBX NetSet utility. After you listen to messages, you can save or delete them to clear them from the New Messages queue. For how to set up your... -
Page 43: Message Indicators
MSG button is lit, and the display panel shows the number of messages. Example: 3 Msgs 2 New. On an NBX 3101 or 3101SP Basic Telephone — The indicator bar above the display panel is lit, and the display panel shows the number of messages. -
Page 44: Listening From Your Nbx Telephone
2 At the prompt, type your password and press #. 3 See Listening from Any To listen to your messages from any NBX Telephone other than your own Internal NBX within your NBX system: Telephone 1 Pick up the handset and press the MSG button (1102, 2102, 2102-IR, and 2101) or the 2 Press * and dial your extension. -
Page 45: Managing Your Messages
Managing Your Messages Table 10 Information About To listen to date, time, and sender information about a message in your Your Messages mailbox, press 6 during or after the message, and then press one of these buttons: Table 10 for the buttons that you use to manage your messages. Play or repeat a message. -
Page 46: Replying To A Message
6: NBX M HAPTER ESSAGING Replying to a You can send a reply to the originator of a voice mail message, provided Message that the NBX system has received the necessary caller ID information. If you receive a message that is marked Private, you can reply to the originator, but you cannot forward the message to others. -
Page 47: Forwarding A Message
If you receive a message that is marked Private, you cannot forward it. To forward a message: 1 Log in to your voice mailbox at your telephone or remotely. 2 Listen to a message that you want to forward, and press 5. -
Page 48: Creating And Sending A Message
Sending a Message follow these steps: 1 Log in to your mailbox at your telephone or remotely. 2 Dial 2 to select Create and Send a Message. 3 At the tone, record a message that is at least 2 seconds long, and press # to end the recording. -
Page 49: Creating Personal Voice Mail Group Lists
Group. See To create a personal voice mail list (mail group): 1 Log in to your mailbox at your telephone or remotely. 2 Dial 9 for Mailbox Options. 3 Dial 3 for Group Lists, and then 2 for Create Group. -
Page 50: Modifying Or Deleting Groups
You can review your voice mail groups, add members, or delete a group. Deleting Groups To review or modify a voice mail group: 1 Log in to your mailbox at your telephone or remotely. 2 Dial 9 for Mailbox Options. 3 Dial 3 for Group Lists. -
Page 51: Marking A Message As Private Or Urgent
Auto Attendant or receptionist, or a different telephone number. When a Point call comes in, the telephone rings once, which gives you the chance to answer the call, and then sends the call to your call coverage point. On an NBX 3102 Business Telephone: 1 Press the 2 To turn off Forward to Mail, press the button again. -
Page 52: Other Ways To Manage Your Voice Mail Messages
6: NBX M HAPTER ESSAGING To prevent the telephone from ringing even once, use the Do Not Disturb feature. See To view your current Forward Calls to Mail setting, log in to NBX NetSet > User Information > Feature Settings. -
Page 53: Phantom Mailbox
Avoid adding a greeting-only mailbox to a personal voice mail group list. Phantom Mailbox A phantom mailbox does not have an actual telephone associated with it. The administrator sets up a phantom mailbox. Examples: If you are a sales representative who travels constantly for your ■... - Page 54 6: NBX M HAPTER ESSAGING...
