AGA LUDLOW ECG Installation, Servicing And User Operating Instructions
AGA LUDLOW ECG Installation, Servicing And User Operating Instructions

AGA LUDLOW ECG Installation, Servicing And User Operating Instructions

Standard balanced flue gas stove natural gas

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LUDLOW ECG
Standard ECG Model
Balanced Flue Gas Stove
Natural Gas
INSTALLATION, SERVICING
AND USER OPERATING INSTRUCTIONS
For use in GB & IE (United Kingdom and Ireland)
.
Document No. : RH/TESC/SIN/BUR – Iss 03/01/2020
File: Ludlow Gas ECG _User_Man.doc

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Do you have a question about the LUDLOW ECG and is the answer not in the manual?

Questions and answers

Myrna McHugh
February 27, 2025

When holding to start fire, remote shows H:12(number flashes). If I press mode then starting symbols appear and I can use it. Fire sometimes switches off then after being on being on a while.

1 comments:
Mr. Anderson
May 14, 2025

The flashing H:12 on the AGA LUDLOW ECG remote likely indicates a heat-related delay, meaning the thermocouple is still hot and the system is waiting for it to cool down before allowing a restart. The fire may switch off after being on for a while due to the snooze mode being active, which turns off the fire after a set time period.

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Summary of Contents for AGA LUDLOW ECG

  • Page 1 LUDLOW ECG Standard ECG Model Balanced Flue Gas Stove Natural Gas INSTALLATION, SERVICING AND USER OPERATING INSTRUCTIONS For use in GB & IE (United Kingdom and Ireland) Document No. : RH/TESC/SIN/BUR – Iss 03/01/2020 File: Ludlow Gas ECG _User_Man.doc...
  • Page 2 This Stove is – FUEL Type: Natural Gas Important Notice - please read carefully This is a Mandatary Requirement the gas feed pipe to the rear/side of this stove must be a minimum of 15mm in diameter this will ensure the correct pressure and flow to the stove. Mandatory Requirement for Installing &...
  • Page 3: Installation Information - Please Complete

    “A” European Energy Label Rating (EEL Eco Labelling) Who Can Fit My New AGA Gas Stove: Before the Gas Engineer can commence working on this stove they must be Gas Safe - qualified and registered for Natural Gas to install, commission and service this stove to...
  • Page 4: Table Of Contents

    AGA Flue Kits 1 & 2 – Top Exit  AGA Flue Kits 3 – Rear Exit - Snorkel  AGA Flue Kits 4 – Renovation Kit for Existing Chimney Fuel Bed Arrangements – Step By Step Log Layout Commissioning the Appliance ...
  • Page 5: General Notes

    1. General Notes - Important Please Read This AGA Stoves gas appliance is a High Efficiency, Balanced Flue Log Fuel Effect appliance. It provides radiant and convectional heat using the latest burner technology, as well as having a variable heat output.
  • Page 6: User Instructions

    ON/OFF valve that your fitter would have installed when the stove was fitted. This Gas Isolation Valve is not part of the components AGA supply with the stove, your installer will supply this. Please note it must have a gas pressure test point built into the valve In the event of a gas leak or if gas is smelt, the appliance must be isolated.
  • Page 7: Health & Safety - Fitting The Rear Chain Kit & Securing The Flue

    GB & IE Health & Safety To prevent the stove from tipping forward when the cast door is open & the flue pipe being pulled off the flue collar Additional Mandatory Requirements: Fitting the Rear Chain - During the stove installation process, this stove requires a chain fitting to the rear of the stove as per the following detailed instructions and a “screw in eye”...
  • Page 8 Fitting the Rear Support Chain – The Position of the Chain Drilling the Flue for a Locking Screws Picture showing the stove from the front Picture showing the stove from the side with the support chain fitted to a distance of 350mm.
  • Page 9 GB & IE Mandatory Requirement - Fitting the Rear Chain The chain can either be fitted to the right hand side or the left hand side of the stove at the rear Step 1 - You are required to fit this chain regardless of whether you flue out the top of the stove or out the rear of the stove it is a mandatory requirement to be installed correctly Unscrew the top bolt that holds on the rear panel and bolt on the...
  • Page 10: Stove Dimensions

