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Screen
appears frozen
or Terminal
does not react
to inserting a
card
Problems
connecting
Line Busy, Wait
Powering Down and Restarting the Terminal
To power down your Spire Terminal
To turn the terminal off press the power button for three seconds, ensure SHUTDOWN is
highlighted and press the green ENTER key.
To power up your Spire Terminal
Press the power button found on the left hand side of the terminal until the screen lights
up. The terminal will automatically scroll through several screens of information until the
Welcome screen is displayed.
If the screen appears frozen and doesn't react to key presses or
inserting a card:
Switch off the power by unplugging at the wall electrical socket.
Leave the terminal off for ten seconds.
Restore the electrical supply and wait for the terminal to complete
rebooting and return to the idle screen.
The terminal has detected the presence of a line and attempted to
dial but is experiencing a problem connecting:
The line may require a prefix number to dial out on, for
example a 9.
The number the terminal dials may not be working on your
phone line.
The terminal may be connected to a broadband line without a
DSL filter.
A third party call service may be in use on the line.
The terminal is not detecting a normal dial tone on the telephone
line.
Connectivity Troubleshooting 17
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