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Page 55: Standard Features
■ Setting the Volume ■ For help on accessing NBX features from an analog telephone, see the NBX Feature Codes Guide in the NBX NetSet utility. If your system uses a messaging application other than NBX Messaging, use the documentation for your messaging application instead of the instructions in this chapter. -
Page 56: Answering A Call
Caller ID information to be broadcast, the display panel shows the external caller’s name and telephone number. An unanswered call on any telephone on the NBX system is forwarded to the call coverage point that you specify in NBX NetSet > User Information >... -
Page 57: Using The Nbx Telephone Display Panel
Point” “Status Icons” Chapter 5 Call Logs — Logs of the most recent calls to and from your telephone (Missed Calls, Answered Calls, Dialed Calls). Directory — A list of the users on your system and their extensions Personal Speed Dials — A list of personal speed dial numbers that you have set in NBX NetSet >... -
Page 58: Tips On Using The Lists
5 To leave the lists entirely, press the button under Exit, or press an Access button that is programmed for Release, or hang up. Tips on After you press the up or down scroll key (3102 Business Telephone scroll Using the Lists keys shown), if you do not select an item immediately, the display... -
Page 59: More Ways To Dial A Call
1 Pick up the handset or, on NBX Business Telephones, press the Speaker button. On a 3101SP Basic Telephones, you can press the hear the dial tone. For an internal call, if your telephone line appearances are mapped to external lines or if you inadvertently chose an external line, select an internal line. -
Page 60: Redialing A Call
Access buttons is configured to access an external line directly, press that button. 2 Dial the number, or use the display panel on an NBX Telephone to scroll to a missed, answered, or dialed number, or a personal or system-wide speed dial number. -
Page 61: Putting A Call On Hold
2 Press one of the Access buttons that is currently not being used. Typically, the bottom three Access buttons in the column on the left of the 3102 Business Telephone, the bottom three Access buttons in the column on the right of the 1102, 2102, or 2102-IR Business Telephones If you select Forward Call to Phone Number, type that number in the Phone Number field. -
Page 62: More Than One Call
3101 and 3101SP Basic Telephones. Your administrator can verify the number and location on your telephone. To place more than one call on hold on an NBX Business Telephone or a 3101 or 3101SP Basic Telephone: 1 To place the current call on hold, press the Hold button (3102, 1102, 2102, 2102-IR) or ■... -
Page 63: Transferring A Call
Transferring a Call When you answer an incoming telephone call, the Transfer feature allows you to send that call from your telephone to any other internal line or, if your call permissions allow, to an outside line. To view your permissions, log in to NBX NetSet >... -
Page 64: Announced (Screened) Transfer
If the recipient wants to take the call, press Transfer again to complete the transfer, and hang up the handset. If you are on an NBX Business Telephone or a 3101 or 3101SP Basic Telephone and the recipient does not want to take the call, retrieve it by pressing the Access button on which the call originated. -
Page 65: Establishing A Conference Call
You can establish a Conference Call with up to four parties, including Conference Call yourself. You must be using a telephone on the NBX system to establish the call. The other three parties can be any combination of internal and external parties. -
Page 66: Disconnecting The Last Person That You Called
■ ■ On an NBX 2101 Basic Telephone, or a telephone that does not have a button programmed for Conference Drop: 1 Press the Feature button and 431. 2 The system returns you to the others who are in the conference call. -
Page 67: Setting The Volume
■ ■ Setting the Volume On any NBX Telephone, use the Volume Control buttons to raise or lower one of these volumes: ■ ■ ■ ■ To transfer a conference call to another telephone, press the Transfer button. Dial the number to which you want to transfer the call, announce to the recipient (optionally) that you are transferring a conference call, and then press the Transfer button again. - Page 68 7: S HAPTER TANDARD EATURES...
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Page 69: Personalizing Your Telephone
Using a Headset ■ For help on accessing NBX features from an analog telephone, see the NBX Feature Codes Guide below any screen in the NBX NetSet For how to set up your NBX NetSet password for the first time, see... -
Page 70: Guidelines About Features On Nbx Telephones
NBX Business Telephones, called One-Touch speed dials. It also describes how you can print a list of speed dials and a set of labels for your telephone, showing which of your buttons are mapped to features and speed dial numbers. -
Page 71: Personal Speed Dials
NBX Telephone. Your first personal speed dial numbers appear on whichever of the Access buttons at the right of your NBX Business Telephone are not used for other purposes. The bottom 3 buttons on an NBX Business Telephone are normally reserved for your extension. -
Page 72: System-Wide Speed Dials
ERSONALIZING To use a personal speed dial: 1 Pick up the handset or, if you are using an NBX Business Telephone, you can press the Speaker button. 2 Press the Feature button plus the 3-digit personal speed dial code for the... -
Page 73: Special Case: One-Touch Speed Dials
In any of the asterisked text boxes under Number, type the telephone number to which you want to assign a speed dial button. Or change the telephone number in a box that already has a speed dial number. -
Page 74: Printing Speed Dial Lists And Labels
NBX NetSet utility or on the NBX Resource Pack CD. To print labels for your telephone: 1 Log in to NBX NetSet > Speed Dials > Telephone Labels. Save the file to your choice of location on your PC, and then open the file: a Locate the file, labels.exe, using one of these methods:... -
Page 75: Off-Site Notification
“Yes,” your system administrator has enabled off-site notification for the NBX system and for the Class of Service group to which your telephone belongs. If “No,” ask to have these features enabled. 2 Check Enabled. 3 If you want to be notified only about urgent voice mail messages, also check Urgent Messages Only. - Page 76 The original voice mail message remains in your NBX voice mailbox. You must log in to the NBX voice mail system by telephone or through the NBX NetSet utility to delete your messages.