    Stove Overview & Dimensions This stove uses the latest technology gas valve burner technology and air management hence its high efficiency. This stove is fully remote controlled plus it has the added feature of being able to be operated manually from the Gas Control Valve (GCV), which is located in the middle of the stove at the bottom we would only recommend using the manual control if you have mislaid or damaged the remote control handset, (so when the stove is cold it can we used for lightening the stove, please note when in the stove is in operation the stove becomes HOT so CARE must be taken not top burn yourself, if you wish to adjust the...
  • Page 11: Understanding The Controls To Operate This Gas Stove

    GB & IE 2.3 Understanding the Controls to Operate this Gas Stove Gas Control Valve (GCV) This is located under the stove at the front in the middle, a key feature of this stove is it can be operated - / + using the power button to turn it ON/OFF and the to increase or reduce the flame and heat output The batteries are located in the front of the valve behind the battery cover, so they can be accessed...
  • Page 12: Understanding How To Use The Remote Control

    SING THE REMOTE CONTROL HANDSET IMPORTANT USER INFORMATION – READ THIS BEFORE ATTEMPTING TO OPERATE THE STOVE NOTE: The handset is paired to the fire during manufacture. DO NOT ALTER THE PAIRING. For safety reasons, the handset is designed so as to avoid accidental operation. If, during proper use, the handset fails to communicate with the valve there is a possibility that the pairing has been inadvertently altered –...
  • Page 13 GB & IE Step 3 - To adjust the flame, hold handset to activate buttons, and use + and – to increase or decrease flame power accordingly. Tapping the button will increase or decrease flame stepwise, holding the button will skip through steps.
  • Page 14 Step 4 - To STOP the fire, hold handset to activate buttons, then press the power button. The fire should shut off immediately (N.B STOVE WILL STILL BE HOT residual heat will remain). If you wish to start the fire again you must wait for the OFF to be displayed on the handset before trying to re-start as the thermocouple needs to cool down Ludlow Standard Model ECG –...
  • Page 15 GB & IE Understanding the Different Functions of the Remote Control Mode – MAN (Manual), Zzz (Snooze), Thermostat or Timed modes selected Time (12 hour or 24 hour display) Day of the Week Gas Stove status Remote is in Range of the stove (logo missing if not in range or if the Gas Control Valve is turned off) Battery condition –...
  • Page 16 2 - Adjusting the Flame Height – this will increase or decrease the heat output of the stove Step 1: Unlock the handset by holding it. Step 2: Press the “+” button to increase the flame height, press the “–” button to decrease the flame height 3 - Turning the Stove OFF Step 1: Unlock the handset by holding it.
  • Page 17 GB & IE 5 - Setting the Time Enter the SETUP menu. Hold the handset to unlock the keypad and keep held throughout the following steps. Press and hold SET for several seconds. The symbol in the top centre will flash. Press and release the “mode”...
  • Page 18 Annual Service For the AGA Warranty to be valid this stove must be services once a year by a Gas Safe Qualified Engineer. After an annual service on this stove please complete the record sheet at the rear of the manual Ludlow Standard Model ECG –...
  • Page 19: Care & Maintenance Of The Batteries

    The handset (or valve) may give error codes, which may or may not be correct.  The batteries may leak and cause permanent, irreversible damage to the electronics meaning a replacement item must be sought (this is not covered by your AGA warranty). OW TO REPLACE THE BATTERIES ...
  • Page 20: What Comes With My Stove

    G – This Installation and Operating Manual ITEM A ITEM B ITEM C ITEM D ITEM E ITEM F Pictures Not to Scale You have to purchase the AGA Flue Kit separately please refer to the Flue Kits Ludlow Standard Model ECG – Natural Gas...
  • Page 21: Installation Instructions

    GB & IE 3. Installation Instructions. Before commencing Installation, confirm that the details on the appliance data plate correspond to the local distribution conditions, gas type and pressure to which the appliance is to be installed. Ensure that gas supply and supply pipe is capable of delivering the required volume and pressure of gas and is in accordance with the rules in force.
  • Page 22: Distance To Combustibles And Non Combustibles

    Minimum Clearance Distance to Combustible & NON Combustible Materials Reference Point Minimum Clearance Minimum Clearance from Combustible from Non Combustible Materials Materials Either Side of the Stove 550mm 100mm Rear of the Stove to the Wall 350mm 100mm Top of the stove to the As defined by Local Building As defined by Local Building underside of the Mantel...
  • Page 23 GB & IE Removing the Inner Glass and Seal to Access the Firebox Before you can commence the installation the inner front glass must be removed Instructions on how to Remove and Refit the Inner Glass To access the fire box you need to open the cast door using the handle Then you will see a steel frame with 6 x M5 flange screws in it, this holds on the piece of ceramic glass which actually forms the seal of the gas firebox.
  • Page 24: Flue Connection

    The flue system must be constructed from the appliance vertically upwards from the top of the stove or horizontally out of the rear of the stove, with all joints being fully locked and sealed using the AGA Stoves specified parts.
  • Page 25 GB & IE Fitting the 2 x Flue Collars to the Stove for a Rear Exit Configuration – (Horizontal Flue) You have already removed the Inner Glass and Seal to Access the Firebox – As described earlier in this manual 1.
  • Page 26 Exploded View of the Top Blanking Plate – only required when fitting a rear flue The Top Blanking Plate is included in the stove but you only require it if you are going to flue out of the back/rear of the stove The fitting of this is detailed on the previous page The blanking plate is on an adjustable screw so you can get it exactly at the right height to match the stove lid and then lock it off from underneath using the locking nut...
  • Page 27 GB & IE Fitting the 2 x Flue Collars to the Stove for a Top Exit Configuration (Vertical Flue) You have already removed the Inner Glass and Seal to Access the Firebox – As described earlier in this manual 1. Lift off lid and store in a safe place. 2.
  • Page 28 Pictures of Top Exit Flue Collar Fitted with Top Lid Removed & the Relief Valve Flap (RVF) Picture showing inner only - 100mm exhaust flue Picture showing both inner & outer collar fitted for top exit to firebox & Relief Valve Flap flue collars fitted for top exit &...
  • Page 29 GB & IE 3.6.5 Terminal Locations. Diagram for illustration purposes only - Not to Scale Distance Dimension Terminal Position (mm) Directly below an opening, air brick, opening window etc. Above an opening, air brick, opening window etc. Adjacent to an opening, air brick, opening window etc. Below gutters, soil pipes or drain pipes Below eaves Below balconies of car port roof...
  • Page 30 & painted black in line with the finish on the stoves All of the AGA Ludlow balanced flue gas stoves are fitted with flue collars to fit the Poujoulat 100/150 Duo gas system. Please do not attempt to fit other concentric flue pipes to this flue collar as they will not be a perfect gas tight match.
  • Page 31 GB & IE AGA Flue Kit 1 Flue Kit 1 – Consists of the following:  1 x 450mm Concentric Flue Pipe  1 x 90° Swept Elbow  1 x Horizontal Flue Terminal is adjustable in length from 360mm to 630mm...
  • Page 32 AGA Flue Kit 3 – Rear Exit Please Note – The Maximum length of the Horizontal flue is 500mm as per the drawing above Diagram for illustration purposes only - Not to Scale Flue Kit 3 – Consists of the following: ...
  • Page 33 THE REQUIRED LENGTH OF YOUR CHIMNEY If the 100mm flexible liner is not supplied from AGA/Poujoulat please make sure the one your install forms an air tight seal on the Register Plate This kit will allow you to install your Ludlow Balanced gas flue stove into an existing fireplace and use your existing chimney –...
  • Page 34 Please note – If the logs are not laid as per the instructions the overall efficiency performance and flame pattern of this stove will be greatly effected. If additional or Non approved AGA Logs are added to this stove it will void your warranty...
  • Page 35 GB & IE 3.7.1 ECG Ludlow Gas Stove – Log Layouts Scatter the bags of Embers over the top Step 1 of the burners as shown, keeping the pilot area clear as marked in the white circle Pilot and Cross Over Light area must be left clear of embers and logs otherwise this will prevent the stove from lightening correctly...
  • Page 36 Step 3 Position Ceramic Log 2 so it sits on top of Log 1 as per the picture – SEE WHITE DOT Log 2 Step 4 Position Ceramic Log 3 so it sits on top of Log 1 to the Left Hand side of log 2 as per the picture –...
  • Page 37 GB & IE Step 5 Position Ceramic Log 4 so it sits on top of Log 1 to the Right Hand side of log 2 as per the picture – SEE WHITE Log 4 Step 6 Position Ceramic Log 5 so it sits in the middle of Log 2 and Log 4.
  • Page 38: Commissioning The Appliance