- Page 77 If your voice mailbox is full and someone tries to leave you a voice mail ■ message, the NBX system does not send you an e-mail notification. When you activate the Telephone Locking feature on your ■ telephone, the NBX system sends you off-site notification messages only if the notification number (for example, your pager number) is a toll-free telephone number.
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Page 78: Do Not Disturb
*First new message means the first voice mail message that arrived at your mailbox since the last time that you logged in to your voice mailbox through a telephone OR through the NBX NetSet utility. Logging in restarts the cycle. -
Page 79: Preventing Unauthorized Use Of Your Telephone
DISTURB message disappears from the display panel. To view your current Do Not Disturb setting even if you do not have an NBX Telephone or if you are away from your desk, log in to NBX NetSet > User Information > Feature Settings. -
Page 80: Telephone Locking
Messaging > Off-Site Notification, even if these numbers are not toll-free. To view your current Telephone Lock setting if you do not have an NBX Telephone or if you are away from your desk, log in to NBX NetSet > User Information > Feature Settings. -
Page 81: Class Of Service Override
Class of Service The Class of Service Override feature allows you to apply the features Override of your own NBX telephone temporarily to another NBX telephone on the same local network. Example: ■ If your system uses a messaging application other than NBX Messaging, use the documentation for your messaging application instead of these instructions. -
Page 82: Using A Headset
8: P HAPTER ERSONALIZING Using a Headset You can use a headset that has a microphone with any telephone on an NBX system. ■ ■ With the NBX 3102 The NBX 3102 Business Telephone has a headset jack located on the Business Telephone underside of the telephone on the left side. -
Page 83: General Headset Instructions
2 Insert both the headset cord and the handset cord into the headset amplifier. 3 For headset calls: Lift the handset off the telephone and leave it off. Use the headset microphone and earphones. Even when the headset is plugged into the amplifier, you must remove the handset from the cradle to use the headset. -
Page 84: Returning To The Headset After A Long Delay
If you plan to not use the headset for a long time (for instance, overnight), 3Com recommends that you set the mute and headset buttons on the amplifier to Off and hang up the handset on your telephone. -
Page 85: Getting More From Your Telephone System
Security Note: Several of the features described in this chapter include configuring a telephone line to appear on more than one NBX Business Telephone. For any of these features, if one person is using a telephone line, no one else can listen in on that same line from a different telephone. -
Page 86: Listening To Your Messages In Your E-Mail Or Browser
Codes are associated with an individual client or account. When you answer your telephone or when you dial a call, you dial a numeric account code that allows the NBX system to track time spent on the telephone with a client, perhaps to be associated with a billable account. -
Page 87: Caller Id
External Caller ID provides the same information for external incoming calls if your organization subscribes to the service from your local telephone company and if the caller has not blocked the information from being sent to the NBX system. Availability and service charges for External Caller ID vary by location. -
Page 88: Call Pickup
You can answer a call that is ringing on another telephone only if you and that user both are members of the same Call Pickup group or if that user is a member of a Call Pickup group that allows “nonmember pickup.”... -
Page 89: Directed Call Pickup On A Specific Telephone
Directed Call Pickup You can answer a call that is ringing on a specific user’s telephone. on a Specific Using the feature code: Telephone 1 Pick up the handset. 2 Press the Feature button followed by 455 and the user’s extension. The call is directed to your telephone. -
Page 90: Hunt Groups
Hunt Groups Incoming calls ring to one member of the hunt group. If that member’s telephone is in use, or if that member does not answer the call, the system “hunts” for another member of the group until the call is answered or is forwarded to the group call coverage point. - Page 91 Your administrator can configure a hunt group to an Access button on an NBX Business Telephone. To log in to or to log out of the hunt group, press the specified Access button. The indicator next to the button lights to show that you are logged in.