    3.8 Commissioning the Appliance 3.8.1 Pilot Ignition Check 1. Ignite the pilot light as described in the User Instructions 2. Check that the pilot flame stays alight 3. Extinguish the pilot light Picture showing the Pilot Assembly Complete 3.8.2 Main Burner Check 1.
  • Page 39 GB & IE Removing the Burner Unit Out of the Stove This is a simple process of removing the burner assembly from the stove body completely This allows you to have full access to the Gas Control Valve and Pilot Assembly and the cables Step 1 - Remove the front lift out grate, gently lifting the pilot assembly shroud the front half of the grate will just lift out –...
  • Page 40: Frequency Asked Questions

    REQUENTLY SKED UESTIONS NOTE: ONLY ATTEMPT WORK AS RECOMMENDED IN THESE INSTRUCTIONS AND WHERE YOU ARE SUITABLY QUALIFIED HAT SHOULD DO IF MY FIRE DOES NOT LIGHT OR STAY LIT  Check if gas supply is on.  If the fire is hot, wait for fire to cool down. ...
  • Page 41 GB & IE IMPORTANT NOTE: THE HANDSET IS PAIRED WITH THE VALVE IN THE FIRE DURING MANUFACTURE. PAIRING IS NOT LOST IF BATTERIES ARE REMOVED. THE DISPLAY ON THE HANDSET MAY LOSE RECORD OF THE TIME IF BATTERIES ARE REMOVED BUT PAIRING WITH THE VALVE WILL REMAIN.
  • Page 42 (GCV) AIRING THE GAS CONTROL VALVE WITH THE REMOTE CONTROL HANDSET Ensure the handset and fire control valve have good batteries. If the handset is in factory reset condition the display will read 7ESC rX (where X is a number). Picking the handset up, and holding firmly, will unlock the handset and the green unlock light will illuminate.
  • Page 43: Servicing

    Turn the appliance OFF and isolate the gas supply. Ensure the appliance is fully cold before attempting to start servicing the appliance. No liability can be accepted by AGA Stoves for injury caused by burning or scolding by a hot appliance.
  • Page 44 DO NOT rely on the handset. Contamination of the gas supply pipe and any damage to the Gas Control Valve, is not covered by the AGA Warranty Ludlow Standard Model ECG – Natural Gas...
  • Page 45: Gas Control Valve Assessment

    The display handset is showing low battery. Please then refer to troubleshooting section and error codes section for further information. Power Isolator Switch (Sliding) this turns the power onto the Gas Control Valve (GCV) Red Indicator Light AGA - G ONTROL (GCV) ALVE Power ON...
  • Page 46: Error Codes Explained

    RROR CODES EXPLAINED Error codes are produced to assist diagnosis of why the fire cannot/will not start. They appear if the control detects abnormal conditions with the fire, environment, installation, components, or internal electronics. Even if a display handset is not connected, checking for the below faults is still valid. The illuminated red LED on the valve body shows the valve is in error state.
  • Page 47 GB & IE Indicates that there is a possibility that the level of CO in ambient atmosphere is too high. This error will usually be generated when there had been a good electronic flame signal, and the temperature of the thermocouple was hot enough, but has since become cooler. Possible reasons:- ...
  • Page 48 Indicates a flame is detected on pilot before valve has started. Possible reasons:-  Carbon or other conductive contamination on spark electrode.  Combustible material burning on pilot near electrode (carbon deposits etc.). E06 & E07 Indicates supply voltage is too low to operate valve. Possible reasons:- ...
  • Page 49 GB & IE Indicates power supply with incorrect pin orientation connected to USB inlet. E32, E43, E46, E47, E52, E53, E55, E56, E62 Indicates self-test procedure of valve electronics has failed. Possible reasons:-  Completely flat batteries.  Liquid ingress affecting electronics (e.g. following leak test with soapy water). E33, E34, E35, E36, E37, E38, E39, E40, E41, E42 Indicates internal piston is not moving freely.
  • Page 50 Cleaning & Servicing the Pilot Assembly – Points to Check! PILOT ASSEMBLY.  Check for blockage in gas pipe to pilot, or injector inside pilot.  Check for a contaminated pilot assembly. NOTE: The pilot is an integral part of the safe operation of the fire and MUST be changed at every Annual Service to ensure safe operation of...
  • Page 51 WHICH IS NEAREST TO THE GAS FEED PIPE - All spare parts for this stove must be purchased from your retailer or directly HERE TO OBTAIN SPARES from AGA Spares, only Genuine AGA spares can be used for you Warranty to be valid...
  • Page 52 - All spare parts for this stove must be purchased from your retailer or directly HERE TO OBTAIN SPARES from AGA Spares, only Genuine AGA spares can be used for you Warranty to be valid Ludlow Standard Model ECG – Natural Gas...
  • Page 53 Gas Control Valve and the remote control to avoid leaking PLEASE NOTE – AGA STOVES TAKES NO RESPONSIBLIY FOR INCORRECT BATTERIES BEING USED, DAMAGE TO THE CONNECTORS WHEN FITTING THE BATTERIES OR LEAKING BATTERIES OR ANY DAMAGE TO THE REMOTE CONTROL OR THE VALVE BECAUSE OF LEAKING BATTERIES OR DAMAGED CONNECTOR.
  • Page 54: Technical Information

    446.1385.44 Efficiency Class Nox Class Using the AGA TESC Control Valve System Maximum High Heat Stove Output 4.37 kW This CE plate is found at the back of the stove at the bottom The Aluminium serial plate for the stove is found if you open the front door and it is on the left hand side above the bottom hinge mount.
  • Page 55 Pilot Assembly Natural Gas ECG 8002 Ember Pack ECG 8008 Natural Gas Injector - Burner ECG 8003 Remote Handset Gas Valve Controller – Nat ECG 8004 ECG 8005 Complete Burner Assembly Natural ECG 8006 AGA Approved Mains Adapter Stove Parts List overleaf...
  • Page 56 Part Number DESCRIPTION DESCRIPTION ECG/LUD /001 GA5-01 Main Stove Body ECG ECG/LUD /024 Glass Clip ECG/LUD /002 AGA Stoves Cast Door EC5 ECG/LUD /025 EC G CE Plate ECG/LUD /003 Inner Glass Frame ECG ECG/LUD /004 Baffle Assy ECG ECG/LUD /005...
  • Page 57: Warranty Details

    Please refer to Appendix 1 & 2 overleaf It is also a condition of the Warranty that your AGA Stove is regularly serviced (every 12 months) by a suitably trained and qualified individual, Gas Safe registered in the United Kingdom (or equivalent in other countries).
  • Page 58 N) Any foreign bodies found in the Gas Control Valve – including Brick Dust In the event of a product fault occurring during the warranty period, AGA Stoves will send the appropriate component or goods necessary to rectify the fault, free of charge, but does not cover any labour cost to fit them.
  • Page 59: Appendix

    GB & IE Appendix 1 - Appliance Commissioning Checklist & Customer Sign Off Section 1 to 3 - to be completed by the Gas Safe Engineer Section 4 & 5- to be completed by the Customer & the Gas Safe Engineer SECTION 1 - FLUE CHECKLIST Is the Flue correct for appliance? Has the flue been checked for its soundness &...
  • Page 60: Annual Servicing Records

    Appendix 2 - Annual Servicing Records & Date Batteries are Changed (Valve & Remote) For your warranty to be valid you must have this stove serviced once a year by a Gas Safe Registered Engineer who is qualitied to service gas balanced flue stove, please record the details here and attach your invoice as proof of service Annual Service Record –...
  • Page 61: Energy Efficiency Label

    GB & IE Appendix 3 - Energy Efficiency Label AGA Rangemaster Ludlow ECG Balanced Fuel Gas (NG) With AGA Rangemaster’s Policy of Continuous Product Improvement, the Company reserves the right to change specifications and make modifications to the appliance described and illustrated at...

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