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Page 92: Calling Groups
To log in to or out of a calling group follow the steps in chapter. Figure 9 Figure 9 Sample Calling Group Configuration 1 Incoming Telephone Call 2 Telephone #1 3 Telephone #2 4 Telephone #3 5 After a specified number of rings with no answer... -
Page 93: Call Park
Call Park Use Call Park to place a call in a “holding pattern” and make it available for another person to pick up from any telephone on the system. Use the internal paging feature, the external paging feature, or both, to announce the call. -
Page 94: Paging
3 To notify another user about the parked call: a From NBX Business Telephones or 3101 and 3101SP Basic Telephones, b From an NBX 2101 Basic Telephone, press the hook switch. When you To retrieve a parked call: 1 Pick up the handset of any telephone on the system. -
Page 95: Dialing A Call To A Remote Office
In the sample network shown in Extensions organization has a unique telephone extension. Whenever you make a call to an extension that is not located at your own site, your NBX system sets up a connection to the NBX system at the other extension’s site. -
Page 96: Using Site Codes
Using Site Codes If some users have overlapping telephone extensions, your administrator can configure your telephone system to use site codes for you to dial people at remote offices. Your administrator chooses the site codes for your system. In this example, you dial a site code first, followed by the extension at the site. -
Page 97: Bridged Extensions
Ringing feature on the manager’s telephone and has specified 4 rings (a typical setting). Any NBX Business Telephone or NBX 3101 or 3101SP Basic Telephone An NBX 2101 Basic Telephone if an NBX Attendant Console is associated with it. The administrator creates the bridged extension on the Attendant Console. -
Page 98: Using Pulse Dialing
When a call comes in to the manager on that extension, the assistant’s telephone rings 4 times before the call audibly rings on the manager’s telephone. Even during the first silent rings, the line’s status light on the manager’s telephone flashes, allowing the manager to answer the call if required. -
Page 99: Additional Applications
* This application has been tested with Window XP Home Edition and Windows XP Professional Edition. Chapter NBX Call Reports * NBX TAPI Service Provider (NBXTSP) NBX Desktop Call Assistant (formerly NBX TAPI Dialer) * Complement Attendant Software * Palm Dialer pcXset Soft Telephone * NBX Media Driver Additional Applications “Personal... - Page 100 9: G HAPTER ETTING ORE FROM ELEPHONE YSTEM...
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Page 101: Nbx 3105 And 1105 Attendant Consoles
Although receptionists are the primary users of the Attendant Console and CAS, the two can also be used by busy sales representatives and others who receive a high volume of telephone calls or who make frequent calls to the same telephone numbers. -
Page 102: Nbx Attendant Console
4 preprogrammed Feature buttons. Although the design of the two Attendant Consoles is different, the buttons work the same way. In effect, the Attendant Console is an extension of the NBX Business Telephone or NBX Basic Telephone to which it is associated. Figure 13 Access Buttons The 50 Access buttons on an NBX Attendant Console can each have two sets of assignments: 1 through 50, and 51 through 100. - Page 103 Figure 12 NBX 3105 1 Hold button — Places a caller on hold. See Chapter 2 Transfer button — Enables you to send a call to another telephone. See “Transferring a Call” Chapter 3 Direct Mail Transfer button — Allows you to send a caller directly to another user’s voice mailbox or phantom mailbox.
- Page 104 LabelMaker forms in the NBX NetSet utility or on the NBX Resource Pack CD. See 4 Transfer button — Enables you to send a call to another telephone. See “Transferring a Call” 5 Direct Mail Transfer button — Allows you to send a caller directly to another user’s voice mailbox or phantom mailbox.
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Page 105: Attendant Console Labels
6 Call Park button — Places a call in a “holding pattern” so that it can be retrieved from any other telephone on the system. See Chapter 7 Hold button — Places a caller on hold. See Chapter Attendant Console... -
Page 106: Complement Attendant Software
On your personal computer, the Complement Software Attendant Software displays your telephone directory in a series of tabs. Each tab sorts the directory by a different type of information, for example, by last name, by department, or by extension. -
Page 107: Managing Calls
Answers an incoming call. Dials a selected number to place an outgoing call. Places a call in a “holding pattern” so that it can be retrieved from another telephone on the system. Releases a caller from a “holding pattern.” Terminates a call. - Page 108 10: NBX 3105 1105 A HAPTER TTENDANT ONSOLES...
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Page 109: Telephone Nstallation And Maintenance
Cleaning Your Telephone Troubleshooting Problems Power connection for an AC power adapter. The adapter is an optional component on NBX 3101 and 3102 Telephones and the 3105 Attendant Console. Network connection. Connects the device to the network. NBX 3101 and 3102 Telephones and the 3105 Attendant Console, as well as older NBX telephones that include “PE”... - Page 110 Figure 14 Underside of the NBX 3102 Business Telephone CAUTION: The NBX system operates over the LAN, not through traditional telephone wiring. Your telephone connects to the NBX system through an RJ-45 LAN connector instead of an RJ-11 telephone connector. Your telephone will not work unless it is connected properly.
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Page 111: Installing The 3102 Telephone Label Plate
Installing the 3102 The NBX 3102 Business Telephone has a label plate with localized button Telephone Label labels that you must install. Once you snap the plate onto the telephone, Plate you cannot remove it. To install the plate, slip the tabs along the top edge of the plate into the slots on the telephone, and then press firmly along the bottom edge of the plate until you feel it snap into place. - Page 112 3105 Attendant Console and the 3101 and 3101SP Basic Telephones. Figure 17 Adjusting the Support Bracket Figure 18 Wall Mounting a 3102 Telephone When you mount a 3101, 3101SP, or 3102 telephone on a wall, attach the support...
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Page 113: Attaching And Adjusting The 1102/2101/2102 Support Bracket
2101, 1102, 2102, and 2102-IR Telephone support bracket can be Support Bracket attached in low profile, high profile, or wall mount positions. Tabs on the underside of the telephone slip into slots on the bracket, and the opposite mounting points snap into place. Low-Profile and High-Profile Positions the NBX Telephone in the low-profile and high-profile desktop positions. -
Page 114: Wall-Mount Position
NSTALLATION AND Wall-Mount Position To mount an NBX 1102, 2102, or 2102-IR Telephone on a wall, put the bracket on the opposite end of the telephone in the low-profile position. Pull and twist the knob on the underside of the phone 90 degrees... -
Page 115: Security Wall-Mount Bracket
For how to order this bracket, consult your 3Com NBX Voice-Authorized Partner. Read and follow the instructions that come with the bracket. Opening the 3105... -
Page 116: Cleaning Your Telephone
PPENDIX ELEPHONE NSTALLATION AND Cleaning Your Always unplug your telephone from the power source and from the Telephone network before you clean it. Use a soft cloth dampened with mild detergent. WARNING: Failure to unplug the telephone before you clean it could result in electrical shock. - Page 117 The telephone that you are using to pick up the call on another telephone using may not be in the same group as the telephone that is Directed Call Pickup, but it ringing and the telephone group to which the ringing fails.
- Page 118 “Wait for NCP.” AINTENANCE Suggested Solutions Your telephone may be disconnected from the system. Hang up your telephone and wait a few seconds. Then pick up the handset. If the message still appears on your telephone display panel, contact your administrator.
- Page 119 3105 Attendant Console 103 call centers 89 call coverage point 60 call forward call coverage point 60 problems with 117 call logs, on telephone display panel 57 call park default extensions 93 introduction 93 retrieving a parked call 94 Call Park button...
- Page 120 RJ-45 versus RJ-11 jacks 110 electrical power 109 conventions, typographical 10 creating voice mail messages 48 delayed ringing 97 dial tone, troubleshooting an NBX Telephone 116 dialing calls other methods 59 redial 60 release with headset 82 switching from pulse to tone 98...
- Page 121 67 hold 2101 Basic Telephone 61 Business Telephones and 3101 and 3101SP Basic Telephones 61 by parking calls on a 2101 Basic Telephone 93 introduction 61 more than one call 62 Hold button 1102, 2102, and 2102-IR Business...
- Page 122 NDEX off-site notification restriction 77 logs on NBX telephone display panel answered calls 57 dialed calls 57 missed calls 57 long-distance calls, preventing 79 mailboxes greeting-only 52 group 53 phantom 53 setting up personal 13 maintenance, telephone 109 message waiting indicators...
- Page 123 80 personal greeting changing 42 setting the first time 14 personal speed dial buttons 1102, 2102, and 2102-IR Business Telephone 28 3102 Business Telephone 21 personal speed dial numbers 71 personal voice mail group lists creating 49...
- Page 124 71 printing lists of 74 problems with 117 system-wide speed dial numbers 72 status icons, 2101 Basic Telephone display panel 38 support bracket 1102, 2102, 2102-IR, security wall-mount 115 3101, 3102, 3105, attaching 111 tabs, Complement Attendant Software (CAS)
- Page 125 NDEX speaker 67 Wait for NCP message 118 wall-mount bracket 114 Windows Desktop shortcut, for LabelMaker 75...
- Page 126 NDEX...